79043 Use & Care Guide

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Kenmore Connect™ System

Should you experience any problems with your

refrigerator, it has the capability of transmitting data via

your telephone to the Kenmore Connect Team. This gives

you the capability of speaking directly to our trained

specialists. The specialist records the data transmitted

from your machine and uses it to analyze the issue,

providing a fast and eective diagnosis.

If you experience problems with your refrigerator, call

1-800-4-MY-HOME

. Only use the Kenmore Connect

System feature when instructed to do so by the Kenmore

Connect Team. The transmission sounds that you will hear

are normal and sound similar to a fax machine.

Kenmore Connect cannot be activated unless your

refrigerator is connected to power. If your refrigerator

is unable to turn on, then troubleshooting must be done

without using Kenmore Connect.

NOTE:

For best results, do not move the phone while the tones are being transmitted.•

If the call center agent is not able to get an accurate recording of the data, you may be asked to •

try again.

NOTE:

Call quality dierences by region may aect the function.•

Use the home telephone for better communication performance, resulting in better service.•

Bad call quality may result in poor data transmission from your phone to the machine, which could •

cause Kenmore Connect to not work properly.

Using the Kenmore Connect™ System

NOTE: For best results, use Kenmore Connect with a landline phone.

HoLD the mouthpiece of your phone in front of the speaker that is located on the right hinge of the

refrigerator door, when instructed to do so by the call center. Hold the phone no more than one inch from

(but not touching) the speaker.

PUSH and hold the Freezer Temp button for three seconds while continuing to hold your phone to the

speaker.

LISten for three beeps. After you hear the three beeps, release the Freezer Temp button. Keep the phone

in place until the tone transmission has nished. This takes about 3 seconds, and the display will count

down the time. Once the countdown is over and the tones have stopped, resume your conversation with the

specialist, who will then be able to assist you in using the information transmitted for analysis.

1_MFL67855601_Eng.indd 47 2013.7.25 8:52:7 AM

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Use & Care Guide - Page 47