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User Manual
- User Manual - (English, Arabic)
- E-manual - (Spanish)
- E-manual - (English)
- E-manual - (Korean)
- User Guide - (French)
- Quick Start Guide - (English)
- Energy Guide - (English)
- TV Installation
- The Remote Control
- Running the Initial Setup
- Connecting to a Network
- Troubleshooting and Maintenance
- Specifications and Other Information
Table of contents
User Manual Smart 4K UHD TV
TV Installation
Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.
For models providing wall mount adapters, install them as shown in the figure below before installing the wall mount kit.
- Refer to the installation manual included with the Samsung wall mount kit.
- Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own.
- You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
- Standard dimensions for wall mount kits are shown in the table on the next page.
- If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to the wall mount is shown in column C in the table on the next page.
- When installing a wall mount kit, we recommend you fasten all four VESA screws.
- If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of wall mount kit, depending on the geographical region.)
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.
- Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.
- For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
- Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
- Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation instructions.
- Do not mount the TV at more than a 15 degree tilt.
- Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
- When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.
Attaching the TV to the Stand
Make sure you have all the accessories shown, and that you assemble the stand following the provided assembly instructions.
Safety Precaution: Securing the TV to the wall to prevent falling
Caution:
Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilise the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-fall device as described below.
WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as
- Using cabinets or stands recommended by the manufacturer of the television set.
- Only using furniture that can safely support the television set.
- Ensuring the television set is not overhanging the edge of the supporting furniture.
- Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
- Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
- Educating children about the dangers of climbing on furniture to reach the television set or its controls.
If you are retaining and relocating the television set that you are replacing with this new set, you should apply the same precautions to the old set.
Preventing the TV from falling
1. Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall.
– You may need additional material such as wall anchors depending on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of brackets to the TV.
– For the screw specifications, refer to the standard screw part in the table under "Mounting the TV on a wall".
3. Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string tightly.
– Install the TV near the wall so that it does not fall backwards.
– Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV.
• The product colour and shape may vary depending on the model.
The Remote Control
About the Buttons on the Remote Control
- This remote control has Braille points on the Power, Channel, Volume, and Select buttons and can be used by visually impaired persons.
- The images, buttons, and functions of the remote control may differ depending on the model.
- If you use the remote control that comes with your TV to control another TV, some functions may not operate normally
Installing batteries into the remote control (Battery size: AAA)
Match the polarities of the batteries to the symbols on the battery compartment.
- The colour and shape of the remote may vary depending on the model.
- Use the remote control within 7 m of the TV.
- Bright lights may affect the performance of the remote control. Avoid using the remote control near special fluorescent lights or neon signs.
- Alkaline batteries are recommended for longer battery life.
- Gently pull on the battery cover's notch and then remove the cover completely once it comes loose.
- Insert 2 AAA alkaline batteries, making sure to align the positive and negative polarities correctly.
- Place the battery cover on the remote control and insert the cover into the remote control.
- Slide the battery cover in the order shown above so that the cover is completely attached to the remote control.
Running the Initial Setup
When you turn on your TV for the first time, it immediately starts the Initial Setup. The Initial Setup allows you to configure the basic settings for the TV to operate, such as broadcast reception, channel search, and network connection, at one time.
- Before starting the Initial Setup, be sure to connect external devices first.
- To use the TV's smart features, the TV must be connected to the Internet.
- To perform Initial Setup using the SmartThings app, you must connect your mobile device via Wi-Fi.
- If the pop-up for setup does not appear automatically on the SmartThings app on your mobile device, continue setup manually after adding the TV using Add Device on the dashboard of the SmartThings app.
- The SmartThings app is available for mobile devices running Android 6.0 or higher or iOS 10 or higher.
- Noise may occur temporarily when the TV communicates with mobile devices.
You can also start the Initial Setup using the TV's menu ( 
Settings > General > Reset).
Follow the instructions displayed on the Initial Setup screen and configure the TV's basic settings to suit your viewing environment.
Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On. For more information about its usage, refer to the figure below.
- The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. Please remove the protective film.
Connecting to a Network
Connecting the TV to a network gives you access to online services, such as Smart Hub, as well as software updates.
Network Connection - Wireless
Connect the TV to the Internet using a standard access point or modem.
Network Connection - Wired
Connect your TV to the network using a LAN cable.
- The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
- Use Cat7 (*STP Type) cable for the connection.
- Shielded Twisted Pair
Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.
- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
- To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( Settings > Support > Software Update > Update Now or Auto update)
The TV won’t turn on.
- Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
- Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.
- Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work”.
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
- Make sure the connection to the device is correct and that all cables are fully inserted.
- Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
- Confirm that the correct input source has been selected (
Source). - Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).
- If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
- If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels (Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).
- The Auto Tuning Settings may not appear depending on the model or geographical area.
- If you are using a cable box or satellite box, please refer to the cable box or satellite box manual
The remote control does not work.
- Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.
- Make sure that the batteries are installed with their poles (+/–) in the correct direction.
- Try pointing the remote directly at the TV from 1.5-1.8 m away
The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
- The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode (Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
- Make sure the TV has a network connection (Settings > General > Network > Network Status).
- Make sure the Wi-Fi password is entered correctly.
- Check the distance between the TV and the modem or access point. The distance should not exceed 15.2 m.
- Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single story
Multi story
Wireless access point
Wireless repeater
- Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC addresses of your new modem or access point and the TV.
Video Apps problems (Youtube etc)
- Change the DNS to 8.8.8.8. Select Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
- Reset by selecting Settings > Support > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
- Diagnose your TV
- Adjust the TV settings for you
- Perform a factory reset on your TV
- Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
- Call the Samsung Contact Centre and ask for remote support.
- Open the menu on your TV and go to the Support section. ( > Settings > Support)
- Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician.
- The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to Settings > General > Eco Solution > Ambient Light Detection.
- If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.
- The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.
Caring for the TV
- If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.
- The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
- Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.
- To clean the screen, turn off the TV, then gently wipe away smudges and fingerprints on the panel with a micro-fiber cloth. Clean the body or panel of the TV with a micro-fiber cloth dampened with a small amount of water. After that, remove the moisture with a dry cloth. While cleaning, do not apply strong force to the surface of the panel because it can damage the panel. Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on a micro-fiber cloth, and then use the cloth to wipe away the smudges.
Specifications and Other Information
Specifications
Environmental Considerations
- The design and specifications are subject to change without prior notice.
- For information about the power supply, and more information about power consumption, refer to the label-rating attached to the product.
- You can see the label-rating attached to the back of the TV. (For some models, you can see the label-rating inside the cover terminal.)
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To decrease power consumption, unplug the power cord when you don't intend to use the TV for a long time.
See other models: DV52J8700E RB215LA UN55RU7100FXZA RF31FMED DV210A
