Before using your new product, please read these instructions to prevent any damage.
USER GUIDE
2.1 Channel
Soundbar System
NS-SBAR21F20
www.insigniaproducts.com
2
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Subwoofer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Using the remote control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Installing the remote control batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Setting up your soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Choosing your sound source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Connecting your soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Connecting the AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Connecting the subwoofer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Pairing the subwoofer with the soundbar if they are disconnected. . .18
Positioning the soundbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Positioning the subwoofer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Mounting your soundbar on a wall (optional) . . . . . . . . . . . . . . . . . . . . . . .19
Using your soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Maintaining your soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Cleaning your soundbar and subwoofer . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Legal notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Introduction
Congratulations on your purchase of an Insignia 2.1 Channel Soundbar
System. The soundbar is designed to be used with today’s flat panel TVs. It
features a variety of connections, including Bluetooth, and it can either be
mounted on the wall or placed on a TV stand.
This user guide explains how to correctly install, operate, and get the best
performance from your soundbar. Read this user guide carefully before
installing your system, and then keep it handy for quick reference.
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Getting started
To help you get started quickly, here are the basic steps to setting up your
soundbar. For more detailed information, follow the page numbers listed
below:
Connecting your sound source
Choose a sound source, such as a TV, DVD/Blu-ray player, or smartphone
to connect to your soundbar. The device you select will provide the sound
for the soundbar to play. For more detail, See Choosing your sound source
on page 12.
Connecting your soundbar
Connect your sound source to your soundbar. You may need to find or
purchase the correct cable, depending on the connection. For more
detail, see Connecting your soundbar
on page 13.
RCA AUX IN jacks
Digital
Optical jack
USB port
AC in jack
Back of the soundbar
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Connecting the AC power
Plug your soundbar into an AC power outlet. For more detail, see
Connecting the AC power on page 16.
Connecting and positioning your subwoofer and positioning
your soundbar
(Optional) To enhance the low frequency sounds from your sound source,
connect the included subwoofer using Bluetooth. For more detail, see
Connecting the subwoofer
on page 17. Then position your subwoofer for
best enjoyment. For more detail, see Positioning the subwoofer
on page
19
.
You can either place the soundbar on a cabinet or mount it on the wall
(optional) under the TV. For more detail, see Mounting your soundbar on
a wall (optional) on page 19.
Back of the soundbar
You can set your
soundbar on a flat
surface or mount
it on a wall.
Place the subwoofer
against a wall or in a
corner of the room.
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Important safety instructions
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use this apparatus near water.
6 Clean only with a dry cloth.
7 Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8 Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.
9 Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the other.
A grounding type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched particularly
at plugs, outlets, and the point where they exit from the apparatus.
11 Only use attachments/accessories specified by the manufacturer.
12 Use only with the cart, stand, tripod, bracket, or table
specified by the manufacturer, or sold with the
apparatus. When a cart is used, use caution when
moving the cart/apparatus combination to avoid injury
from tip-over.
13 Unplug this apparatus during lightning storms or when unused for
long periods of time.
14 Refer all servicing to qualified service personnel. Servicing is required
when the apparatus has been damaged in any way, such as when the
power-supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been
dropped.
15 To reduce the risk of fire or electric shock, do not expose this device to
rain, moisture, dripping, or splashing, and no objects filled with
liquids, such as vases, shall be placed on it.
16 An apparatus with a three-prong, grounding-type plug is a Class I
apparatus, which needs to be grounded to prevent possible electric
shock. Make sure that you connect any Class I device to a
grounding-type, three-prong outlet.
17 DO NOT overload wall outlets or extension cords beyond their rated
capacity as this can cause electric shock or fire.
18 The wall plug is the disconnecting device. The plug must remain
readily operable.
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19 No naked flame sources, such as lighted candles, should be placed on
the apparatus.
20 The ventilation should not be impeded by covering the ventilation
openings with items, such as newspapers, tablecloths, curtains, etc.
21 Batteries should not be exposed to excessive heat such as sunshine,
fire, or the like.
22 Keep new and used batteries away from children.
23 If the battery compartment does not close securely, stop using the
product and keep it away from children.
24 If you think batteries might have been swallowed or placed inside any
part of the body, seek immediate medical attention.
Placement
• The soundbar cabinet is made out of plastic and is therefore sensitive
to extreme temperatures and humidity. Do not put it in locations
subject to direct sunlight or in humid places, such as near an air
conditioner, humidifier, bathroom, or kitchen.
• Do not put water or other liquids close to the soundbar. If liquid is
spilled on top of the soundbar, it may be damaged.
• The soundbar should be placed on a sturdy, flat surface that is free
from vibration, or mounted on a wall. Do not put the soundbar on an
uneven or unstable surface, where it may fall and cause damage.
WARNING: Danger of explosion if the remote control batteries are incorrectly
replaced. Replace only with the same or equivalent type.
The lightning flash with arrowhead symbol within an
equilateral triangle is intended to alert the user to the
presence of uninsulated “dangerous voltage” within the
product’s enclosure that may be of sufficient magnitude
to constitute a risk of electrical shock to persons.
The exclamation point, within an equilateral triangle, is
intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in
the literature accompanying the product.
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Package contents
Features
Front view
# ITEM DESCRIPTION
1 Status
indicator
Different color LEDs indicate the following:
• Red - Standby mode
• Green - On in digital optical mode
• Yellow - On in AUX IN mode
• Blue - On in Bluetooth mode (blinks while pairing)
• Purple - On in USB mode
2 Remote
control
sensor
Detects signals from the remote control.
Soundbar
Remote Control
AC Power Cord (for subwoofer)
RCA Audio Cable
Subwoofer
Batteries (2-AAA)
Mounting Screws and
Wall Anchors
Mounting Template
3.5mm to RCA Cable adapter
Before using your new product, please read these instructions to prevent any damage.
USER GUIDE
2.1 Channel
Soundbar System
NS-SBAR21F20
User Guide
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Side view
Back view
# ITEM DESCRIPTION
1 (Power)
button
Press to turn on the soundbar. The status indicator turns green,
yellow, blue, or purple to indicate that the soundbar is on and
what input is selected.
Press again to return the soundbar to standby mode. The status
indicator turns red.
2 + (volume up)
button
Press to increase the volume of the soundbar.
3 - (volume down)
button
Press to decrease the volume of the soundbar.
4 (sound
source selector)
Press to cycle through the available sound sources:
• Green - Digital optical
• Yellow - AUX IN
•Blue - Bluetooth
•Purple - USB
Press and hold for three seconds to pair the soundbar with the
subwoofer if they are disconnected.
# ITEM DESCRIPTION
1 AUX IN jacks Connect an RCA audio cable to these jacks, red to red
and white to white.
2 DIGITAL OPTICAL
jack
If your TV (or other audio source device) has an Optical
OUT jack, connect a digital optical cable (not included)
to your source device and this jack. Make sure that the
sound output from the source is set to PCM format.
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Subwoofer
3 USB port You can play WAV files from a USB source and charge the
USB device with the 0.5 A connection output.
4 AC IN jack Connect the AC power cord to this jack to power the
soundbar.
# ITEM DESCRIPTION
1 PAIR button and
indicator LED
Press and hold for three seconds to disconnect or
re-connect with the soundbar. The indicator LED blinks
turquoise in pairing mode and is solid turquoise when
paired.
2 AC IN jack Connect the AC power cord to this jack to power the
subwoofer.
# ITEM DESCRIPTION
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Remote control
#BUTTON DESCRIPTION
1 (Power) Press to turn on the soundbar. Press again to put the soundbar
into standby mode.
2 VOL + Press to increase the volume of the soundbar.
3 (previous) In Bluetooth mode, press to skip to the previous track.
4
(play/pause)/
PAIR
• In Bluetooth mode, press to start or pause playback.
• Press and hold this button for three seconds to disconnect
Bluetooth.
5 VOL – Press to decrease the volume of the soundbar.
6 SOURCE Press repeatedly to cycle through the available sound sources.
7 STANDARD Press to enter the STANDARD sound mode to optimize general
music. The status indicator on the soundbar blinks white three
times.
8 THEATER Press to enter the THEATER sound mode to optimize music
played in a theater setting. The status indicator on the
soundbar blinks white three times.
9 (Mute) Press to mute the sound from the soundbar. Press again to
restore the sound.
10 (next) In Bluetooth mode, press to go to the next track.
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Using the remote control
Point the remote control directly at the IR sensor on the front of the
soundbar. You must be within approximately 26 ft. (8 m) of the soundbar
and within 30° on either side.
Installing the remote control batteries
1 Remove the battery compartment cover from the back of the remote
control.
2 Insert two AAA batteries into the battery compartment, making sure
that the polarity on the batteries matches the + and - symbols inside
the battery compartment.
11 BASS Press to activate the bass frequency enhancement. The status
indicator on the soundbar blinks turquoise for 10 seconds.
When activated, use the VOL +/- buttons to adjust the bass
volume level.
12 NEWS Press to enter the NEWS sound mode to optimize the spoken
voice. The status indicator on the soundbar blinks white three
times.
#BUTTON DESCRIPTION
IR Sensor
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3 Replace the battery compartment cover.
Setting up your soundbar
Choosing your sound source
• Look at your sound source device, such as a TV, DVD/Blu-ray player, or
cable box, to identify your audio OUT ports. Choose one connection
option below that fits your sound source. You can connect several
devices and switch the sound source as required.
You can also choose a USB thumbdrive or Bluetooth device as your sound
source. See USB sound source
on page 14, or Bluetooth sound source on
page 15
.
CAUTIONS:
• Do not spill water or any liquid on the remote control.
• Do not place the remote control on a wet surface.
• Do not place the remote control in direct sunlight or near sources of
excessive heat.
• If the remote control is not going to be used for a long time, remove the
batteries to avoid any damage that may be caused by leakage and
corrosion.
CAUTIONS:
• Turn off or unplug all devices while you are making connections.
• If you mounted your soundbar on a wall, you must use right-angle cable
connectors for the RCA cable (AUX IN) connection.
AUDIO
QUALITY
JACK
TYPE
CABLE
Best
Digital Optical cable (not included).
See Digital Optical connection (best)
on page 13.
Good
RCA audio cable (included). See RCA
connection (good) on page 13.
Good
3.5mm to RCA audio cable adapter
(included). See RCA connection (good) on page
13.
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Connecting your soundbar
Digital Optical connection (best)
1 Connect one end of the digital optical cable (not included) to your
soundbar.
2 Connect the other end into the Digital Optical Output port on your
source device.
3 Change the device’s audio output to 'PCM' format (typically found in
audio settings). Refer to the documentation that came with your
sound source device for more information.
4 Go to Connecting the AC power on page16.
5 After your soundbar is plugged in and turned on, press the SOURCE
button repeatedly on your soundbar or remote control until the
source indicator turns green.
RCA connection (good)
1 Plug the red and white RCA connectors on an RCA audio cable
(included) to the AUX IN jacks on your soundbar, red to red and white
to white.
2 Connect the other end of the RCA audio cable into the Audio Output
ports on your sound source device.
Important: Make sure that the device you connect and select as your sound
source is outputting sound to the soundbar. See your device's user manual for
more information.
Note: If your sound source device does not have RCA audio output jacks (for
example a smartphone, tablet, or iPad), use the optional 3.5mm to RCA cable
adapter.
Digital optical cable
(not included)
Back of the soundbar
Audio source (TV, Blu-ray
player, or cable box)
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3 Go to Connecting the AC power on page16.
4 After your soundbar is plugged in and turned on, press the SOURCE
button repeatedly on your soundbar or remote control until the
source indicator turns yellow.
USB sound source
1 Plug a USB thumbdrive (with WAV files) into the USB port on the back
of your soundbar. FAT16/FAT32/ ExFAT/Fat64 files are acceptable.
2 Go to Connecting the AC power on page16.
3 After your soundbar is plugged in and turned on, press the SOURCE
button repeatedly on your soundbar or remote control until the
source indicator turns purple.
4 Control USB playback by pressing the (play/pause), (previous),
and (next) buttons on the remote control.
Important: Make sure that the device you connect and select as your sound
source is outputting sound to the soundbar. See your device's user manual for
more information.
Note: If you mount your soundbar on a wall, you will not be able to use a USB
thumbdrive as a sound source.
Note: If playback does not begin immediately, press the (play/pause)/
PAIR button on the remote control.
RCA cable (included)
Audio source (TV, Blu-ray
player, or cable box)
Back of the soundbar
OR
RCA cable (included)
3.5mm to RCA cable
adapter (included)
Audio source with 3.5mm
jack (smartphone, tablet,
iPad)
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Bluetooth sound source
Before you can use your soundbar with a Bluetooth device, you need to
pair your device to the soundbar. Go to Connecting the AC power
on
page 16
. After your soundbar is plugged in and turned on, do the
following:
Pairing your devices
1 Select Bluetooth as the input source by pressing the SOURCE button
on the soundbar or on the remote control. The status indicator blinks
blue.
2 Navigate to your device's Bluetooth settings, turn on Bluetooth, then
search for available devices. For additional information on pairing
your device, see your device’s documentation.
3 On your Bluetooth device, select “NS-SBAR21F20” from the device
list. Repeat steps 1-2 if “NS-SBAR21F20” is not displayed.
4 If a PIN code is requested, enter “0000.”
5 When the Bluetooth connection has been established, the status
indicator turns solid blue.
Disconnecting your devices
• Turn off the Bluetooth function on your device.
Notes:
• Your soundbar must be on to make a Bluetooth connection.
• Place the Bluetooth device within 30 ft. (10 m) of your soundbar.
Notes:
• Some devices, such as an iPhone, connect immediately after pairing so the
status indicator on your soundbar remains on. Other devices, such as
notebook computers, may ask you if you wish to connect. In this instance,
the status indicator continues to blink until a connection is established.
• Your soundbar saves pairing information for up to eight devices. However,
it can only be connected and play content from one device at a time.
• When you turn on your soundbar, it automatically connects to the last
connected device if that device is in range. To connect to a different paired
device, turn off Bluetooth or unpair from the currently paired device and
manually connect to the other paired device.
Important: Make sure that the device you connect and select as your sound
source is outputting sound to the soundbar. See your device's user manual for
more information.
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Reconnecting to a paired device
When your soundbar is not paired to a device, the LED indicator blinks.
Connecting to a different device
1 On your Bluetooth device you are currently connected to, turn off the
Bluetooth function or unpair the soundbar in your Bluetooth device
list. The soundbar can now be connected to another Bluetooth
device.
2 Follow the section Positioning the soundbar on page 18 to connect a
new device.
Receiving a phone call while playing music
• When you receive a call while playing music through your phone, the
music stops automatically.
• When you hang up, depending on the setting of your phone, the
current track may resume playback.
Connecting the AC power
After you have connected your soundbar to an audio source, you need to
connect it to an AC power outlet.
1 Connect the AC power cord to the AC IN jack on the back of the
soundbar.
Your soundbar loses the Bluetooth
connection if you…
To reconnect...
Turn it off. Turn on your soundbar. Your soundbar
searches for the last connected Bluetooth
device and reconnects.
Move the Bluetooth device out of range. Move your Bluetooth device within 30 ft.
(10 m) of your soundbar.
Turn off your Bluetooth device. Turn on your Bluetooth device, then make
sure that Bluetooth is on.
Turn off Bluetooth on your Bluetooth
device.
Turn on Bluetooth on your Bluetooth
device.
Connect your Bluetooth device to
another Bluetooth device.
Disconnect your Bluetooth device from the
other Bluetooth device, then set your
device to pairing mode. Select
“NS-SBAR21F20” on your Bluetooth device.
Note: If a device does not automatically reconnect, you may need to reselect
“NS-SBAR21F20” on your Bluetooth device.
CAUTION: Make sure that the electrical outlet matches the input requirements
of 100-240 V, 50/60 Hz before connecting.
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2 Plug the other end of the AC power cord into a power outlet or surge
protector.
Connecting the subwoofer
1 When you turn on your soundbar for the first time, the status
indicator blinks turquoise.
2 Plug in your subwoofer. The pairing indicator blinks turquoise. The
soundbar and subwoofer automatically connect, then the pairing
indicator turns solid turquoise on the subwoofer and the appropriate
indicator (yellow=AUX IN, green=Digital Optical, blue=Bluetooth, and
purple=USB) on the soundbar.
3 To disconnect/reconnect the subwoofer from the soundbar, press
and hold the PAIR button on the subwoofer for three seconds. The
status indicator blinks turquoise on the subwoofer when they are
disconnected, or solid turquoise when they are connected.
Note: When disconnected, your Bluetooth device list might show the
subwoofer name “NS-SBAR21F20SW”, but it only allows the soundbar
NS-SBAR21F20 to pair. It cannot be connected by your Bluetooth device.
Back of the soundbar
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Pairing the subwoofer with the soundbar if they are
disconnected
• Press and hold for three seconds to reconnect the subwoofer with the
previous soundbar if they are disconnected.
• Press and hold three seconds to disconnect the soundbar from the
subwoofer if they are connected. This allows the subwoofer to be
paired with the previous or a new soundbar (NS-SBAR21F20).
Positioning the soundbar
• You can set the soundbar on a flat surface or mount it on a wall.
Notes:
• After the initial connection, the soundbar and subwoofer automatically
reconnect when they are turned on.
• If your subwoofer does not connect automatically, the pairing LED blinks
turquoise slowly. You need to manually pair them by doing the following:
1 Make sure the soundbar is already powered on and positioned next to
subwoofer.
2 Press and hold the PAIR button on the subwoofer for three seconds. It
should reconnect to the soundbar within two minutes. The subwoofer
LED will be solid turquoise when connected.
- Or
3 Press and hold the SOURCE button on the soundbar for three
seconds. The soundbar’s LED blinks turquoise and it will connect to
the subwoofer. The subwoofer’s indicator LED will be solid turquoise
when connected.
WARNING: Improper installation can result in serious injury or damage to your
soundbar. If necessary, seek the assistance of a professional.
Note: If you are installing screws into drywall or concrete, use wall anchors
(provided) designed for that type of surface.
Note: If you connected a subwoofer, you can place it anywhere in the room
because the low frequency sound is non-directional.
OR
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Positioning the subwoofer
For the best sound results from your subwoofer, it should be placed
against a wall or in a corner of the room. The location within the room is
less important, because bass tones are omni directional.
Mounting your soundbar on a wall (optional)
You will need (not included with your soundbar):
1 Select a location close to your TV and directly in front of the
viewing/listening position. For best sound quality, choose a location
where sound waves are not blocked by furniture or other obstacles.
2 If you are mounting your soundbar to drywall, use the stud finder to
find the studs and mark the locations.
3 Drill two 15/64” holes into the wall 25.6 inches (650 mm) apart and
level.
4 If you are mounting on drywall without studs or on concrete, install
wall anchors (included) into the holes you drilled, using the
instructions that came with your anchors.
5 Secure two screws (included) to the wall or wall anchors (if required).
The screws must protrude from the wall by about 5/32" (4 mm). Use a
9/16” (3.6 mm) self-tapping wood screw (or similar), 1-1/8" (28.5 mm)
in length. The screw head must be approximately 9/32" (7 mm).
Notes:
• Make all connections to your soundbar before mounting the soundbar on a
wall.
• If you mount your soundbar on a wall, you will not be able to use a USB
thumbdrive as a sound source.
Level
Stud finder
(optional for wood
stud installation)
Drill and
drill bit
Hammer
Screwdriver
Tape measure
Tape
Screws (2) - 9/16” (3.6 mm) self-tapping, at
least 1 1/8” (28.5 mm) long
Wall anchors (2)
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6 Align the speaker hanging brackets with the screws, then hang the
soundbar on the screws.
Using your soundbar
This system lets you access four different sound sources, including
Optical, AUX IN (RCA), Bluetooth, and USB.
Listening to your soundbar
1 Press the (Power) button to turn on your soundbar. The power
indicator turns off.
2 Turn on the audio source device connected to your soundbar and
begin playback.
3 Press the button on the soundbar repeatedly to select the audio
source or press the selected source button on the remote control
until you hear sound from your soundbar.
WARNING: Improper installation can result in serious injury or damage to your
soundbar. If necessary, seek the assistance of a professional.
Notes:
• If you use the OPTICAL connection, you must change your device’s audio
output setting to “PCM” format. Refer to the manual you received with the
output device for additional information.
• Make sure that your sound source is set to output sound to the soundbar
(whichever connection method you choose). Refer to your device’s manual
for additional information.
Approx.
5/32"
(4 mm)
Wall
25.6" (650 mm)
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4 Adjust the volume on your soundbar or the source audio device to a
comfortable level.
5 Press the (Power) button again to turn off your soundbar. The
status indicator lights red.
Maintaining your soundbar
Cleaning your soundbar and subwoofer
Troubleshooting
Check this list for a possible troubleshooting solution before calling for
service.
WARNING: Continuous use of high volume sound may permanently damage
your hearing.
CAUTION: Only use a soft and clean rag to clean the outside of the soundbar or
subwoofer. Never clean them with chemicals, detergents, or abrasives.
PROBLEM POSSIBLE SOLUTIONS
The power does not
come on.
• Make sure that the AC power cord is securely plugged
into the power outlet and the soundbar and subwoofer.
• Make sure that the soundbar is turned on. It does not turn
on automatically when you turn on your TV or other
sound source.
The remote control
does not work.
• Remove any obstacles between the remote control and
the IR sensor on the soundbar.
• The remote control batteries may be exhausted, replace
them.
• Move closer to the soundbar. The remote control is only
effective to approximately 26 ft. (8 m) of the soundbar
and within 30° on either side.
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The sound is breaking
up or buzzing.
• Make sure that you are connected to an audio OUT jack
on your sound source. The port will not send audio out if
it is an INPUT jack.
• Make sure that all connections are secure and cables are
not broken or damaged.
• If you are using the OPTICAL connection, make sure that
the source device’s audio source is set to “PCM” format.
Refer to the documentation you received with the audio
source device (such as a TV or DVD/Blu-ray player, etc.) for
additional information.
• Connect to a different source device (such as a TV or
DVD/Blu-ray player) to see if the buzzing still occurs. If it
does not, this may indicate an issue with the original
source device.
• Use a different connection method (for example, try
Optical instead of AUX IN) between the soundbar and the
source device to make sure the jacks on both devices are
still working.
• Make sure that the audio cable you are using is not
damaged or broken. Try using another one.
There is no sound or
very low-level sound is
heard from the
soundbar.
• Make sure that you are connected to an audio OUT jack
on your sound source. The port will not send audio out if
it is an INPUT jack.
• Make sure that the volume level of the soundbar is set to
an adequate level.
• If you are using Bluetooth, turn up the volume on your
Bluetooth device.
• If you are using Bluetooth, make sure that your Bluetooth
device is not paired with a device other than the
soundbar.
• Make sure that the volume level is not muted. Press the
(mute) button on the remote control again to restore
the sound output.
• Make sure that the correct audio source is selected. Press
the SOURCE button repeatedly to switch to the correct
audio source.
• Make sure that the power is on and all connections are
secure.
• Make sure that the volume is turned up on your sound
source.
• If you are using the OPTICAL connection, make sure that
the source device’s audio source is set to “PCM” format.
Refer to the documentation you received with the audio
source device (such as a TV or DVD/Blu-ray player, etc.) for
additional information.
• Make sure that the audio cable you are using is not
damaged or broken. Try using another one.
• Make sure that the sound source device is outputting
sound to the soundbar.
I can hear sound from
both my TV and my
soundbar.
• Turn off or mute the internal speakers of your TV. Refer to
the TV’s manual for instructions.
PROBLEM POSSIBLE SOLUTIONS
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2.1 Channel Soundbar System
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My TV remote does
not control my
soundbar.
• If you are using a universal remote control, make sure that
it is programmed to your soundbar. See Setting up your
soundbar on page 12.
• Universal remotes will only control your soundbar’s
volume. Use the controls on your soundbar or the remote
that came with it to change the soundbar’s audio source
or sound mode.
• Make sure that you aim your universal remote at the
remote sensor on the front of your soundbar.
• Make sure that you select the correct source on your
universal remote.
There is no sound or
low volume in
Bluetooth mode.
• Make sure that your Bluetooth device is turned on,
Bluetooth is turned on, and “NS-SBAR21F20” is selected.
• Turn up the volume on your soundbar.
• Turn up the volume on your Bluetooth device.
• Make sure that your Bluetooth device is not muted.
• Make sure that you are playing music from your Bluetooth
device.
• Make sure that you have selected the Bluetooth source on
your soundbar.
• Make sure that your soundbar is not paired to another
Bluetooth device.
• Make sure that your Bluetooth device is not paired to a
different Bluetooth speaker or other device.
My soundbar won’t
connect to my
Bluetooth device.
• Shorten the distance between your soundbar and your
Bluetooth device.
• Turn your devices off, then on. Re-pair your soundbar and
your Bluetooth device.
• Make sure that your soundbar is not paired to another
Bluetooth device.
• Make sure that your soundbar and Bluetooth device are
both in pairing mode.
• Make sure that your Bluetooth device is not paired to any
other device.
• Make sure that you have selected “NS-SBAR21F20” on
your Bluetooth device.
The wireless
subwoofer is not
connected.
• The wireless subwoofer is set at the factory so that the
soundbar and subwoofer should link automatically when
the soundbar is turned on. However, if the link indicator
does not light when the soundbar and subwoofer are
both powered on, or if your soundbar has been serviced
recently, then you need to re-pair the two devices. See
Connecting the subwoofer
on page 17.
• Make sure that the subwoofer is next to soundbar.
My Bluetooth device
keeps unpairing.
• Shorten the distance between your soundbar and your
Bluetooth device.
• If the battery on your Bluetooth device is low, recharge
the battery.
PROBLEM POSSIBLE SOLUTIONS
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NS-SBAR21F20
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Specifications
Designs and specifications are subject to change without notice.
Legal notices
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
“NS-SBAR21F20” does
not appear on my
Bluetooth device.
• Shorten the distance between your soundbar and your
Bluetooth device.
• Put your soundbar into pairing mode, then refresh your
list of Bluetooth devices. For more information, see the
documentation that came with your Bluetooth device.
• Make sure that your Bluetooth device is visible to other
devices. For more information, see the documentation
that came with your Bluetooth device.
The sound is lagging or
I hear an echo.
• Turn off or mute the internal speakers of your TV. Refer to
the TV’s manual for instructions.
Power output Left and right channel: 20W x 2 (1% THD)
Subwoofer: 40W (10% THD)
Speaker information Soundbar - 2 x 1-21/32 x 6-3/16” (42 x 157 mm)
Subwoofer - 1 x 5.25” (133.4 mm)
Power requirement -
Soundbar
AC-100~240 V at 50/60 Hz
Power requirement -
Subwoofer
AC-100~240 V at 50/60 Hz
Dimensions
(approx.) (W x H × D)
Soundbar - 36.2 x 2.2 x 2.9 in. (920 x 56 x 74 mm)
Subwoofer - 7.8 x 11.5 x 9 in. (200 x 293 x 230 mm)
Weight Net: 10.6 lb. (4.8 kg)
Gross: 14.7 lb. (6.7 kg)
Batteries (remote) AAA (2)
Working
environment
Temperature - 14~95°F (-10~35°C)
Humidity - 5%~90%
Inputs USB connector
AUX IN (RCA stereo) audio jack
Digital optical audio jack
Bluetooth
PROBLEM POSSIBLE SOLUTIONS
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2.1 Channel Soundbar System
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This equipment has been tested and found to comply within the limits for a class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced technician for help.
FCC warning
Changes or modifications not expressly approved by the party responsible for
compliance with the FCC Rules could void the user’s authority to operate this equipment.
Canada IC statement
This device complies with Industry license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
Ce dispositif est conforme à la norme de l'industrie RSS exempts de licence (s). Son
fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne peut pas
provoquer d'interférences et (2) cet appareil doit accepter toute interférence, y compris
les interférences qui peuvent causer un mauvais fonctionnement du dispositif."
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment.
Cet équipement est conforme à l'exposition aux rayonnements IC limites établies pour
un environnement non contrôlé.
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NS-SBAR21F20
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ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of
this new Insignia-branded product (“Product”), that the Product shall be free of defects in
the original manufacturer of the material or workmanship for a period of one (1) year
from the date of your purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or
Canada from a Best Buy branded retail store or online at www.bestbuy.com or
www.bestbuy.ca and is packaged with this warranty statement.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product.
Your purchase date is printed on the receipt you received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship
of the Product is determined to be defective by an authorized Insignia repair center or
store personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt
parts; or (2) replace the Product at no charge with new or rebuilt comparable products or
parts. Products and parts replaced under this warranty become the property of Insignia
and are not returned to you. If service of Products or parts are required after the Warranty
Period expires, you must pay all labor and parts charges. This warranty lasts as long as
you own your Insignia Product during the Warranty Period. Warranty coverage
terminates if you sell or otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online
website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and
the Product to any Best Buy store. Make sure that you place the Product in its original
packaging or packaging that provides the same amount of protection as the original
packaging.
To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call
agents may diagnose and correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail
stores or websites to the original purchaser of the product in the county where the
original purchase was made.
What does the warranty not cover?
This warranty does not cover:
• Customer instruction/education
• Installation
• Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
•Misuse
•Abuse
•Negligence
• Commercial purposes/use, including but not limited to use in a place of business or
in communal areas of a multiple dwelling condominium or apartment complex, or
otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna
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2.1 Channel Soundbar System
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• Display panel damaged by static (non-moving) images applied for lengthy periods
(burn-in).
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Insignia to service the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or
incorrectly illuminated) grouped in an area smaller than one tenth (1/10) of the
display size or up to five (5) pixel failures throughout the display. (Pixel based
displays may contain a limited number of pixels that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels
or pastes.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA,
LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS
MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS
AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET
FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER
THE WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO
PROVINCE.
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2019 Best Buy. All rights reserved.
Made in China
www.insigniaproducts.com
1-877-467-4289 (U.S. and Canada) or 01-800-926-3000 (Mexico)
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2019 Best Buy. All rights reserved.
Made in China.
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