Basic User’s Guide
DCP-J152W
Version 0
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: DCP-J152W
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/
.
© 2013 Brother Industries, Ltd. All rights reserved.
i
Brother numbers
NOTE
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
For your convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Digital Copier/Printer needs.
You can download the latest software documents and utilities, read FAQs and troubleshooting
tips, and learn how to get the most from your Brother product.
http://solutions.brother.com/
NOTE
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
In Canada: 1-877-BROTHER
(514) 685-4898 (assistance via fax)
ii
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us at http://www.brother-usa.com/service/
.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
NOTE
In Canada, only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/
iii
Accessories and Supplies
1
For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
Description Item
Ink Cartridge Standard Yield <black>
LC101BK (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <yellow>
LC101Y (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <cyan> (blue)
LC101C (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <magenta> (red)
LC101M (Prints approx. 300 pages)
1
Ink Cartridge High Yield <black>
LC103BK (Prints approx. 600 pages)
1
Ink Cartridge High Yield <yellow>
LC103Y (Prints approx. 600 pages)
1
Ink Cartridge High Yield <cyan> (blue)
LC103C (Prints approx. 600 pages)
1
Ink Cartridge High Yield <magenta> (red)
LC103M (Prints approx. 600 pages)
1
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets) BP71GLTR
(4" 6" size / 20 sheets) BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Basic User's Guide LER030001 (English for USA and Canada)
CD ROM for Windows
®
& Mac
LEK459001
iv
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
v
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
vi
User's Guides and where do I find them?
1
Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Copy and Scan operations, and how
to replace consumables. See troubleshooting tips.
Printed / In the box
Advanced User’s Guide Learn more advanced operations: Copy; printing
reports; and performing routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing and other operations that can be performed
by connecting your Brother machine to a computer.
You can also find useful information about using the
Brother ControlCenter utility, using your machine in
a network environment, and frequently used terms.
HTML file/CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center
1
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center
1
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center
1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center
1
vii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
®
8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows
®
)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
LCD screen......................................................................................................8
Basic Operations .............................................................................................8
Warning LED indications .................................................................................9
2 Loading paper 10
Loading paper and other print media...................................................................10
Loading envelopes ........................................................................................13
Unprintable area ............................................................................................ 15
Paper settings......................................................................................................16
Paper Type ....................................................................................................16
Paper Size .....................................................................................................16
Acceptable paper and other print media..............................................................17
Recommended print media ...........................................................................17
Handling and using print media .....................................................................17
Choosing the right print media.......................................................................19
3 Loading documents 20
How to load documents .......................................................................................20
Using the scanner glass ................................................................................ 20
Unscannable area ......................................................................................... 21
4 Making copies 22
How to copy ......................................................................................................... 22
Stop copying.................................................................................................. 22
Copy options........................................................................................................22
Paper Type ....................................................................................................23
Paper Size .....................................................................................................23
5 How to print from a computer 24
Printing a document............................................................................................. 24
viii
6 How to scan to a computer 25
Before scanning...................................................................................................25
Scanning a document as a PDF file using ControlCenter4 (Windows
®
) .............26
How to change the machine’s SCAN mode settings for PDF scanning using
ControlCenter4 (Windows
®
) .............................................................................29
How to scan a document as a PDF file using the control panel
(Windows
®
and Macintosh) ..............................................................................31
A Routine maintenance 32
Replacing the ink cartridges ................................................................................32
Cleaning and checking the machine ....................................................................35
Cleaning the scanner.....................................................................................35
Cleaning the print head .................................................................................35
Checking the print quality ..............................................................................36
Checking the print alignment .........................................................................37
Setting the date and time.....................................................................................38
B Troubleshooting 39
Identifying your problem ......................................................................................39
Error and maintenance messages.......................................................................40
Error animation ..............................................................................................45
Printer jam or paper jam ................................................................................45
If you are having difficulty with your machine ......................................................53
Machine Information ............................................................................................59
Checking the serial number...........................................................................59
Checking the firmware version ......................................................................59
Reset functions..............................................................................................59
How to reset the machine..............................................................................59
C Settings and features tables 60
Using the Settings tables .....................................................................................60
Memory Storage ..................................................................................................60
Menu table ...........................................................................................................61
Entering Text .......................................................................................................72
Entering numbers and letters ........................................................................72
Inserting spaces ............................................................................................72
Inserting symbols...........................................................................................72
Making corrections ........................................................................................72
ix
D Specifications 73
General................................................................................................................73
Print media...........................................................................................................75
Copy ....................................................................................................................76
Scanner ...............................................................................................................76
Printer ..................................................................................................................77
Interfaces .............................................................................................................77
Network................................................................................................................ 78
Computer requirements....................................................................................... 79
Consumable items ...............................................................................................80
E Index 81
x
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Volume Settings (MFC models)
Automatic Daylight Saving Time
(MFC models)
Sleep Mode
Auto Power Off (DCP model)
LCD screen
Mode Timer (MFC models)
2 Security features
(MFC models)
TX Lock
3 Sending a fax (MFC models)
Additional sending options
Additional sending operations
4 Receiving a fax
(MFC models)
Memory Receive (Black & White only)
Additional receiving operations
5 Dialing and storing numbers
(MFC models)
Voice operations
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports (MFC models)
Reports
7 Making copies
Copy options
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex
1
1
1
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing Brother
Utilities (Windows
®
8) 1
If you are using a PC or tablet running
Windows
®
8, you can make your selections
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
(Brother Utilities) appears on both the
Start screen and the desktop.
a Tap or click Brother Utilities either on
the Start screen or the desktop.
General information 1
Bold Bold typeface identifies
specific keys on the machine’s
control panel and buttons on
the computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shock.
Chapter 1
2
b Select your machine.
c Choose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide
1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Copy, Printer,
Scanner, and Network features. When you
are ready to learn detailed information about
these operations, read the Advanced User’s
Guide and Software and Network User’s
Guide in HTML format that are on the
CD-ROM.
Viewing User’s Guides 1
(Windows
®
) 1
Windows
®
XP/Windows Vista
®
/
Windows
®
7/Windows Server
®
2003/
Windows Server
®
2008/
Windows Server
®
2008 R2
To view the documentation, from
(Start), All Programs, select
Brother, DCP-XXXX (where XXXX is your
model name) from the programs group,
and then choose User’s Guides.
Windows
®
8/Windows Server
®
2012
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click Support in the left navigation bar,
and then click User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer). (For
Windows
®
8 and Windows Server
®
2012:
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
b If the model name screen appears, click
your model name.
General information
3
1
c If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
d Click User’s Guides.
e Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the User’s Guides icon.
c Select your model and language if
needed.
d Click User’s Guides. If the country
screen appears, choose your country.
e After the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
How to find Network setup
instructions
1
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
For more information about network
setup, see Software and Network User’s
Guide: Network.
Chapter 1
4
How to access Guides
for Advanced Features
1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
.
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide 1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan
1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
®
network.
Accessing Brother
Support (Windows
®
) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/
), click
Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall
(http://www.brothermall.com/
) for
additional product and services
information, click Brother Mall.com.
To access Canada’s Brother online
shopping mall (http://www.brother.ca/
) for
additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original/
),
click Supplies Information.
General information
5
1
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or
if you are finished, click Exit.
Accessing Brother
Support (Macintosh)
1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To access the Brother Web Connect
page, click Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/
),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original/
), click
Supplies Information.
Chapter 1
6
Control panel overview 1
1 LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
2 Mode keys:
SCAN
Lets you access Scan mode.
WEB
Lets you connect the Brother machine to an
Internet service.
For more information, see Web Connect
Guide.
3 Menu keys:
or
Press d or c to move the selected area left
or right on the LCD.
or
Press a or b to scroll through the menus
and options.
Menu
Access the main menu.
Clear
Press to go back to the previous menu
level.
OK
Lets you choose a setting.
4 Warning icon
The warning icon lights up when there is
an error or maintenance message. Press
Stop/Exit to view the instructions on the LCD.
For information about error messages, see
Error and maintenance messages on page 40.
1 2 3 4
8
General information
7
1
5 Stop/Exit
Stops an operation or exits the menu.
6 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The LCD will display
Shutting Down and will stay on for a few
seconds before turning itself off.
If you turn off the machine using , it will
still periodically clean the print head to maintain
print quality. To prolong print head life, provide
better ink efficiency, and maintain print quality,
you should keep your machine connected to
the power at all times.
7 Start keys:
Black Start
Lets you start making copies in black &
white. Also lets you start a scanning
operation (in color or black & white
depending on the scan setting).
Color Start
Lets you start making copies in full color.
Also lets you start a scanning operation (in
color or black & white, depending on the
scan setting).
8 Number of Copies
Press + to increase or - to decrease the
number of copies.
7
5 6
Chapter 1
8
LCD screen 1
The LCD displays the machine’s status when
the machine is idle.
1 Wireless Status
A four-level indicator displays the current
wireless signal strength if you are using a
wireless connection.
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example, the
Paper Type setting is changed from
Plain Paper to Inkjet Paper.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Type.
Press OK.
d Press a or b to choose Inkjet Paper.
Press OK.
You can see the current setting on the
LCD:
NOTE
Press Clear if you want to go back to the
previous level.
e Press Stop/Exit.
0Max
1
General information
9
1
Warning LED indications 1
The Warning LED (Light Emitting Diode) is a
light that shows the DCP status. The LCD
displays the machine status when the
machine is idle.
LED DCP
status
Description
Off
Ready The DCP is ready for
use.
Orange
Cover
Open
The cover is open.
Close the cover. (See
Error and maintenance
messages on page 40.)
Cannot
Print
Replace the ink
cartridge with a new
one. (See Replacing the
ink cartridges
on page 32.)
Paper Error Put paper in the tray or
clear the paper jam.
Check the LCD
message. (See
Troubleshooting
on page 39.)
Other
Messages
Check the LCD
message. (See Error
and maintenance
messages on page 40.)
10
2
Loading paper and
other print media
2
Load only one size of paper and one type of
paper in the paper tray at a time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 19.)
a Pull the paper tray completely out of the
machine.
NOTE
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
• When you load a different paper size in
the tray, you will need to change the
Paper Size setting in the machine at the
same time.
(See Paper Size on page 16.)
b Lift the output paper tray cover (1).
c Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
2
1
1
1
2
3
3
Loading paper
11
2
NOTE
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
d Fan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled or wrinkled.
e Gently put the paper into the paper tray
printing surface face down and top edge
in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
NOTE
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
1
Chapter 2
12
f Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
g Close the output paper tray cover.
h Slowly and firmly push the paper tray
completely into the machine.
i While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
IMPORTANT
DO NOT use the paper support flap when
printing on Legal size paper.
1
2
1
Loading paper
13
2
Loading envelopes 2
About envelopes 2
Use envelopes that weigh from 20 to 25 lb
(80 to 95 g/m
2
).
Some envelopes need margin settings to
be set in the application you are using.
Make sure you do a test print first before
printing multiple envelopes.
IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes 2
a Before loading, press the corners and
sides of envelopes to make them as flat
as possible.
IMPORTANT
If envelopes are “double-feeding,” put one
envelope in the paper tray at a time.
Glue Double flaps
Chapter 2
14
b Put envelopes in the paper tray with the
printing surface face down. If the
envelope flaps are on the long edge,
load the envelopes in the tray with the
flap on the left, as shown in the
illustration. Gently press and slide the
paper width guides (1) and paper length
guide (2) to fit the size of the envelopes.
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
2
a Open the envelope flap.
b Put the envelope into the paper tray with
the printing surface face down and the
flap positioned as shown in the
illustration.
c Select Reverse Print (Windows
®
) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in the
application you are using.
For more information, see Software and
Network User’s Guide: Reverse Print
(Windows
®
) or Reverse Print
(Macintosh).
1
2
Loading paper
15
2
Unprintable area 2
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper only when the Borderless print feature is available and turned on.
For more information, see Software and Network User’s Guide: Print without a Border
(Windows
®
) or Print without a Border (Macintosh).
NOTE
The Borderless print feature is not available for envelopes, 2-sided printing and some paper
sizes, such as Legal and Executive. For more information, see Printer on page 77.
Cut-Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
Envelopes 0.87 in. (22 mm) 0.12 in. (3 mm) 0.87 in. (22 mm) 0.12 in. (3 mm)
1
3
24
1
3
42
Chapter 2
16
Paper settings 2
Paper Type 2
To get the best print quality, set the machine
for the type of paper you are using.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Type.
Press OK.
d Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
e Press Stop/Exit.
NOTE
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Paper Size 2
You can use the following sizes of paper for
copies: Letter, Legal, A4, A5, Executive and
Photo (4" 6")/(10 15 cm). When you
change the size of paper you load in the
machine, you will need to change the
Paper Size setting at the same time.
a Press Menu.
b Press a or b to choose
General Setup.
Press OK.
c Press a or b to choose Paper Size.
Press OK.
d Press a or b to choose Letter, Legal,
A4, A5, EXE or 4"x6".
Press OK.
e Press Stop/Exit.
Loading paper
17
2
Acceptable paper and
other print media
2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.
(See Paper Type on page 16.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Recommended print media 2
To get the best print quality, we suggest using
the Brother paper listed in the table.
We recommend using 3M Transparency Film
when you print on transparencies.
Handling and using print
media 2
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper. Load photo paper with
the shiny side facing down.
Avoid touching either side of the
transparency paper because it absorbs
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
Brother paper
Paper Type Item
Premium Plus Glossy
Photo
Letter BP71GLTR
4" 6" BP71GP20
Chapter 2
18
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped
1 0.08 in. (2 mm) or greater curl may
cause jams to occur.
• Extremely shiny or highly textured
• Paper that cannot be arranged
uniformly when stacked
• Paper made with a short grain
Paper capacity of the output paper
tray cover
2
Up to 50 sheets of Letter, Legal or A4 20 lb
(80 g/m
2
) paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
1
1
Loading paper
19
2
Choosing the right print media 2
Paper type and size for each operation 2
Paper weight, thickness and capacity 2
1
Up to 100 sheets of plain paper 20 lb (80 g/m
2
).
2
BP71 69 lb (260 g/m
2
) paper is especially designed for Brother inkjet machines.
Paper Type Paper Size Usage
Copy Printer
Cut-Sheet Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes
A4 8.3 11.7 in. (210 297 mm) Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes
Executive 7 1/4 10 1/2 in. (184 267 mm) Yes Yes
A5 5.8 8.3 in. (148 210 mm) Yes Yes
A6 4.1 5.8 in. (105 148 mm) – Yes
Cards Photo 4 6 in. (10 15 cm) Yes Yes
Photo 2L 5 7 in. (13 18 cm) – Yes
Index Card 5 8 in. (127 203 mm) – Yes
Envelopes C5 Envelope 6.4 9 in. (162 229 mm) – Yes
DL Envelope 4.3 8.7 in. (110 220 mm) – Yes
Com-10 4 1/8 9 1/2 in. (105 241 mm) – Yes
Monarch 3 7/8 7 1/2 in. (98 191 mm) – Yes
Transparencies Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes
A4 8.3 11.7 in. (210 297 mm) Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes
A5 5.8 8.3 in. (148 210 mm) Yes Yes
Paper Type Weight Thickness No. of
sheets
Cut-Sheet Plain Paper
17 to 32 lb (64 to 120 g/m
2
)
3 to 6 mil (0.08 to 0.15 mm)
100
1
Inkjet Paper
17 to 53 lb (64 to 200 g/m
2
)
3 to 10 mil (0.08 to 0.25 mm) 20
Glossy Paper
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
2
Cards Photo
(4" 6")/
(10 15 cm)
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
2
Index Card
Up to 32 lb (Up to 120 g/m
2
)
Up to 6 mil (Up to 0.15 mm) 30
Envelopes
20 to 25 lb (80 to 95 g/m
2
)
Up to 20 mil (Up to 0.52 mm) 10
Transparencies – – 10
20
3
How to load
documents
3
You can make copies, and scan from the
scanner glass.
Using the scanner glass 3
You can use the scanner glass to copy or
scan pages of a book or one page at a time.
Document sizes supported 3
How to load documents 3
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1 document cover
c Close the document cover.
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Loading documents 3
Length: Up to 11.7 in. (297 mm)
Width: Up to 8.5 in. (215.9 mm)
Weight: Up to 4.4 lb (2 kg)
1
Loading documents
21
3
Unscannable area 3
The unscannable area depends on the
settings in the application you are using. This
figure shows the unscannable areas.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Copy All paper
sizes
0.12 in.
(3 mm)
0.12 in.
(3 mm)
Scan 0.04 in.
(1 mm)
0.04 in.
(1 mm)
1
3
24
22
4
How to copy 4
a Place the document face down on the
scanner glass.
(See Using the scanner glass
on page 20.)
b Press + or - until the number of copies
you want appears (up to 99).
1 Number of Copies
c Press Black Start or Color Start.
Stop copying 4
To stop copying, press Stop/Exit.
Copy options 4
You can change the following copy settings.
Press a or b to scroll through the copy
settings. When the setting you want is
highlighted, press OK.
(Basic User’s Guide)
For information about changing the following
copy settings, see page 23.
Paper Type
Paper Size
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
Quality
Enlarge/Reduce
Page Layout
2in1(ID)
Stack/Sort
Density
Remove Background
Set New Default
Factory Reset
Making copies 4
1
Making copies
23
4
Paper Type 4
If you are copying on special paper, set the
machine for the type of paper you are using to
get the best print quality.
a Load your document.
b Enter the number of copies you want.
c Press a or b to choose Paper Type.
Press OK.
d Press a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
e If you do not want to change any other
settings, press Black Start or
Color Start.
Paper Size 4
If you are copying on paper other than Letter
size, you will need to change the Paper Size
setting. You can copy only on Letter, Legal,
A4, A5, Executive or Photo
(4" 6")/(10 15 cm) paper.
a Load your document.
b Enter the number of copies you want.
c Press a or b to choose Paper Size.
Press OK.
d Press a or b to choose Letter, Legal,
A4, A5, EXE or 4"x6".
Press OK.
e If you do not want to change any other
settings, press Black Start or
Color Start.
24
5
Printing a document 5
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
For more information, see Software and
Network User’s Guide: Print.
a Install the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
d Choose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Color / Grayscale
Ink Save Mode
Scaling
2-sided / Booklet
e Click OK.
f Click Print (or OK depending on the
application you are using) to begin
printing.
How to print from a computer 5
25
6
6
Before scanning 6
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Configure the machine with a TCP/IP address if network scanning does not work.
For more information, see Software and Network User’s Guide: Configure Network Scanning
for Windows
®
.
How to scan to a computer 6
Chapter 6
26
Scanning a document as a PDF file using
ControlCenter4 (Windows
®
) 6
For more information, see Software and Network User’s Guide: Scan Using ControlCenter4
Advanced Mode (Windows
®
).
NOTE
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you access the applications you use most often. Using
ControlCenter4 eliminates the need to manually launch specific applications.
a Load your document. (See How to load documents on page 20.)
b (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/DCP-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
How to scan to a computer
27
6
d Make sure the machine you want to use is selected from the Model drop-down list.
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
1
2
4
5
3
Chapter 6
28
f Click OK.
g Click the Scan tab.
h Click File.
i Click Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
How to scan to a computer
29
6
How to change the machine’s SCAN mode
settings for PDF scanning using ControlCenter4
(Windows
®
) 6
You can change your machine’s SCAN mode settings.
a (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/DCP-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model drop-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
Chapter 6
30
e Choose the File tab. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
How to scan to a computer
31
6
How to scan a document as a PDF file using the
control panel (Windows
®
and Macintosh) 6
a Load your document. (See How to load documents on page 20.)
b Press (SCAN).
c Press a or b to choose Scan to File.
Press OK.
d If the machine is connected to a network, press a or b to select the PC Name.
Press OK.
Do one of the following:
If you want to use the default settings, go to step h.
If you want to change the default settings, go to step e.
e Press a or b to choose Set with Panel.
Press OK.
f Press a or b to choose On.
Press OK.
g Choose the settings for Scan Type, Resolution, File Type, Scan Size and
Remove Background as needed.
Press OK.
h Press Black Start or Color Start.
The machine starts the scanning process.
NOTE
The following scan modes are available:
• Scan to File
• Scan to E-mail
• Scan to Image
• Web Service
1
1
Windows
®
users only. (Windows Vista
®
SP2 or later, Windows
®
7 and Windows
®
8)
For more information, see Software and Network User’s Guide: Scan Using Web Services from the Brother Machine
(Windows Vista
®
SP2 or greater, Windows
®
7 and Windows
®
8).
32
A
Replacing the ink
cartridges
A
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.
The LCD will display which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
IMPORTANT
Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third-party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
a Open the ink cartridge cover (1).
If an ink cartridge has reached the end
of its life, the LCD displays
B&W Print Only or Cannot Print.
Routine maintenance A
1
Routine maintenance
33
A
b Press the lock release lever (1) as
shown to release the cartridge color
indicated on the LCD. Remove the
cartridge from the machine.
c Open the new ink cartridge bag for the
color indicated on the LCD, and then
take out the ink cartridge.
d Turn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.
IMPORTANT
• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.
• DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.
1
1
2
1
2
34
e Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
f Gently push the back of the ink cartridge
—marked PUSH— until it latches, and
then close the ink cartridge cover.
g The machine will automatically reset the
ink dot counter.
NOTE
• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it was a brand new one (for
example, Did You Change Black).
For each new cartridge you installed,
press + (Yes) to reset the ink dot counter
for that color. If the ink cartridge you
installed is not a brand new one, be sure
to press - (No).
• If the LCD displays No Ink Cartridge
or Cannot Detect after you install the
ink cartridge, check that the ink cartridge
is installed correctly. Remove the ink
cartridge and reinstall it slowly and firmly
until it latches.
IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• If you mix the colors by installing an ink
cartridge in the wrong position, the LCD
displays Wrong Ink Color. Check
which ink cartridges are not matched by
color to their ink cartridge positions and
move them to their correct positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
Routine maintenance
35
A
Cleaning and checking
the machine
A
Cleaning the scanner A
a Unplug the machine from the AC power
outlet.
b Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
NOTE
In addition to cleaning the scanner glass
with a non-flammable glass cleaner, run
your fingertip over the glass to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass again,
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
Cleaning the print head A
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank spots
where text should appear on your printed
pages. You can clean Black only; Yellow,
Cyan, and Magenta together; or all four
colors at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
a Press Menu.
b Press a or b to choose Ink.
Press OK.
c Press a or b to choose Cleaning.
Press OK.
d Press a or b to choose Black, Color or
All.
Press OK.
The machine cleans the print head.
When cleaning has finished, the
machine will go back to Ready mode.
2
1
3
36
NOTE
• If you clean the print head at least five
times and the print has not improved, try
installing a new Genuine Brother Brand
replacement ink cartridge for each
problem color. Try cleaning the print head
again up to five more times. If the print has
not improved, call Brother Customer
Service. (See Brother numbers
on page i.)
• You can also clean the print head from
your PC.
For more information, see Software and
Network User’s Guide: Clean the Print
Head (Windows
®
) or Clean the Print Head
(Macintosh).
Checking the print quality A
If faded or streaked colors and text appear on
your printouts, some of the print head nozzles
may be clogged. You can check this by
printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
a Press Menu.
b Press a or b to choose Ink.
Press OK.
c Press a or b to choose Test Print.
Press OK.
d Press a or b to choose
Print Quality.
Press OK.
e Press Color Start.
The machine begins printing the Print
Quality Check Sheet.
f Check the quality of the four color blocks
on the sheet.
g The LCD asks you if the print quality is
OK.
Do one of the following:
If all lines are clear and visible, press
+ (Yes) to finish the Print Quality
check and go to step k.
If lines are missing, as shown below,
press - to choose No.
h The LCD asks you if the print quality is
OK for black and then for the three
colors.
Press + (Yes) or - (No).
i The LCD asks you if you want to start
cleaning.
Press + (Yes).
The machine starts cleaning the print
head.
j After the cleaning procedure is finished,
press Color Start.
The machine prints the Print Quality
Check Sheet again. Return to step f to
repeat the procedure.
k Press Stop/Exit.
If you clean the print head at least five times
and the print has not improved, try installing a
new Genuine Brother Brand replacement ink
cartridge for each problem color. Try cleaning
the print head again up to five more times. If
the print has not improved, call Brother
Customer Service. (See Brother numbers
on page i.)
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
OK Poor
Routine maintenance
37
A
NOTE
Checking the print alignment A
You may need to adjust the print alignment
after transporting the machine if your printed
text becomes blurred or images become
faded.
a Press Menu.
b Press a or b to choose Ink.
Press OK.
c Press a or b to choose Test Print.
Press OK.
d Press a or b to choose Alignment.
Press OK.
e Press Black Start or Color Start.
The machine starts printing the
Alignment Check Sheet.
f For the (A) pattern, press d or c to
choose the number of the test print that
has the fewest visible vertical stripes
(1-9).
Press OK.
Repeat this step for the (B), (C), (D) and
(E) patterns.
In the example number 6 is the best
choice for (A), (B), (C), (D) and (E).
g Press Stop/Exit.
NOTE
i
When a print head
nozzle is clogged
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
i
When the print
alignment is not
adjusted properly,
text looks blurry
like this.
After the print
alignment is
adjusted properly,
text looks like this.
38
Setting the date and
time
A
If the machine’s power has been off, the
machine's date and time may not be current.
Reenter the date and time here.
a Press Menu.
b Press a or b to choose
Initial Setup.
Press OK.
c Press a or b to choose Date & Time.
Press OK.
d To enter the last two digits of the year,
press a, b, d or c to select a number and
press OK.
To save the year, press a, b , d or c to
select and press OK.
e Repeat for Month and Day.
f Press a or b to choose 12h Clock or
24h Clock, and then press OK.
g Enter the time, and then press OK.
h (12h Clock only)
Press a or b to choose AM or PM, and
then press OK.
i Press Stop/Exit.
OK
OK
39
B
B
Identifying your problem B
First, check the following:
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
LCD messages
(See Error and maintenance messages on page 40.)
If you did not solve the problem with the above checks, identify the problem and then go to the
suggested page.
Paper handling and Printing problems:
Printing Difficulties on page 53
Print Quality Difficulties on page 55
Paper Handling Difficulties on page 56
Copying problems:
Copying Difficulties on page 57
Scanning problems:
Scanning Difficulties on page 57
Software and Network problems:
Software Difficulties on page 58
Network Difficulties on page 58
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
40
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
displays the appropriate message. The most common error and maintenance messages are
shown in the table.
You can correct most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
Absorber NearFull The ink absorber box or flushing box
is nearly full.
The ink absorber box or flushing box
will need to be replaced soon. Call
Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced. (See
Brother numbers on page i.)
B&W Print Only
Replace Ink
One or more of the color ink
cartridges have reached the end of
their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Grayscale in the
Advanced tab of the printer
driver, you can use the machine
as a black & white printer.
2-sided printing is not available
when this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in black & white.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 32.)
NOTE
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper.
• (Windows
®
) If you select
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you select
Slow Drying Paper in the
Print Settings of the printer
driver.
Troubleshooting
41
B
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 32.)
An ink cartridge is not installed
correctly.
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
The ink cartridge must be replaced. Replace the ink cartridge with a new,
genuine Brother ink cartridge.
A used ink cartridge was reinstalled. Remove the used ink cartridge and
install a new one.
The new ink cartridge has an air
bubble.
Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.
Cannot Detect Ink If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink volume.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Cannot Print
Replace Ink
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 32.)
Cover is Open The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the USB cable (if used)
has been guided correctly through the
cable channel and out the back of the
machine.
The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
High Temperature The room temperature is too high. After cooling the room, allow the
machine to cool down to room
temperature. Try again when the
machine has cooled down.
Error Message Cause Action
42
Ink Absorber Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
The ink absorber box or flushing box
will need to be replaced. Call Brother
Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers on page i.)
Other reasons for cleaning are:
1 After a paper jam has been
cleared, the machine
automatically cleans itself.
2 The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3 The machine automatically cleans
itself after ink cartridges of the
same color have been replaced
12 times.
Ink low One or more of the ink cartridges are
near the end of their life.
Order a new ink cartridge. You can
continue printing until the LCD
displays Cannot Print. (See
Ordering accessories and supplies
on page ii and Replacing the ink
cartridges on page 32.)
Low Temperature The room temperature is too low. After warming the room, allow the
machine to warm up to room
temperature. Try again when the
machine has warmed up.
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 32.)
Error Message Cause Action
Troubleshooting
43
B
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper tray, and then
press Black Start or Color Start.
Remove and reload the paper,
then press Black Start or
Color Start. (See Loading paper
and other print media
on page 10.)
The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press Black Start or Color Start on
the control panel.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam on page 45.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 45.
If this error occurs often during
2-sided printing, the paper feed
rollers may be stained with ink. Clean
the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Out of Memory The machine's memory is full. If a copy operation is in process:
Press Stop/Exit and wait until the
other operations in process finish,
and then try again.
Press Black Start or Color Start
to choose Partial Print to
copy the pages scanned so far.
Error Message Cause Action
44
Paper Jam The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 45.
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 48.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes and then reconnect it.
Wrong Ink Color An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
correct positions.
Wrong Paper Size The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper
size you are using.
1 Check that the Paper Size you
choose matches the size of the
paper in the tray.
(See Paper Size on page 16.)
2 Make sure you loaded the paper
in a Portrait position, and set the
paper guides at the indicators for
your paper size. (See Loading
paper and other print media
on page 10.)
3 After you have checked the paper
size and the paper position, press
Black Start or Color Start.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
For more information, see Software
and Network User’s Guide: Change
the Paper Size (Windows
®
) or
Change the Paper Size (Macintosh).
Error Message Cause Action
Troubleshooting
45
B
Error animation B
Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.
Printer jam or paper jam B
Locate and remove the jammed paper by
following these steps:
a Unplug the machine from the AC power
outlet.
b Pull the paper tray (1) completely out of
the machine.
c Pull the two green levers inside the
machine to remove the jammed paper.
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
e Pull the jammed paper (1) out of the
machine.
1
1
46
f Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (1)
and (2).
IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the print head is in the right corner as
shown in the illustration (2), you cannot
move it. Re-connect the power cord. Hold
down Stop/Exit until the print head moves
to the center. Then unplug the machine
from the power source and take out the
paper.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
Hold the concave areas with the triangle
marks as shown in the illustration (3) to
move the print head.
• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.
1
2
1
3
2
Troubleshooting
47
B
g Make sure you look carefully inside the
machine (1) for any pieces of paper.
h Look inside the machine from a lower
angle and make sure there are no
pieces of paper remaining.
i Open the Jam Clear Cover (1) at the
back of the machine.
j Remove the jammed paper.
k Close the Jam Clear Cover.
Make sure the cover is closed correctly.
1
1
48
l Put the paper tray firmly back in the
machine.
m Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
n While holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
IMPORTANT
DO NOT use the paper support flap when
printing on Legal size paper.
o Re-connect the power cord.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 48.)
Additional paper jam clear operationsB
a Unplug the machine from the AC power
outlet.
b Pull the paper tray (1) completely out of
the machine.
33
1
2
1
Troubleshooting
49
B
c Pull the two green levers inside the
machine to remove the jammed paper.
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
e Load one sheet of thick Letter or A4
sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.
50
f If the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
g Pull the thick paper out of the machine.
h Open the Jam Clear Cover (1) at the
back of the machine.
i Load one sheet of thick Letter or A4
sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.
1
1
Troubleshooting
51
B
j If the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
k Pull the thick paper out of the machine.
l Close the Jam Clear Cover.
Make sure the cover is closed correctly.
m Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
1
2
3
1
52
n Put the paper tray firmly back in the
machine.
o Re-connect the power cord.
Troubleshooting
53
B
If you are having difficulty with your machine B
NOTE
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is displaying an error message.
(See Error and maintenance messages on page 40.)
Make sure that the machine is online.
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes. Right-click Brother DCP-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will display
Use Printer Online. Select this option to enable the printer.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother DCP-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers. Right-click Brother DCP-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is unchecked.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 32.)
54
No printout.
(continued)
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Delete old data as follows:
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers/Printers and Faxes.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 15.)
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows
®
)
Click Color Settings on the Advanced tab, and make sure you uncheck
Color Enhancement (True2Life).
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
uncheck Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
For more information, see Software and Network User’s Guide: Print without a
Border (Windows
®
) or Print without a Border (Macintosh).
True2Life™ is not working
correctly.
If the image data is not full color in your application (such as 256 color),
True2Life™ will not work. Use at least 24 bit color data with the True2Life™
feature.
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution.
For more information, see Software and Network User’s Guide: Change the Print
Quality (Windows
®
) or Change the Print Quality (Macintosh).
Printing Difficulties (continued)
Difficulty Suggestions
Troubleshooting
55
B
Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 36.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 16.)
For more information, see Software and Network User’s Guide: Change the Media
Type (Windows
®
) or Change the Media Type (Macintosh).
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Genuine
Brother Innobella™ ink cartridges stay usable for up to two years if kept in their
original packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother
supplies may affect the print quality, hardware performance, and machine
reliability.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 17.)
Check the room temperature. The recommended environment for your machine is
between 68 F to 91 F (20 C to 33 C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 35.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 17.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to
the machine, resulting in periodic, but less frequent, cleaning of the print head.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 35.)
Make sure you are using Genuine Brother Innobella™ Ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to
the machine, resulting in periodic, but less frequent, cleaning of the print head.
Characters and lines are blurred. Check the print alignment. (See Checking the print alignment on page 37.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 10.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top center of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 17.)
56
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 17.) Don't handle the paper until the ink is
dry.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 16.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 10.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
The machine prints dense lines on
the page.
(Windows
®
)
Select Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled.
(Windows
®
)
In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the LCD displays the Paper Jam message and you still have a problem, see
Error and maintenance messages on page 40.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Print Quality Difficulties (continued)
Difficulty Suggestions
Troubleshooting
57
B
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 10.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 45.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam on page 45. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 48.)
The paper jams when you use
2-sided print.
Use one of the jam prevention settings, 2-sided1 or 2-sided2.
For printing
For more information, see Software and Network User’s Guide: Prevent Smudged
Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows
®
)
or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of
the Paper (Macintosh).
If paper jams occur often during 2-sided printing, the paper feed rollers may be
stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Copying Difficulties
Difficulty Suggestions
Black marks or spots appear in
copies.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it. (See
Cleaning the scanner on page 35.)
Copies are blank. Make sure you are loading the document correctly. (See Loading documents
on page 20.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
You can also scan documents using the ICA Scanner Driver.
For more information, see Software and Network User’s Guide: Scan Using Apple
Image Capture (ICA Driver).
Paper Handling Difficulties (continued)
Difficulties Suggestions
58
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not displaying an error message on the LCD.
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list (See Advanced User’s Guide: Reports.) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems,
see Software and Network User’s Guide: Troubleshooting.
The network scanning feature does
not work.
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
(Windows
®
)
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or call the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in
Connection Type, and then click Browse. Reselect your network machine, and
press OK.
The Brother software cannot be
installed.
(Windows
®
)
If the Security Software warning appears on the PC screen during the installation,
change the Security Software settings to permit the Brother product setup
program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press Menu, choose Print Reports, and then press OK. Choose
WLAN Report.
For more information, see Software and Network User’s Guide: Print the WLAN
Report.
Troubleshooting
59
B
Machine Information B
Checking the serial number B
a Press Menu.
b Press a or b to choose Machine Info.
Press OK.
c Press a or b to choose Serial No.
Press OK.
Your machine’s serial number will
appear on the LCD.
d Press Stop/Exit.
Checking the firmware
version B
a Press Menu.
b Press a or b to choose Machine Info.
Press OK.
c Press a or b to choose Version.
Press OK.
Your machine’s firmware version will
appear on the LCD.
d Press Stop/Exit.
Reset functions B
The following reset functions are available:
1 Machine Reset
You can reset all the machine’s settings
that you have changed, such as the Date
and Time.
2 Network
You can reset the print server back to its
default factory settings. Network Reset
will affect the password and IP address
information.
3 All Settings
You can restore all settings to the factory
setting.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
How to reset the machine B
a Press Menu.
b Press a or b to choose
Initial Setup.
Press OK.
c Press a or b to choose Reset.
Press OK.
d Press a or b to choose the type of reset
(Machine Reset, Network or
All Settings) you want to use.
Press OK.
Press + to confirm.
e Press + to reboot the machine.
60
C
Using the Settings
tables
C
Press the Menu keys to choose the settings
and options you want to set as they are
displayed on the screen.
We have created step-by-step Settings tables
and Features tables so you can see all the
available choices for each setting and feature
at-a-glance. You can use these tables to
quickly set up your preferred settings in the
machine.
Memory Storage C
Even if there is a power failure, you will not
lose your menu settings because they are
stored permanently. Temporary settings will
be lost. You may have to reset the time and
date.
Settings and features tables C
Settings and features tables
61
C
Menu table C
The menu table will help you understand the menu selections and options in the machine's LCD
menu. The factory settings are shown in bold followed by an asterisk.
Menu ( ) C
Level1 Level2 Level3 Options Descriptions Page
Ink Test Print — Print Quality
Alignment
Lets you check the print
quality or alignment.
36
37
Cleaning — Black
Color
All
Lets you clean the print
head.
35
Ink Volume — — Lets you check the
available ink volume.
See .
General Setup Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
16
Paper Size — Letter*
Legal
A4
A5
EXE
4"x6"
Sets the size of paper in
the paper tray.
16
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
62
General Setup
(Continued)
LCD Settings Backlight Light*
Med
Dark
You can adjust the
brightness of the LCD
backlight.
See .
Dim Timer Off
10Secs
20Secs
30Secs*
You can set how long the
LCD backlight stays on
after the last key press.
Sleep Mode — 1Min
2Mins
3Mins
5Mins*
10Mins
30Mins
60Mins
You can choose how long
the machine must be idle
before it enters Sleep
Mode.
Auto Power Off
— Off* / 1h / 2h /
4h / 8h
Set the number of hours
you want the machine to
remain in Sleep Mode
before turning itself off.
When set to Off, the
machine will not power off
automatically.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
63
C
Level1 Level2 Level3 Level4 Options Descriptions Page
Network WLAN TCP/IP BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the
BOOT method
that best suits
your needs.
See .
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet
mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Gateway
address.
Node Name
BRWXXXXXXXXXXXX
Enter the Node
name.
WINS Config Auto*
Static
Chooses the
WINS
configuration
mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary WINS
server.
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary DNS
server.
APIPA On*
Off
Automatically
allocates the IP
address from the
link-local address
range.
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
64
Network
(Continued)
WLAN
(Continued)
WLAN Assistant
— — You can
configure your
wireless network
settings using the
Brother
CD-ROM.
See .
Setup Wizard
— — You can manually
configure your
print server for a
wireless network.
WPS/AOSS — — You can easily
configure your
wireless network
settings using the
one-button push
method.
WPS w/PIN Code
— — You can easily
configure your
wireless network
settings using
WPS with a PIN.
WLAN Status Status — You can see the
current wireless
network status.
Signal — You can see the
current wireless
network signal
strength.
SSID — You can see the
current SSID.
Comm. Mode — You can see the
current
Communication
Mode.
MAC Address — — You can see your
machine’s MAC
address.
Web Connect
Settings
Proxy
Settings
Proxy
Connection
On
Off*
You can change
the Web
connection
settings.
See .
Address —
Port —
User Name —
Password —
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
65
C
Menu ( ) (continued) C
Network
(Continued)
WLAN Enable ——On
Off*
Lets you use the
wireless network
connection.
See .
Network Reset
———Restores all
network settings
to the factory
settings.
Level1 Level2 Level3 Options Descriptions Page
Print Reports User Settings — — Prints these lists and
reports.
See .
Network Config
——
WLAN Report ——
Machine Info. Serial No. — — Lets you check the serial
number of your machine.
59
Version — — Lets you check the
firmware version of your
machine.
Initial Setup Date & Time — — Sets the date and time in
your machine.
38
Reset Machine Reset Yes
No
Resets all the machine’s
settings that you have
changed, such as the
Date and Time.
59
Network Yes
No
Resets the print server
back to its factory default
settings, such as the
password and IP address
information.
All Settings Yes
No
Resets all the machine’s
settings back to the
factory settings.
Local Language
(USA only)
— English*
Spanish
Allows you to change the
LCD language for your
country.
See .
Local Language
(Canada only)
— English*
French
Allows you to change the
LCD language for your
country.
See Advanced User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
66
SCAN ( ) C
Level1 Level2 Level3 Options Descriptions Page
Scan to File
Set with Panel
—
Off
(Set with PC)
*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set with Panel.
Scan Type — Color*
Black and White
You can choose the scan
type for your document.
Resolution — 100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Color option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type
setting)
TIFF
PDF*
You can choose the file
format for your document.
Scan Size — Letter*
A4
A5
EXE
4"x6"
Business Card
You can choose the scan
size for your document.
Remove
Background
— Off*
Low
Medium
High
Changes the amount of
background color that is
removed.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
67
C
Scan to E-mail Set with Panel
—
Off
(Set with PC)
*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set with Panel.
Scan Type — Color*
Black and White
You can choose the scan
type for your document.
Resolution — 100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Color option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type
setting)
TIFF
PDF*
You can choose the file
format for your document.
Scan Size — Letter*
A4
A5
EXE
4"x6"
Business Card
You can choose the scan
size for your document.
Remove
Background
— Off*
Low
Medium
High
Changes the amount of
background color that is
removed.
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
68
Scan to Image
Set with Panel
—
Off
(Set with PC)
*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set with Panel.
Scan Type — Color*
Black and White
You can choose the scan
type for your document.
Resolution — 100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Color option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type
setting)
TIFF
PDF*
You can choose the file
format for your document.
Scan Size — Letter*
A4
A5
EXE
4"x6"
Business Card
You can choose the scan
size for your document.
Remove
Background
— Off*
Low
Medium
High
Changes the amount of
background color that is
removed.
Web Service
(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s
Network
Explorer.)
Scan — — You can scan data by
using the Web Services
protocol.
Scan for E-mail
——
Scan for Fax ——
Scan for Print
——
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
69
C
COPY (Default screen) C
Level1 Level2 Level3 Options Descriptions Page
Quality ——Normal*
Best
Choose the Copy
resolution for the next
copy.
See .
Paper Type ——Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Choose the paper type
that matches the paper in
the tray.
23
Paper Size ——Letter*
Legal
A4
A5
EXE
4"x6"
Choose the paper size
that matches the paper in
the tray.
23
Enlarge/Reduce
100%* ———
See .
Enlarge — 198% 4"x6"iA4
186% 4"x6"
i
LTR
104% EXEiLTR
You can choose the
enlargement ratio for the
next copy.
Reduce — 97% LTRiA4
93% A4iLTR
85% LTRiEXE
83%
78%
46% LTRi4"x6"
You can choose the
reduction ratio for the next
copy.
Fit to Page — — Your machine will adjust
the size of the next copy
to the paper size you set.
Custom(25-400%)
— — You can enter an
enlargement or reduction
ratio.
Density ——
Adjusts the density of
copies.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
70
Stack/Sort ——Stack*
Sort
You can choose to stack
or sort multiple copies.
See .
Page Layout ——Off(1in1)*
2in1(P)
2in1(L)
2in1(ID)
4in1(P)
4in1(L)
Poster (2x1)
Poster (2x2)
Poster (3x3)
You can make N in 1, 2 in
1 ID, or Poster copies.
Advanced
Settings
——Off*
Remove
Background
(Options)
Low
Medium*
High
Change the amount of
background color that is
removed.
Set New Default
— — — You can save your copy
settings.
Factory Reset — — — You can restore all the
settings back to the
factory settings.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
71
C
WEB ( ) C
Level1 Level2 Level3 Options Descriptions Page
Apps — — — Lets you connect the
Brother machine to an
Internet service.
Web services may have
been added and/or service
names may have been
changed by the provider
since this document was
published.
See .
SKYDRIVE
®
———
BOX — — —
GOOGLE
DRIVE™
———
EVERNOTE
®
———
DROPBOX — — —
FACEBOOK — — —
PICASA WEB
ALBUMS™
———
FLICKR
®
———
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
72
Entering Text C
You may need to enter text into the machine, when you set the date and time.
Entering numbers and letters C
Press a, b, d or c to select the number or letter you want, and press the OK button on the
machine’s control panel. Repeat for each character until the number or name is complete. Then
press a, b, d or c to select on the LCD, and then press the OK button on the control panel
once again.
Inserting spaces C
To enter a space in a Name, use a, b, d or c to highlight , and then press OK.
NOTE
The characters that are available may differ depending on your country.
Inserting symbols C
Press a, b, d or c to select , and press OK to cycle between upper case, lower case and
special characters. Press a, b, d or c to select the symbol you want to choose, and press OK.
If you want to return to the numbers and letters display, press a, b, d or c to select , and press
OK.
Making corrections C
If you entered an incorrect number or letter and want to change it, press a, b, d or c to select
or .
Press OK several times to move the cursor under the incorrect character. Then press a, b, d or c
to select , and press OK. Re-enter the correct letter.
A
K
U
10
B
L
V
2
C
M
W
3
D
N
X
4
EFGHI J
O
Y
5
P
Z
6
Q
7
R
8
S
9
T
010310
OK
OK
OK
OK
73
D
D
General D
NOTE
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/
.
1
Measured diagonally.
2
Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.
3
When resolution: standard / document: ISO/IEC 24712 printed pattern.
4
Measured according to IEC 62301 Edition 2.0.
5
Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.
Specifications D
Printer Type Inkjet
Print Head Black:
Color:
Piezo with 210 nozzles 1
Piezo with 70 nozzles 3
Memory Capacity 64 MB
LCD (Liquid Crystal
Display)
1.8 in. (44.9 mm) TFT Color LCD
1
Power Source AC 100 to 120 V 50/60 Hz
Power Consumption
2
Copying Mode:
Approx. 16 W
3
Ready Mode:
Approx. 2.5 W
4
Sleep Mode:
Approx. 0.7 W
4
Off:
Approx. 0.2 W
45
74
1
Noise depends on printing conditions.
Dimension
Weight 15.4 lb (7.0 kg)
Noise Level
(Sound Pressure) Operating:
50 dB(A) (Maximum)
1
Temperature Operating:
Best Print Quality:
50 to 95 F (10 to 35 C)
68 to 91 F (20 to 33 C)
Humidity Operating:
Best Print Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
Document Size Width: Max. 8.5 in. (215.9 mm)
Length: Max. 11.7 in. (297 mm)
6.3 in.
(161 mm)
16.1 in.
(410 mm)
14.7 in.
(374 mm)
18.5 in.
(471 mm)
Specifications
75
D
Print media D
1
For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2
Use only transparency paper recommended for inkjet printing.
3
See Paper type and size for each operation on page 19.
Paper Input
Paper Tray D
Paper Type:
Plain Paper, Inkjet Paper (coated paper),
Glossy Paper
1
and Transparency
12
Paper Size
3
:
Letter, Legal, Executive, A4, A5, A6, Envelopes (Com-10, DL, C5,
Monarch), Photo (4" 6")/(10 15 cm), Photo 2L
(5" 7")/(13 18 cm) and Index Card (5" 8")/(127 203 mm)
Width: 3.86 in. - 8.5 in. (98 mm - 215.9 mm)
Length: 5.8 in. - 14 in. (148 mm - 355.6 mm)
For more details, see Paper weight, thickness and capacity
on page 19.
Maximum paper tray capacity:
Up to 100 sheets of 20 lb (80 g/m
2
) plain paper
Paper Output
Up to 50 sheets of 20 lb (80 g/m
2
) plain paper (face up print delivery to the
output paper tray)
1
76
Copy D
1
When copying on Letter size paper.
Scanner D
1
Windows
®
XP in this User’s Guide includes Windows
®
XP Home Edition, Windows
®
XP Professional, and Windows
®
XP Professional x64 Edition.
2
Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows
®
XP, Windows Vista
®
, Windows
®
7 and
Windows
®
8 (resolution up to 19200 19200 dpi can be selected by using the Brother scanner utility).
Color/Black Yes/Yes
Copy Width
8.26 in. (210 mm)
1
Multiple Copies Stacks/Sorts up to 99 pages
Enlarge/Reduce 25% to 400% (in increments of 1%)
Resolution Prints up to 1200 2400 dpi
Color/Black Yes/Yes
TWAIN Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)
WIA Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)
Color Depth 30 bit color Processing (Input)
24 bit color Processing (Output) / 256 levels per color
Gray Scale 10 bit color Processing (Input)
8 bit color Processing (Output) / 256 levels per color
Resolution
Up to 19200 19200 dpi (interpolated)
2
Up to 1200 2400 dpi (optical)
Scanning Width and Length Width: Up to 8.42 in. (213.9 mm)
Length: Up to 11.61 in. (295 mm)
Specifications
77
D
Printer D
1
When the Borderless feature is set to On.
2
See Paper type and size for each operation on page 19.
3
When printing on Letter size paper.
4
For detailed specifications visit http://www.brother.com/.
Interfaces D
1
Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
Resolution Up to 1200 6000 dpi
Printing Width
3
8.26 in. [8.5 in. (borderless)
1
]
Borderless
2
Letter, A4, A6, Photo (4" 6")/(10 15 cm), Index Card
(5" 8")/(127 203 mm), Photo 2L
(5" 7")/(13 18 cm)
Print Speed
4
USB
12
Use a USB 2.0 interface cable that is no longer than 6 feet (2 m).
Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
78
Network D
NOTE
For more information about the Network specifications, see Software and Network User’s
Guide.
You can connect your machine to a network for Network Printing and Network Scanning
1
. Also
included is Brother BRAdmin Light
2
Network Management software.
1
See Computer requirements on page 79.
2
(Windows
®
) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/
.
(Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/
.
Wireless Network
Security
SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)
Wireless Setup
Support Utility
AOSS™ Yes
WPS Yes
Specifications
79
D
Computer requirements D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
PC Interface
Hard Disk Space to
install
Computer Platform & Operating
System Version
USB
2
Wireless
802.11b/g/n
Processor For Drivers
For
Applications
(including
Drivers)
Windows
®
Operating
System
Windows
®
XP
Home
1
Windows
®
XP
Professional
1
Printing
Scanning
32bit (x86)
or 64bit
(x64)
processor
150 MB 1 GB
Windows Vista
®1
500 MB 1.3 GB
Windows
®
7
1
Windows
®
8
1
650 MB
Windows Server
®
2003
Windows Server
®
2003 R2
Windows Server
®
2008
N/A Printing 50 MB N/A
Windows Server
®
2008 R2
Windows Server
®
2012
64bit (x64)
processor
Macintosh
Operating
System
Mac OS X v10.6.8
OS X v10.7.x
OS X v10.8.x
Printing
Scanning
Intel
®
Processor
80 MB 550 MB
Conditions:
1
For WIA, 1200 1200 resolution. Brother Scanner
Utility enables to enhance up to
19200 19200 dpi.
2
Third party USB ports are not supported.
For the latest driver updates, visit us at
(in USA) http://www.brother.com/
(in Canada) http://www.brother.ca/
All trademarks, brand and product names are the
property of their respective companies.
80
Consumable items D
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
Starter ink cartridges are in the box. The first time you install the ink
cartridges the machine will use extra ink to fill the ink delivery tubes.
This is a one-time process that enables high quality printing.
Afterward, replacement ink cartridges will print the specified
number of pages. Starter cartridge yield is approximately 80% of the
yield of the LC101 replacement cartridges.
Replacement
Consumables
<Standard Yield Black> LC101BK
<Standard Yield Yellow> LC101Y
<Standard Yield Cyan> LC101C
<Standard Yield Magenta> LC101M
Black, Yellow, Cyan and Magenta - Approximately 300 pages
1
<High Yield Black> LC103BK
<High Yield Yellow> LC103Y
<High Yield Cyan> LC103C
<High Yield Magenta> LC103M
Black, Yellow, Cyan and Magenta - Approximately 600 pages
1
1
Approximate cartridge yield is declared in accordance with ISO/IEC 24711
For more information about the replacement consumables, visit us
at http://www.brother.com/pageyield/
.
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
Index
81
E
E
A
Accessories and supplies .......................... ii
Apple Macintosh
See Software and Network User’s Guide.
B
Brother
accessories and supplies
........................ ii
Brother numbers
......................................i
CreativeCenter
........................................4
Customer Service
.................................... i
FAQs (frequently asked questions)
......... i
Notice-Disclaimer
................................... iv
product support
........................................ i
service centers
........................................ ii
Solutions Center
...................................... i
C
Cleaning
print head
..............................................35
scanner
.................................................35
Consumable items
...................................80
Control panel overview
..............................6
ControlCenter
See Software and Network User’s Guide.
Copy
paper size
.............................................23
paper type
.............................................23
using scanner glass
..............................20
D
Document
loading
..................................................20
E
Envelopes ......................................... 13, 19
Error messages on LCD
..........................40
Absorber NearFull
.................................40
B&W Print Only
.....................................40
Cannot Detect
.......................................41
Cannot Print
..........................................41
Cover is Open
.......................................41
Data Remaining
................................... 41
Ink Absorber Full
.................................. 42
Ink low
.................................................. 42
No Ink Cartridge
................................... 42
No Paper Fed
....................................... 43
Out of Memory
..................................... 43
Paper Jam
............................................ 44
Unable to Clean
................................... 44
Unable to Init.
....................................... 44
Unable to Print
..................................... 44
Unable to Scan
..................................... 44
Wrong Paper Size
................................ 44
G
Gray scale ............................................... 76
H
Help
LCD messages
..................................... 60
Menu Table
.......................................... 61
I
Ink cartridges
ink dot counter
...................................... 32
replacing
............................................... 32
Innobella™
.............................................. 80
J
Jams
paper
.................................................... 45
L
LCD (Liquid Crystal Display) ..................... 6
M
Macintosh
See Software and Network User’s Guide.
Maintenance, routine
replacing ink cartridges
........................ 32
82
N
Network
Printing
See Software and Network User’s Guide.
Scanning
See Software and Network User’s Guide.
P
Paper ................................................ 17, 75
capacity
.................................................19
loading
........................................... 10, 13
loading envelopes
.................................13
printable area
........................................15
size
........................................................16
type
................................................ 16, 19
Print
difficulties
..............................................53
printable area
........................................15
resolution
..............................................77
specifications
........................................77
Printing
See Software and Network User’s Guide.
R
Resolution
copy
......................................................76
print
.......................................................77
scan
......................................................76
S
Scanning
See Software and Network User’s Guide.
Serial Number
how to find............... See inside front cover
Step-by-step Settings Tables
...................60
T
Text, entering .......................................... 72
Transparencies
............................17, 19, 75
Troubleshooting
error messages on LCD
....................... 40
if you are having difficulty
copying
.............................................. 57
Network
............................................. 58
paper handling
.................................. 56
print quality
........................................ 55
printing
.............................................. 53
scanning
............................................ 57
software
............................................. 58
maintenance messages on LCD
.......... 40
paper jam
............................................. 45
U
Unscannable area ................................... 21
W
Warranties are in the box
Notice-Disclaimer
...................................iv
Web Services (Scan)
............................... 68
Windows
®
See Software and Network User’s Guide.
Wireless Network
See Quick Setup Guide and Software and
Network User’s Guide.
World Wide Web
.........................................i
www.brotherearth.com
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
This machine is approved for use in the country of purchase only. Local Brother companies or their
dealers will only support machines purchased in their own countries.
