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Troubleshooting
If you think there is a problem with the camera, rst check the following. If
the issue persists, contact a Customer Support Help Desk.
Power
Nothing happens when the power button is pressed.
z Dirty battery terminals reduce battery performance. Try cleaning the
terminals with a cotton swab and reinserting the battery pack a few
times.
The battery pack runs out of power quickly.
z Battery performance decreases at low temperatures. Try warming the
battery pack a little by putting it in your pocket, for example, ensuring
that the terminals do not touch any metal objects.
z Dirty battery terminals reduce battery performance. Try cleaning the
terminals with a cotton swab and reinserting the battery pack a few
times.
z If these measures do not help and the battery pack still runs out of
power soon after charging, it has reached the end of its useful life.
Purchase a new battery pack.
The battery pack is swollen.
z Battery swelling is normal and does not pose any safety concerns.
However, if battery swelling prevents the battery pack from tting in the
camera, contact a Customer Support Help Desk.
Shooting
Cannot shoot.
z During playback, press the shutter button halfway.
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