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Instruments and controls 109
Stolen vehicle assistance
If the vehicle is stolen, report the theft
to the authorities and request OnStar
stolen vehicle assistance. Use any
phone to call an advisor. Find the
respective OnStar phone number on
our country-specific website.
OnStar can provide support in
locating and recovering the vehicle.
Theft alert
When the anti-theft alarm system is
triggered, a notification is sent to
OnStar. You are then informed about
this event by text message or email.
Restart prevention
By sending remote signals, OnStar
can prevent the vehicle from
restarting once it has been turned off.
On-demand diagnostics
At any time e.g. if the vehicle displays
a vehicle message, press Z to
contact an advisor and ask to
complete a real-time diagnostic check
to directly determine the issue.
Depending on the results, the advisor
will provide further support.
Diagnostic report
The vehicle automatically transmits
diagnostic data to OnStar which
sends a monthly email report to you
and your preferred workshop.
Note
The workshop notification function
can be disabled in your account.
The report contains the status of key
operating systems of the vehicle like
engine, transmission, airbags, ABS,
and other major systems. It also
provides information on possible
maintenance items and tyre pressure
(only with tyre pressure monitoring
system).
To look at the information in greater
detail, select the link within the email
and log in to your account.
OnStar settings
OnStar PIN
To have full access to all OnStar
services, a four-digit PIN is required.
The PIN has to be personalised when
first talking to an advisor.
To change the PIN, press Z to call an
advisor.
Account data
An OnStar subscriber has an account
where all the data is stored. To
request a change of the account
information, press Z and talk to an
advisor or log in to your account.
If the OnStar service is used on
another vehicle, press Z and request
that the account be transferred to the
new vehicle.
Note
In any case, if the vehicle is disposed
of, sold or otherwise transferred,
immediately inform OnStar about
the changes and terminate the
OnStar service on this vehicle.
Vehicle location
The vehicle location is transmitted to
OnStar when service is requested or
triggered. A message on the Info-
Display informs about this
transmission.
To activate or deactivate the
transmission of the vehicle location,
press and hold j until an audio
message is heard.
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