User Manual Samsung WA11M8700GW/SA 11kg Activ DualWash™ Top Load Washer

• Owner's manual - (English)

Table of contents

• Installation
• Before you start
• Operations
• Maintenance
• Troubleshooting
• Specifications

Installation

What’s included

Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer center or the retailer.

1. Drain hose
2. Hose guide*
3. Door
4. Built-in sink
5. Water Jet
6. Magic filter
7. Tub
8. Levelling feet
9. Water hose (Hot)
10. Water hose (Cold)
11. Control panel
12. Detergent drawer
13. Power cord

NOTE

• Availability of parts with an asterisk (*) depends on your model.
• Door: Make sure to keep the door closed while the washing machine is operating.
• Lint filter: This collects lint that builds up from the laundry being washed.
• Levelling feet: Adjust the feet to level the washing machine on a flat floor.

Before you start

Prewash (Water Jet & Built-in sink)

Water Jet and Built-in sink help you hand-wash before the washing machine starts operation. Water Jet is available only when the door is open and the water level set to less than High. For prewashing, use the Built-in sink that is designed for hand-washing.

CAUTION

• Do not excessively use Water Jet. Excessive use of Water Jet increases water consumption.
• Gently run water into the tub. Otherwise, water may overflow.

1. Press the release lever on the middle of the door. Put laundry in the Built-in sink.
   
2. Press Water Jet to supply water to the Built-in sink, and then hand-wash.
   
3. When done, you can either reuse the water for the main cycle or simply drain.
   
   • To reuse the water, gently lift up the Built-in sink to drain water into the tub.
   • To drain the water, press Activ Dual Wash, and then select Drain.

NOTE

• If you want to hand-wash while the washing machine is operating, press START/PAUSE to stop operation, and then follow steps 1-3 above.
• If you open both the door and the Builtin sink, manually lower the Built-in sink.

Detergent guidelines

The washing machine provides a two-compartment dispenser for detergent and fabric softener. The bleach compartment is located on the left side of the tub.

• Softener compartment (A): Add a recommended amount of fabric softener into the softener compartment.
  
• Liquid detergent compartment (B): Apply a recommended amount of liquid detergent into the compartment. To use powdered detergent, remove the liquid detergent compartment. The washing machine does not dispense the powdered detergent from the liquid detergent compartment.
• Bleach compartment (C): Add nonchlorine bleach as instructed by the manufacturer.
  

NOTE

• Do not pour color-safe bleach into the bleach compartment.
• Use the softener compartment only for liquid fabric softeners.

To apply detergents

1. Open the door.
2. Locate the detergent drawer, and slide it open.
3. Apply liquid detergent into the liquid detergent compartment.
   
   NOTE For powder detergent, remove the liquid detergent compartment.
   
4. Add a recommended amount of fabric softener into the softener compartment.
5. Add a recommended amount of non-chlorine bleach into the bleach compartment.

NOTE

• Do not exceed the max line when applying the cleaning agents.
• To ensure maximum cleaning results, it is recommended that powdered detergent should be thoroughly dissolved in a small amount of water before adding to the machine.

CAUTION Do not pour undiluted liquid chlorine bleach directly onto the load or into the tub. This may cause fabric damage.

NOTE

• It is normal for a small amount of water to remain in the detergent compartments at the end of the cycle.
• When adding color-safe bleach, it is recommended to use liquid detergent.
• Do not use liquid fabric softener that is too sticky as it may not mix with the water sufficiently.

Smart Check

To enable this function, you must first download the Samsung Smart Washer app at the Play Store or the Apple Store, and install it on a mobile device featuring a camera function.

The Smart Check function has been optimized for Galaxy & iPhone series (applicable models only).

1. Press and hold Rinse Times + Spin Speed simultaneously for 3 seconds to enter the Smart Check mode.
2. The washing machine starts the selfdiagnosis procedure and displays an information code if a problem is detected.
3. Run the Samsung Smart Washer app on your mobile device, and tap Smart Check.
4. Put the mobile device close to the washing machine’s display so that the mobile device and the washing machine face each other. Then, the information code will be recognized automatically by the app.
5. When the information code is recognized correctly, the app provides detailed information about the problem with applicable solutions.

NOTE

• The function name, Smart Check, may differ depending on the language.
• If there is strong reflected light on the washing machine display, the app may fail to recognize the information code.
• If the app fails to recognize the Smart Check code consecutively, enter the information code manually onto the app screen.

Laundry guidelines

Checkpoints

• Check for stains or dirt. Apply a little detergent to a white towel. Rub the white towel and the dirty clothes together to transfer the dirt or color to the white towel.
• Before washing, pre-treat the sleeves, collars, dress hems, and pockets by brushing with detergent.
• Wrinkle-processed clothes made of wool must be specially treated by tightening them with threads before washing. Remove the threads after washing and drying is complete.

CAUTION

• Do not place or keep blankets in the tub.
• Do not put candles or a heat source in or on the washing machine.
• Do not wash these clothes:
  • Neckties, brassieres, jackets, suits, and coats can be easily deformed by shrinking or discoloring on the surface. These clothes are mostly made of rayon, polynosic, cuff, and/or blended fabric.
  • Wrinkle-processed, embossed, or resin processed clothes easily deform merely by soaking in water.
  • Clothes that are easily discolored made from cotton, wool, wrinkled silk, leather wear and accessories, and leather ornamented clothes and accessories.
  • Waterproof sheets, mattresses, or wool quilts, rain covers, fishing jackets and trousers, skiwear, sleeping bags, diaper covers, sweat suits, vehicle covers for automobiles, bicycles, and motorcycles, bath rugs, and other waterproof items.

STEP 1 Sort

Sort the laundry according to these criteria:

• Care label: sort the laundry into cottons, mixed fibers, synthetics, silks, wools, and rayon.
• Color: Separate whites from colors.
• Size: Mixing different sized items together in the tub improves washing performance.
• Sensitivity: Wash delicate items separately. For pure new woolen items, curtains, and silk items, check the labels on the items.

STEP 2 Empty pockets

Empty all the pockets of your laundry items, and remove dirt and/or soils from them.

• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items such as well as the tub.
• Turn clothing with buttons and embroideries inside out
• If pants or jacket zippers are open while washing, the tub may be damaged.
• Zippers should be closed and fixed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash.

STEP 3 Use a laundry net or wash certain items separately

• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items.
• Cashmilon, large volume items, and lightweight clothes (lace-decorated clothes, lingerie, nylon stocking, and synthetic fabrics) may float on water during washing an cause problems to the washer. Use the laundry net or wash them separately.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washer and result in injury.

To input a blanket
Fold the blanket as shown, and then put it on the plastic area (A) of the tub before inserting into the tub

STEP 4 Prewash (if necessary)

• To remove stains and dirt on collars, sleeves, hems, and pockets, apply detergent lightly and brush off.
• Use powder or liquid detergents. Do not use soap, as this may remain on the tub after washing.
• Prewash white socks, sleeves, and collars with a little detergent and a brush.

STEP 5 Determine the load capacity

• Make sure the laundry does not exceed the plastic area of the tub. Otherwise, it may cause the washing machine to not wash properly or cause damage to the machine or the laundry itself, or a water leak.

NOTE When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced. For bedding or bedding covers, the recommended load capacity is 3.5 kg or less.

STEP 6 Apply a proper detergent type

• The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Always use “low suds” HE laundry detergent which is designed for automatic washers.

NOTE

• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact your local water authority.
• Do not use detergent that tends to harden or solidify. This detergent may remain after the rinse cycle, blocking the drain outlet.

Operations

Control panel

Simple steps to start

1. Press POWER to turn on the washing machine.
2. Select a cycle in the cycle panel.
3. Change the cycle settings (water level, wash time, rinse count, and/or spinning speed) as necessary.
4. To add an option such as Delay End and Soak, press the corresponding button.
5. Press and hold START/PAUSE.

To change the cycle during operation

1. Press START/PAUSE to stop operation.
2. Select a different cycle, and repeat steps 2-3 above if necessary.
3. Press and hold START/PAUSE again to start the new cycle.

Auto cycles

Special features

Child Lock

Child Lock is designed to prevent accidents by children or infants, such as drowning.

1. Press Power.
2. To activate the Child Lock, hold down Wash Time and Rinse Times simultaneously for 3 seconds. The indicator blinks.
3. To deactivate the Child Lock, hold down Wash Time and Rinse Times simultaneously for 3 seconds. The indicator turns off. If the tub has contained water, simply restart the machine and hold down two buttons simultaneously for 3 seconds to deactivate the Child Lock.

With the Child Lock enabled

• You can still manipulate on the control panel while the door is closed. If you open the door, an information code (CL, dC) appears with an alarm. Then, the machine starts forced draining after 30 seconds in order to prevent infant or child accidents such as drowning.
• Only when water supply is complete, the Child Lock becomes active.
• If the door leaves open for 30 seconds with the tub containing water, the machine drains ^ the water with the “CL” code, which you cannot stop.
• To add detergent or more laundry in the tub, or to change the cycle settings, you must first deactivate the Child Lock.

WARNING If you open the door with the Child Lock enabled, the machine starts forced draining to prevent accidents such as drowning.

NOTE The Child Lock remains active after you power off the machine. You cannot deactivate the Child Lock as long as the “CL” code appears on the display. But, you can deactivate when the dC code appears by holding down two buttons simultaneously.

Delay End

You can set the washing machine to finish a cycle later. The hour displayed indicates the time the wash will finish.

1. Select a cycle. Then, change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press and hold START/PAUSE. The lamp indicator next to the Delay End button turns on, and the timer starts.
4. To cancel Delay End, restart the washing machine by pressing POWER.

Real-life case

You want to finish a two-hour cycle 3 hours from now. To do this, add the Delay End option to the current cycle with a 3-hour setting, and then press and hold START/PAUSE at 2:00 p.m. The washing machine starts operating at 3:00 p.m. and ends at 5:00 p.m. Provided below is the timeline for this example.

Soak

Use Soak if the laundry is heavily contaminated or stained. Soak improves the wash performance by adding a soak cycle.

• Soak adds 20 minutes to the cycle time.
• When Soak is complete, the wash cycle starts without draining water.

Sound

To turn the sound on or off, press and hold Temp. for 3 seconds.

• You can turn the sound on or off for all cycles.
• When the sound is off, ^ turns on.

Maintenance

Cleaning

Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle.

Exterior

• Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
• Clean the control panel with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panels.

Tub Clean

Regularly run this cycle to clean the tub and to remove bacteria from it.

1. Makes sure the tub is completely empty.
2. Press POWER to turn on the washing machine.
3. Press TUB CLEAN. You can also use Delay End with Tub Clean.
4. Press and hold START/PAUSE.

CAUTION Only run Tub Clean when the tub is completely empty. This may cause damage to the laundry or a problem with the washing machine.

Tub Clean reminder

• The indicator reminds you of cleaning the tub when necessary. If you happen to see the indicator blinking after washing is complete, remove the laundry and run the Tub Clean cycle.
• You can ignore this reminder and continue to run cycles normally because this is not a system failure. However, the reminder remains active for 6 consecutive cycles immediately after each cycle is complete.
• The reminder is activated once every 1-3 months, depending on the cycle count.
• To keep the tub clean, it is recommended to run Tub Clean on a regular basis.

Built-in sink

1. Open the door, and use a cloth or sponge to clean the Built-in sink.
2. Press Water Jet to supply water to the board. Use this water to rinse the board.

Magic filter

1. Press down the upper area of the filter case to remove.
   
2. Unlock the cover, and clean the filter with running water and a brush.
   
3. When cleaning is complete, close the cover and reinsert the filter case to the original position. You will hear a clicking sound when the filter case fits in.
   

Pump filter (applicable models only)

1. Put a floor-cloth or towel under the Pump filter. Turn the filter knob anticlockwise to remove.
   
2. Clean the filter with running water and a soft brush.
   
3. Reinsert the filter, and turn clockwise until it locks into position.
   

Mesh filter

1. Use pliers to pull out the mesh filter from inside the water inlet as shown.
   
2. Use a soft brush to clean the mesh filter with running water.
   
3. Reinsert the filter. Make sure it is tightened against water leaks.
   

Detergent drawer

1. Fully pull out the detergent drawer.
   
2. To remove, pull the detergent drawer while pushing the ends of each side.
   
3. Remove the inserts from the compartments. Rinse the inserts and the drawer in warm water and clean with a soft brush.
   
4. Clean the drawer opening thoroughly with a small, non-metallic brush.
   
5. Return the insert to the proper compartments. Replace the drawer by placing the drawer rail (A) on the compartment rail (B) while tilting the drawer downward.
   
6. Fully push the drawer back to close.
   

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

If a problem persists, contact a local Samsung service center.

Information codes

If the washing machine fails to operate, you may see an information code on the display. Check the table below and try the suggestions.

Specifications