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Troubleshooting
Problems Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the ON position.
• Make sure the battery is fully charged.
• Replace the batteries (2 AAA) in the remote control.
• Make sure the remote control is within range (16 ft/5 m)
of RoboVac.
• If you still have trouble, turn o the main power switch
and then turn it back on.
The remote control
does not work.
• Replace the batteries in the remote control.
• Make sure RoboVac is turned on and fully charged.
RoboVac stops
working suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn o the main power switch,
wait for 2 seconds, and then turn it back on.
You cannot schedule
cleanings.
• Make sure the main power switch on the bottom of
RoboVac is turned on.
• Make sure the time, time of day (AM/PM), and the
scheduled time have been set correctly.
• Check if RoboVac’s power is too low to start cleaning..
Suction power is
weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace
the Charging Base.
• Dust o the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked
onto the Charging Base. If not, contact the eufy service
center to repair or replace the Charging Base.
RoboVac cannot
return to the
Charging Base
.
• Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
• When RoboVac is in the vicinity of the Charging Base, it
will return more quickly. However, if the Charging Base is
located far away, RoboVac will need more time to return.
Please be patient as it works its way back.
• Clean the charging contact pins.
Problems Solutions
The rolling brush
does not rotate.
• Clean the rolling brush.
• Check if the rolling brush and brush guard have been
installed properly.
RoboVac’s
movements or travel
path are abnormal.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning the power switch o and on.
RoboVac's cleaning
time becomes
shorter or is less than
100 minutes.
• Make sure RoboVac is fully charged (indicated by a solid
blue LED light) before cleaning.
• The cleaning time will be aected by the suction mode
and floors/carpets to be cleaned:
• Standard suction mode (on hardwood floors): approx.
100 minutes of cleaning
• BoostIQ
TM
mode (on carpeting): approx. 60 minutes
of cleaning
• Max suction mode (on medium-pile carpets): approx.
40 minutes of cleaning
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for help.
Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red
indicator on RoboVac will be solid or flashing.
Flashing red indicator light
Error Tone Cause Solution
One beep
• RoboVac is stuck and one of the
wheels is not making contact with
the floor (hanging in mid-air).
• RoboVac may be in an extremely
large room and the bumper is not
registering obstacles.
Restart cleaning in a new
location.
Two beeps RoboVac’s bumper is stuck.
Tap RoboVac’s bumper several
times to dislodge any debris that
may be trapped underneath.
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