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20
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Cooking zones
cannot be
turned on.
No power. Make sure the cooktop is connected
to the power supply and that it
is switched on at the wall. Check
whether there is a power outage in
your home or area. If you’ve checked
everything and the problem persists,
call your Authorised Repairer or
Customer Care.
Cooking zones
seem to turn
themselves off
and on during use.
They cycle off and on
to maintain the selected
setting or prevent the glass
from overheating.
This is normal and needs no action.
There is a metal
sheen on
the glass.
Cookware with copper or
aluminium base.
See ‘Care and cleaning’.
The glass is being
scratched.
Rough-edged cookware. Use cookware with flat and smooth
bases. See ‘Cooking guidelines’.
Unsuitable, abrasive
scourer being used.
See ‘Care and cleaning’.
Cooking zones
cannot be
turned off.
Technical fault. Switch the power to the cooktop off
at the wall and call your Authorised
Repairer or Customer Care.
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