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TROUBLESHOOTING AND ROUTINE MAINTENANCE
14
14
Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your DCP often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA: 1-800-521-2846
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the printer. Calls must be made from within that country.
Error Messages
Error Message Cause Action
CHANGE DRUM
SOON
The drum unit is near the end of its
life.
Use the drum unit until you have a
print quality problem; then replace the
drum unit with a new one.
The drum counter was not reset. 1. Open the front cover, and then
press Clear Settings.
2. Press 1 to reset.
CHECK PAPER
CHECK PAPER
#1
CHECK PAPER
#2
The DCP is out of paper or paper is
not properly loaded in the paper
cassette.
Refill the cassette or remove the paper
and load it again.
CHECK SCAN
LOCK
The scanner lock is locked. Release the scanner lock lever, and
then press Stop.
COOLING
DOWN
WAIT FOR A
WHILE
The temperature of the drum unit or
toner cartridge is too hot. The DCP
will pause its current print job and go
into cooling down mode. During the
cooling down mode, you will hear the
cooling fan running while the display
on the DCP shows COOLING
DOWN, and WAIT FOR A WHILE.
You must wait 20 minutes for it to
cool.
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