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User Manual
- User Manual - (English)
- Quick Guide - (English)
- e-Manual - (English)
- Remote Control - (English)
- Assembling the TV
- The TV Control Stick
- The Remote Control
- Performing the initial setup
- Connections
- Selecting Connected Devices
- Troubleshooting and Maintenance
- Eco Sensor and screen brightness
- WARRANTY CONDITIONS
Table of contents
Assembling the TV
Attaching the TV to the Stand
Make sure you have all the accessories shown, and that you assemble the stand following the provided assembly instructions.
• For the assembly method and stand components, refer to Quick Setup Guide.
• The product colour and shape may vary depending on the model.
Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. Unless it is correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.
- You can mount the TV on the wall using a wall mount kit (sold separately).
- Refer to the installation manual included with the Samsung wall mount kit.
- Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own.
- You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
- Standard dimensions for wall mount kits are shown in the table on the next page.
- If you are installing a third-party wall mount, note that the length of the screws you can use to attach the TV to the wall mount is shown in column C in the table on the next page.
- When installing a wall mount kit, we recommend you fasten all four VESA screws.
- If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of wall mount kit, depending on the geographical area.)
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.
- Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.
- For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
- Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
- Samsung is not liable for product damage or personal injury when a non-VESA or nonspecified wall mount is used or when the consumer fails to follow the product installation instructions.
- Do not mount the TV at more than a 15 degree tilt.
- Always have two people mount the TV onto a wall.
Providing proper ventilation for your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.
• When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.
Other Cautions
- The actual appearance of the TV may differ from the images in this manual, depending on the model.
- Be careful when you touch the TV. Some parts can be somewhat hot.
Safety Precaution: Securing the TV to the wall to prevent falling
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilise the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-fall device as described on the next page.
WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
- Always use cabinets or stands or mounting methods recommended by the manufacturer of the television set.
- Always use furniture that can safely support the television set.
- Always ensure the television set is not overhanging the edge of the supporting furniture.
- Always educate children about the dangers of climbing on furniture to reach the television set or its controls.
- Always route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.
- Never place a television set in an unstable location.
- Never place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
- Never place the television set on cloth or other materials that may be located between the television set and supporting furniture.
- Never place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.
If the existing television set is going to be retained and relocated, the same considerations as above should be applied.
- When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the stand.
Preventing the TV from falling
- 1. Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall.
– You may need additional material such as wall anchors depending on the type of wall.
- 2. Using the appropriately sized screws, firmly fasten a set of brackets to the TV.
– For the screw specifications, refer to "Standard Screw" in the table on the previous page.
- 3. Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string tightly.
– Install the TV near the wall so that it does not fall backwards.
– Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV.
• The product colour and shape may vary depending on the model.
The TV Control Stick
Using the TV Controller
You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On. For more information about its usage, refer to the figure below.
The Remote Control
About the Buttons on the Remote Control
- This remote control has Braille points on the Power, Channel, Volume, and Select buttons and can be used by visually impaired persons.
- The images, buttons, and functions of the remote control may differ depending on the model.
- If you use the remote control that comes with your TV to control another TV, some functions may not operate normally.
Installing batteries into the remote control (Battery size: AAA)
Match the polarities of the batteries to the symbols on the battery compartment.
- The colour and shape of the remote may vary depending on the model.
- Use the remote control within 7 m of the TV.
- Bright lights may affect the performance of the remote control. Avoid using the remote control near special fluorescent lights or neon signs.
- Alkaline batteries are recommended for longer battery life.
- Gently pull on the battery cover's notch and then remove the cover completely once it comes loose.
- Insert 2 AAA alkaline batteries, making sure to align the positive and negative polarities correctly.
- Place the battery cover on the remote control and insert the cover into the remote control.
- Slide the battery cover in the order shown above so that the cover is completely attached to the remote control.
Performing the initial setup
- The initial setup differs from model to model.
- Turn on the TV using the
button on the remote control or TV controller. - Noise may occur temporarily when the TV communicates with mobile devices.
- The SmartThings app is available for mobile devices running Android 6.0 or higher or iOS 10 or higher.
- To perform Initial Setup using the SmartThings app, you must connect your mobile device via Wi-Fi.
- If the pop-up for setup does not appear automatically in the SmartThings app on your mobile device, continue setup manually after adding the TV using Add Device on the dashboard of the SmartThings app.
You can also start the Initial Setup using the TV's menu ( 
> General > Reset). Follow the instructions displayed on the Initial Setup screen and configure the TV's basic settings to suit your viewing environment.
Initial setup
When you turn on your TV for the first time, it immediately starts the Initial Setup. The Initial
Setup allows you to configure the basic settings for the TV to operate, such as broadcast reception, channel search, and network connection, at one time.
- Before starting the Initial Setup, be sure to connect external devices first.
- To use the TV's smart features, the TV must be connected to the Internet.
- The image on your TV may differ from the image above depending on the model and geographical area.
- If you connect any external device to HDMI IN (STB) before starting initial setup, the source of your live TV signal is set to STB. After finishing with this process, you will not be able to scan all channels and stores them in the TV’s memory.
- If you want to connect aerial cable to your TV, select Aerial. In this case, you will be able to scan all channels and stores them in the TV’s memory
Connections
Connecting devices to your TV
You can connect various external devices using the connectors located at the back of the product. Check the connectors and then refer to the Quick Guide for more instructions on supported external devices.
For more information about connections, see the e-Manual chapter "Guide > Connections". Make sure you have the correct cable before plugging it in. Illustrations of common plugs and ports are shown below.
Do not plug cables in upside down. Be sure to check the orientation of the plug before plugging it in.
Connecting to the Internet
Connecting the TV to a network gives you access to online services such as the Smart Hub, as well as software updates.
- For more information about Smart Hub, see the e-Manual chapter, "Guide > Smart Features > Using Smart Hub".
- The shape of the rear panel differs among the models.
Network Connection - Wireless
Connect the TV to the Internet using a wireless access point or modem.
Network Connection - Wired
There are three main ways to connect your TV to your network using cable, depending on your network setup. They are illustrated starting below:
- The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
- Use Cat7 (*STP Type) cable for the connection.
* Shielded Twisted Pair
Selecting Connected Devices
Changing the input signal
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.
- For more information about selecting connected devices, see the e-Manual chapter "Guide Connections > Switching between external devices connected to the TV".
Editing external devices
You can change the port name for a connected external device or add it to Home Screen.
- Move the focus to a connected external device.
- Press the Up directional button. The following functions become available.
- Available functions may differ depending on the port type.
- Edit: You can rename the input ports and change the device icons.
- Information: You can view the detailed information about the external devices connected to the TV.
- Add to Home: You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
- Remote Access: Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
- Connection Guide: The guide to device connections
Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting or FAQ Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the Samsung service centre listed on the back cover of this manual.
- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
- To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu (
> Settings > Support > Software Update > Update Now or Auto update).
The TV won’t turn on.
- Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
- Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid red.
- Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work”.
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
- Make sure the connection to the device is correct and that all cables are fully inserted.
- Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
- Confirm that the correct input source has been selected ( > Source).
- Perform a TV self diagnosis to determine if the problem is caused by the TV or the device Settings > Support > Device Care > Self Diagnosis > Picture Test or Sound Test).
- If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
- If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).
- The Auto Tuning Settings may not appear depending on the model or geographical area.
- If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.
The CI+ does not work.
- Your Samsung TV conforms to the CI+ 1.4 standards.
- Where a CI+ Common Interface module is incompatible with this device, then please remove the module and contact the CI+ operator for assistance.
The remote control does not work.
- Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.
- Make sure that the batteries are installed with their poles (+/–) in the correct direction.
- Try pointing the remote directly at the TV from 1.5-1.8 m away.
The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
- Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code.
The TV settings are lost after 5 minutes.
- The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
- Make sure the TV has a network connection ( > Settings > General > Network > Network Status).
- Make sure the Wi-Fi password is entered correctly.
- Check the distance between the TV and the modem or access point. The distance should not exceed 15.2 m.
- Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Wireless access point
Wireless repeater
- Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the MAC addresses of your modem or access point and the TV.
Video Apps problems (Youtube etc)
- Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
- Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
- Diagnose your TV
- Adjust the TV settings for you
- Perform a factory reset on your TV
- Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
- Call the Samsung service centre and ask for remote support.
- Open the menu on your TV and go to the Support menu. ( > Settings > Support)
- Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician.
- The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to > Settings > General > Eco Solution > Ambient Light Detection.
- If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.
- The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.
Caring for the TV
- If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.
- The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
- Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.
- To clean the screen, turn off the TV, then gently wipe away smudges and fingerprints on the panel with a micro-fiber cloth. Clean the body or panel of the TV with a micro-fiber cloth dampened with a small amount of water. After that, remove the moisture with a dry cloth. While cleaning, do not apply strong force to the surface of the panel because it can damage the panel. Never use flammable liquids (benzene, thinner, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on a micro-fiber cloth, and then use the cloth to wipe away the smudges.
WARRANTY CONDITIONS
- The warranty is only valid if, when warranty service is required, the warranty card is fully and properly completed and is presented with the original invoice or sales slip or confirmation, and the serial number on the product has not been defaced.
- Samsung’s obligations are limited to the repair or, at its discretion, replacement of the product or the defective part. Repaired or replaced products may include new and or refurbished components and equipment.
- Warranty repairs must be carried out by Authorised Samsung Dealers or Authorised Service Centres. No re-imbursement will be made for repairs carried out by non-Samsung Dealers and, any such repair work and damage to the products caused by such repair work will not be covered by this warranty.
- This product is not considered to be defective in materials nor workmanship by reason that it requires adaptation in order to conform to national or local technical or safety standards in force in any Country other than the one for which the product was originally designed and manufactured. This warranty will not cover, and no re-imbursement will be made for such adaptation nor any damage which may result.
- This warranty covers none of the following:
a) Periodic check-ups, maintenance and repair or replacement of parts due to normal wear and tear.
b) Cost relating to transport, removal or installation of the product.
c) Misuse, including the failure to use this product for its normal purposes or incorrect installation.
d) Use of this product in a commercial/ business environment, which shall include, but is not limited to, the following: any use for profit or financial gain, public display or events such as clubs, bars and restaurants including continuous statistical or graphical display, or any commercial use of continuous or intentional long term display of News reels (“tickers”), static or fixed images such as timetables and 4:3 pictures or video content displaying permanent black bars.
e) Damage caused by Lightning, Water, Fire, Acts of God, War, Public Disturbances, incorrect mains voltage, improper ventilation or any other cause beyond the control of Samsung.
f) Spillage of food or liquid or use of any other hazardous substances, which may affect the product.
g) Performance due to differences in broadcasting method between countries.
6. This warranty is valid for any person who legally acquired possession of the product during the warranty period.
7. The consumers’ statutory rights in any applicable national legislation whether against the retailer arising from the purchase contract or otherwise are not affected by this warranty. Unless there is national legislation to the contrary, the rights under this warranty are the consumers’ sole rights and Samsung, its subsidiaries and distributors shall not be liable for indirect or consequential loss or any damage to disc based media, removable memory or any other related equipment or material.
8. Some products may differ from these guidelines. Please check with your dealer or the local Samsung web-site.
9. Samsung shall honour warranties for all EU specification products purchased by a consumer within the following European countries listed.
- UK, Republic of Ireland, Germany, France, Italy, Malta, Spain, Portugal, The Netherlands, Belgium, Luxembourg, Denmark, Sweden, Finland, Poland, Hungary, Czech Republic, Slovakia, Austria, Slovenia, Croatia, Estonia, Latvia, Lithuania, Greece, Cyprus, Romania, Bulgaria, Switzerland, Norway, Lichtenstein and Iceland.
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