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45
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the
milk is frothed, or milk
sprays from the dual
spout.
The dual spout is dirty.
T Make sure the cover of the dual spout is
correctly fitted.
T Clean the milk system in the dual spout
(see Chapter 5 ‘Maintenance – Cleaning
the milk system’).
T Dismantle and rinse the dual spout (see
Chapter 5 ‘Maintenance – Dismantling and
rinsing the dual spout’).
The milk and milk foam
temperature is set too
high.
T Set a lower milk and milk foam tempera-
ture (see Chapter 4 ‘Permanent settings in
programming mode – Setting milk and
milk foam temperature’).
Coffee only comes out
in drips when it is
being prepared.
Coffee or ground coffee
has been ground too
finely and is blocking the
system. The water
hardness may not have
been correctly set.
T Put the grinder on a coarser setting or
use coarser ground coffee (see Chapter 2
‘Preparation – Adjusting the grinder’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the machine ’).
‘Fill water tank’ is not
displayed although the
water tank is empty.
There is a lot of limescale
in the water tank.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water tank’).
Grinder is making a
very loud noise.
There are foreign objects
in the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
‘Error2’ or ‘Error5’ is
displayed.
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons.
T Warm the machine at room temperature.
Other
‘Error’ messages
are displayed.
–
T Switch the Z6 off with the On/Off button.
Contact customer support in your
country(see Chapter 11 ‘JURA contact
details/ Legal information’).
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