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Troubleshooting
This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem with
the information below, contact the Consumer Care Centre in your country.
Problem Possible cause Solution
The shaver does
not shave as well
as it used to.
The shaving heads are
damaged or worn.
Replace the shaving heads (see chapter
‘Replacement’).
Long hairs obstruct the
shaving heads.
Clean the shaving heads one by one (see chapter
‘Cleaning and maintenance’).
You have not inserted the
shaving heads properly.
Make sure that the projections of the shaving
heads t exactly into the recesses (see chapter
‘Cleaning and maintenance’).
The shaver does
not work when I
press the on/off
button.
The rechargeable battery
is empty.
Recharge the battery (see chapter ‘Charging’) or
connect the shaver to the mains.
The temperature of the
shaver is too high. In this
case, the shaver does not
work.
As soon as the temperature of the shaver has
dropped sufciently, you can switch on the
shaver again.
Water leaks from
the shaver after
cleaning.
This is normal and not
dangerous.
During rinsing some water may collect between
the power unit and the housing. After rinsing this
water ows out through the socket. The power unit
is completely watertight so water cannot reach the
electronic parts of the shaver. Your shaver continues
to be absolutely safe.
ENGLISH14
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