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Troubleshooting
159
Nighthawk X6 AC3200 Tri-Band WiFi Router
this range, check the connection from the computer to the router, and reboot your
computer.
• If your router’s IP address was changed and you do not know the current IP address,
clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.1.1. For more information, see
Factory Settings on page 166.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The user name is admin, and
the default password is password. Make sure that Caps Lock is off when you enter this
information.
• If you are attempting to set up your NETGEAR router as a replacement for an ADSL
gateway in your network, the router cannot perform many gateway services. For
example, the router cannot convert ADSL or cable data into Ethernet networking
information. NETGEAR does not support such a configuration.
Cannot Access the Internet
If you can access your router but not the Internet, check to see if the router can obtain an IP
address from your Internet service provider (ISP). Unless your ISP provides a fixed IP
address, your router requests an IP address from the ISP. You can determine whether the
request was successful using the Router Status screen.
To check the WAN IP address:
1. Launch a web browser from a computer or wireless device that is connected to the
network.
2. Select an external site such as www.netgear.com.
3. Type http://www.routerlogin.net or http://www.routerlogin.com.
A login screen displays.
4. Enter the router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home screen displays.
5. Click the ADVANCED tab.
The ADVANCED Home screen displays.
6. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did
not obtain an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network. For more information,
see
Sequence to Restart Your Network on page 156.
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