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43
Solutions to common problems •BEFOREYOUCALL
Problem Possible Causes Solutions
Scratches or
abrasions on cooktop
surface.
Coarse particles such as salt or
sand between cookware and
cooktop surface.
Be sure cooktop surface and bottom of cooking utensils are
clean before usage. Small scratches do not affect cooking and
will become less visible with time.
Cleaning materials not
recommended for ceramic
cooktop have been used.
See “Cooktop Cleaning” and “Cooktop Maintenance” in the
Care and Cleaning section of this Use & Care Guide.
Cookware with rough or dirty
bottoms used.
Use clean, smooth, at-bottomed cookware.
Metal marks on the
cooktop.
Sliding or scraping of metal
utensils on cooktop surface.
Do not slide metal utensils on cooktop surface. Use a ceramic-
glass cooktop cleaning creme to remove the marks. See
“Cooktop Cleaning” and “Cooktop Maintenance” in the Care
and Cleaning section.
Brown streaks or
specks on cooktop
surface.
Boilovers are cooked onto
cooktop surface.
Boilovers are cooked onto surface. Use razor blade scraper to
remove soil. See “Cooktop Cleaning” in the Care & Cleaning
section.
Areas of discoloration
with metallic sheen
on cooktop surface.
Mineral deposits from water
and food.
Remove discoloration using a ceramic-glass cooktop cleaning
creme. Always be sure to use cookware with clean, dry
bottoms.
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