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Troubleshooting _19
troubleshooting
SYMPTOMS AND SOLUTIONS
PROBLEM SOLUTION
The washing machine will
not start
• Make sure the door is firmly closed.
• Make sure the washing machine is plugged in.
• Make sure the water source faucet is turned on.
• Make sure to press the Start/Pause button.
No water or insufficient
water supply
• Make sure the water source faucet is turned on.
• Make sure the water source hose is not frozen.
• Make sure the water intake hose is not bent.
• Make sure the filter on the water intake hose is not clogged.
Detergent remains in the
detergent drawer after the
wash program is complete
• Make sure the washing machine is running with sufficient water
pressure.
• Put the detergents in the inner parts of the detergent drawer
(away from the outside edges).
Washing machine vibrates
or is too noisy
• Make sure the washing machine is set on a level surface. If the
surface is not level, adjust the washing machine feet to level the
appliance (see page 8).
• Make sure that the shipping bolts are removed (see page 8).
• Make sure the washing machine is not touching any other object.
• Make sure the laundry load is balanced.
The washing machine does
not drain and/or spin
• Make sure the drain hose is not squashed or bent.
• Make sure the debris filter is not clogged (see page 16).
The Door does not open
• The door will not open until 3 minutes after the machine stops or the
power turns off.
UNDERSTANDING ERROR MESSAGES
ERROR CODE SOLUTION
dE
• Close the door.
4E
• Make sure the water source is turned on.
• Clean the water hose mesh filter (see page 18).
• Check the water pressure.
5E
• Clean the debris filter.
• Make sure the drainage hose is installed correctly (see page 17).
UE
• Laundry load is unbalanced; loosen any tangled laundry. If only one
item of clothing needs washing, such as a bathrobe or jeans, the final
spin result might be unsatisfactory and an “UE” error message will be
shown in the display window.
cE / 3E
• Contact after-sales service. Call 1-800-SAMSUNG (726-7864) or visit
the website at www.samsung.com
Before contacting After-Sales service:
1. Try to remedy the problem (See “Troubleshooting” on this page).
2. Repeat what was done before the malfunction occured.
3. If the malfunction persists, call after-sales service and describe the problem. Call 1-800-SAMSUNG
(726-7864) or visit the website at www.samsung.com
04 TROUBLESHOOTING
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