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Faults and what to do about them. en
37
The programme will not
start.
■ Have you pressed the ‹ button?
■ Is Finish in-time selected?
■ Is the door closed?
■ Is the w childproof lock activated? Deactivate it. ~ Page 30
The drum briefly jerks or
judders after the pro-
gramme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining. ■ Is - - - - selected (Rinse Stop = no final spin)? ~ Page 31
■ Clean the drain pump. ~ Page 33
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry is wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is Anti-crease (depending on the model) selected?
■ Is the selected speed too low?
The appliance restarts the
spin cycle several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an imbal-
ance by repeatedly redistributing the laundry.
■ Not a fault – the foam detection system is active – a rinse cycle has been
activated.
The length of the pro-
gramme changes during
the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the display
panel.
Water remaining in the
care product compart-
ment i .
■ Not a fault – the effectiveness of the care product is not affected.
■ Clean the insert if necessary.
Odours in the washing
machine.
Depending on the model, run the Drum Clean90 °C or Î Cottons90 °C pro-
gram without laundry.
Add standard washing powder or a detergent that contains bleach.
Note: To prevent foaming, only use half the amount of detergent recommended
by the detergent manufacturer. Do not use detergents intended for woollens or
delicates.
The o symbol is lit on the
display panel. Foam may
also be leaking from the
detergent drawer.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into
compartment II (not suitable for outdoor clothing, sportswear or items made
with down).
Use less detergent in the next wash cycle.
Faults Cause/remedy
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