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32
Before You Call
CONCERN POTENTIAL CAUSE COMMON SOLUTION
AUTOMATIC ICE MAKER
Ice maker is
not making
any ice.
• Ice maker is turned o.
• Refrigerator is not
connected to water
line or water valve is
not open.
• The water supply line is
kinked.
• The water lter is not
seated properly.
• The water lter may be
clogged with foreign
material.
• Freezer ice maker wire
signal arm is being
held up by an item not
allowing it to go in the
on or down position.
• Turn on ice maker. For the fresh food
ice maker, press and hold the “Ice
O” button for three seconds until the
indicator light is o. For the freezer
ice maker, lower the wire signal arm.
• Connect the unit to the household
water supply and ensure the water
valve is open.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
• Remove and re-install the water lter.
Be sure to push the lter rmly so that
you hear it lock solidly into position.
• If water dispenses slowly or not at
all, or if the lter is six months old or
older, it should be replaced.
• Move any item or frozen ice cubes
that may block the signal arm from
being in the on or down position. See
Automatic Ice Maker-Freezer section
in manual.
Ice maker is
not making
enough ice.
• Ice maker is producing
less ice than you
expect.
• The water lter may be
clogged with foreign
material.
• The water supply line is
kinked.
• Saddle valve on cold
water pipe is clogged
or restricted by foreign
material.
• Heavy trac, opening
or closing of the doors
excessively.
• Freezer control is set
too warm (freezer ice
maker).
• The fresh food and freezer ice makers
will each produce approximately
2.5 pounds of ice every 24 hours
depending on usage conditions.
• If water dispenses slower than normal,
or if the lter is six months old or
older, it should be replaced.
• Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
• Turn o household water line valve.
Remove valve. Ensure that valve is not
a self-piercing saddle valve. Clean
valve. Replace valve if necessary.
• Press Fast Freeze to temporarily
increase ice production rate.
• Set freezer control to colder setting
to improve performance of the ice
maker (freezer ice maker). Allow 24
hours for temperature to stabilize.
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