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Error Message Action
Cannot Detect Ink
Volume
Use a new Genuine Brother Innobella Ink Cartridge. If the error is not
cleared, call Brother Customer Service.
Cannot Print
Replace ink.
One or more of the ink cartridges have reached the end of their lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
• You can still scan even if the ink is low or needs to be
replaced.
Connection Failed
You tried to poll a fax machine that is not in Polled Waiting mode.
Check the other fax machine's polling setup.
Data Remaining in
Memory
Press . The machine will cancel the job and clear it from the
memory. Try to print again.
Disconnected
Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
Document Jam/too
Long
The document was not inserted or fed correctly, or the document
scanned from the ADF was too long.
See Related Information: Document Jams at the end of this section.
DR Mode in Use
The machine is in Distinctive Ring mode. You cannot change the
Receive Mode from Manual to another mode.
Set Distinctive Ring to Off.
For more information, see the Online User's Guide: Turn off Distinctive
Ring.
High Temperature
After cooling the room, allow the machine to cool down to room
temperature. Try again when the machine has cooled down.
Hub is Unusable.
Hubs, including a USB flash drive with a built in hub, are not
supported. Unplug the device from the USB direct interface.
Image Too Long
(MFC-J880DW/
MFC-J885DW)
The proportions of your photo are irregular so effects could not be
added.
Choose a regularly proportioned image.
Image Too Small
(MFC-J880DW/
MFC-J885DW)
The size of your photo is too small to trim.
Choose a larger image.
B
Troubleshooting
45
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