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8 - EN
What To Do If.....
If the problem cannot be solved or for other types of faults, contact the local after-sales
service.
What To Do If......
Problem Possible causes Solution
The appliance does not
work.
Plug not connected. Connect the plug.
The appliance stops
during operation.
The pitcher is empty. Fill the pitcher.
The pitcher has been re-
moved during preparation.
Re-position the pitcher appro-
priately.
Ingredients too dense or
large, such as large choco-
late flakes.
Use finer ingredients.
The cycle does not start.
The pitcher is not present. Re-position the pitcher appro-
priately.
The whisk is not present. Check that the whisk is pres-
ent and positioned correctly.
The milk does not froth.
Milk not cold. Use cold milk.
The pitcher contains water
residues or is dirty.
Make sure that the pitcher is
dry and clean.
The whisk used is not
correct.
Mount the notched whisk.
Use of milk already frothed
or heated.
Do not use milk already
frothed or heated.
Use of low-fat milk. Use suitable milk.
The ingredients do not
melt.
Ingredients too thick
or excessive amount
introduced.
Chop the ingredients before
introducing them or check
preparation suggestions.
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