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9
WARRANTY
AUSTRALIAN AND NEW ZEALAND PRODUCT WARRANTY
STATEMENT OF STANDARD WARRANTY CONDITIONS
AUSTRALIAN CUSTOMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
NEW ZEALAND CUSTOMERS
Nothing herein contained shall be construed in any way as excluding or limiting your rights under the Consumer Guarantee Act 1993.
OUR WARRANTY
This product is also covered by the manufacturer's warranty set out in this document (Our Warranty).
Our Warranty is for a period of twenty four (24) months from the date of purchase. This is in addition to (and does not exclude, restrict or modify)
any rights or remedies to which you may already be entitled to under the Australian consumer law or the New Zealand Consumer Guarantee act
1993 relating to this product. Our warranty (which is subject to the conditions below) covers rectification free of charge of any fault arising from
defective materials or components or faulty workmanship. The product will be repaired or replaced at the option of Omega.
Our warranty is subject to the following conditions:
1. That the purchaser contact Omega prior to any product repair.
2. That the purchaser carefully follows all instructions provided with the product and complies with all relevant electrical & plumbing
regulations in their State when installing the product.
3. That the purchaser carefully follows the instructions provided in the owner's handbook relating to the proper use and care of the
product and does not use the product for any purpose other than the DOMESTIC use for which it has been designed. If the appliance
is used in commercial applications or for rental purposes, Our Warranty is limited to a warranty of Twelve (12) months covering all
parts with Three (3) months on any labour cost of service or repair.
WHAT IS COVERED: By Our Warranty
During the warranty period, Omega or its authorised Service Centre will, at no extra charge, if your appliance is readily accessible without the
need of special equipment and subject to the terms and conditions of this warranty, repair or replace any parts which it considers defective.
WHAT IS NOT COVERED: By Our Warranty
1. Products installed damaged or incomplete or not in compliance with the relevant electrical & plumbing regulations in their State.
2. Normal wear and tear e.g. cleaning, light globes, filters etc.
3. Failure resulting from power surges and electrical storms.
4. Insect or vermin infestation.
5. Unauthorised repairs or use of non- genuine Omega parts.
6. Any failure caused by the product not being used in accordance with the instruction and the installation manual provided with the
product.
7. Misuse or abuse, including failure to properly maintain or service.
8. The clearing of blockages in pumps and hoses.
9. Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid spill-overs, accidental damage or damage caused from cleaning products not
recommended by Omega.
HOW TO CLAIM YOUR WARRANTY
Please refer to our website address below for Omega in Australia or New Zealand to register your warranty online.
If you are contacting Omega regarding any warranty claims and spare parts inquiries, please make sure you have the following information on
hand:
1. Product Name/Model Number
2. Serial Number/s
3. Purchase Date (as per invoice or proof of purchase)
4. Purchased From
5. Warranty Registration Number
IN AUSTRALIA
www.omegaappliances.com.au/customer/warranty
Omega is division of Shriro Australia PTY LTD
ABN 28 002 386 129
Customer care: 1300 739 033
Email: cu[email protected].au
IN NEW ZEALAND
www.omegaappliances.co.nz/customer
Omega is division of Monaco Corporation Limited
(Member of Shriro Australia PTY LTD)
Phone: (09) 415 6000
Email: customercare@monacocorp.co.nz