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29
EN
No. Malfunction Possible Causes Solutions
10
DEEBOT is not able to connect
to the home Wi-Fi network.
Incorrect home Wi-Fi username or password
entered.
Enter the correct home Wi-Fi username and password.
Incorrect App installed. Please download and install ECOVACS Home App.
DEEBOT is not within range of your home
Wi-Fi signal.
Make sure DEEBOT is within range of your home Wi-Fi
signal.
Network setup started before DEEBOT was
ready.
Turn ON Power Switch. Press the RESET Button.
DEEBOT is ready for network setup when its Wi-Fi
Indicator light ashes slowly.
DEEBOT does not support 5 GHz Wi-Fi.
Make sure the robot has been connected with 2.4 GHz
Wi-Fi network.
Your smartphone’s operating system needs to
be updated.
Update your smartphone’s operating system. The
ECOVACS App runs on iOS 9.0 and above, Android 4.0
and above.
6. Troubleshooting
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