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- Owner's manual - (English, French, Spanish)
- Overview
- Before you start
- Gas range
- Gas oven
- Maintenance
- Troubleshooting
Table of contents
User manual Gas Range
Overview
Layout
01 Touch display
02 Surface burner knobs (5 pcs)
03 Warming drawer knob (1 pc)
04 Surface burners
05 Oven vent
06 Cooling vent
07 Removable oven door
08 Warming drawer
09 Broil oven burner
10 * Oven light
11 Convection fan/ Convection heater
12 Oven rack system
13 Bake oven burner
What’s included
If you need an accessory marked with a *, you can buy it from the Samsung Contact Center (1-800-726-7864).
Control panel
01 Convection Bake: Activate convection baking for large amounts of food on multiple racks.
02 Convection Roast: Activate convection roasting for large cuts of meat.
03 Bake: Bake food evenly using the lower oven burner.
04 Broil: Broil food using the upper oven burner only.
05 Healthy Cook: Bring up the Healthy Cook recipes that are specially designed for different food types.
06 Conv. Convert: Switch between baking mode and convection baking mode.
07 Keep Warm: Keep cooked food warm at lower temperatures between 150 °F and 200 °F (66 °C and 93 °C).
08 Self-Clean: Burn off food residues at very high temperatures.
09 Touch to Wake-Up: Activate the control panel display.
10 Delay Start: Set the oven to start at a certain time.
11 Cooking Time: Set the cooking time.
12 Temp Probe: Activate the temperature probe mode.
13 Numbers: Use to set the time, temperature, or preset.
14 Clock: Set the clock time.
15 Options: Display the user 9 options available.
16 OFF/CLEAR (Lock): Cancel the current operation but not the timer. Lock the control panel and the door to prevent accidents.
17 START/SET: Start a function or set the time.
18 Timer: Activate or deactivate the timer.
19 Oven Light: Turn on/off the oven light.
Before you start
Display mode
Sleep
- After 2 minutes of inactivity (or 1 minute when the oven is in standby mode), the control panel enters Sleep mode. In Sleep mode, the control panel stays inactive with just the time display until it is reactivated by the user.
Wake-Up
To activate the control panel, press Touch to Wake-Up. User preferences are available in this mode including the timer, oven light, and/or control lock. |
Clock
It is important to set the clock correctly to ensure automatic features work properly. This product supports two time formats: 12-hour (default) and 24-hour.
To set the clock time
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To change the time format
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Kitchen timer
The kitchen timer gives you an extra timer you can use to time cooking tasks such a boiling eggs.
It does not, however, start or stop any cooking operation. You can set the timer from 1 minute to 9 hours and 99 minutes.
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Gas range
Cookware
Requirements
- Flat bottom and straight sides
- Tight-fitting lid
- Well-balanced with the handle weighing less than the main portion of the pot or pan.
Material characteristics
- Aluminum: An excellent heat conductor. Some types of food may cause the aluminum to darken. However, anodized aluminum cookware resists staining and pitting.
- Copper: An excellent heat conductor but discolors easily.
- Stainless steel: A slow heat conductor with uneven cooking performance but is durable, easy to clean, and resists staining.
- Cast-Iron: A poor conductor but retains heat very well.
- Enamelware: Heating characteristics depend on the base material.
- Glass: A slow heat conductor. Use only glass cookware that is specified for topof-range cooking or oven use.
Wok grate
Woks are often used for stir frying, pan frying, deep frying, and poaching. The provided wok grate supports 12” to 14” woks.
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Griddle
The removable coated griddle provides an extra cooking surface. This is useful especially when cooking meats, pancakes, or other foods requiring a large cooking space.
The griddle is available only with the center burner on the center grate. Use caution when putting the griddle on the center grate. |
It is advisable to preheat the griddle. See the table below.
Gas burners
Each burner has a corresponding knob that enables you to set the flame level from LO to HI. In addition, each burner has a LITE setting that is designed only for ignition. The burner indicators are located above the corresponding knob, showing which burner the knob controls. Each burner is designed for specific cooking purposes. |
Ignition
Make sure all surface burners are properly installed.
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Manual ignition
You can ignite the burner manually in case of a power failure. Use caution when doing this.
- Hold a long gas grill lighter to the surface burner you want to light.
- Push in and turn the control knob for that burner to the LITE position. Turn on the grill lighter to ignite the burner.
- After the burner is lit, turn the control knob to adjust the flame level.
Gas oven
1. Put all ingredients in a heat-safe container.
2. Select a cooking mode, and then start preheating.
3. Place the container on a rack.
4. Close the door and start cooking.
Cooking mode
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Baking and roasting
1. Press the Bake, Roast, or Bake button.
2. If necessary, use the number pad to change the default temperature (350 °F). You can set the oven to any temperature from 175 °F to 550 °F.
3. Press the START/SET button
- The gas oven preheats until it reaches the temperature you set.
- When preheating is complete, place the food in the gas oven, and then close the door.
4. When cooking is complete, press the OFF/CLEAR button, and then take out the food.
Broiling
Broiling uses the oven broil burner at the top of the oven to cook and brown food. Meat or fish must be put on a broiling grid in a broiling pan. Preheating for 5 minutes before broiling is recommended.
- Put food on a broiling grid in a broiling pan, and then place the pan on the desired rack.
- Press the Broil button once for high temperature broiling or twice for low.
- Press the START/SET button to start cooking.
- When one side of the food is browned, turn it over and start cooking the other side.
- When broiling on both sides is complete, press the OFF/CLEAR button.
Maintenance
Cleaning
Control panel
First, lock the control panel and the door to prevent accidental operations and/or product tipping.
- Press and hold the OFF/CLEAR button for 3 seconds to lock both the control panel and the door.
- Clean the control panel using a soft, wet cloth or glass cleanser in warm, soapy water.
- When done, press and hold the OFF/CLEAR button again for 3 seconds.
WARNING
- Make sure the control panel turns off and all surfaces of the gas oven are cool before cleaning. Otherwise, you can get burned.
- If the gas oven has been moved away from the wall, make sure the anti-tip device is reinstalled properly when the gas oven has been put into place again. Otherwise, the gas oven may tip over, causing physical injuries.
- Do not use steel-wool or abrasive cleansers of any kind. These can scratch or damage the surface.
Stainless steel surface
- Remove any spills, spots, and grease stains using a soft, wet cloth.
- Apply an approved stainless steel cleanser to a cloth or paper towel.
- Clean one small area at a time, rubbing with the grain of the stainless steel if applicable.
- When done, dry the surface using a soft, dry cloth.
- Repeat steps 2 through 4 as many times as necessary.
Racks
- To keep the racks clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour impurities off of the racks using a plastic scouring pad. If the racks do not slide in and out smoothly after you have cleaned them, rub the side rail guides with wax paper or a cloth containing a few drops of cooking oil. This will help the racks glide more easily on their tracks.
Door
Do not remove the inner gasket of the oven door for cleaning.
Inner side
- Inner surface: Clean the inner side of the door manually using a soapy plastic scouring pad, and then wipe with a dry cloth. Take care not to get the gasket wet or allow moisture into the door.
- Inner glass: The inner glass is cleaned automatically during the self-cleaning cycle.
Outer side
- Outer surface: Follow the cleaning instructions for the stainless steel surface in the previous section.
- Outer glass: Clean the outer glass using a glass cleanser or soapy water. Rinse and dry thoroughly. Take care not to get the gasket wet or allow moisture into the door.
Surface burners
Burner controls
Make sure all surface burner knobs are in the OFF position
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Cooktop surface
The porcelain-enameled cooktop surface needs to be kept clean. It is advisable to remove food spills immediately after they took place.
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Burner grates and components
Turn off all surface burners, and make sure they are all cooled down.
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6. Return the burner heads to their positions on top of the manifold valves. Make sure a starter electrode is inserted through the hole in each burner head. 7. Return the burner caps to their positions on top of burner heads. To ensure proper and safe operation, make sure the burner caps lie flat on top of the burner heads. 8. Reinstall the burner gates in their respective positions. 9. Turn on each burner and check if it operates properly. After verifying that a burner operates normally, turn it off. |
Replacement
Oven light
The oven light is a standard 40-watt appliance bulb. It comes on when you open the oven door
1. Turn off the oven.
2. Make sure the oven and oven light are cool.
3. Open the door, and remove the glass cover by turning it counterclockwise.
4. Remove the oven light from the socket by turning it counterclockwise.
5. Insert a new 40-watt appliance bulb into the socket, and then turn it clockwise to tighten.
6. Reinsert the glass cover, and then turn it clockwise to tighten.
CAUTION To prevent electric shock, make sure the gas oven is turned off and cool before replacing the oven light.
NOTE
• The oven light does not operate during the self-cleaning cycle.
• Remove the racks if they are in the way to the oven light.
Troubleshooting
Checkpoints
Gas safety
Problem | Possible cause | Action |
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You smell gas. | There is a gas leak. The surface burner knob is not in the OFF position and the burner is not lit. | Clear the room, building, or area of all occupants. Immediately call your gas supplier from a neighbor’s phone. Do not call from your phone. It is electrical and could cause a spark that could ignite the gas. Follow the gas supplier’s instructions. If you cannot reach your gas supplier, call the fire department. |
Surface burner
Problem | Possible cause | Action |
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All burners do not light. | The power cord is not plugged into the electrical outlet. | Make sure the electrical plug is plugged into a live, properly grounded outlet. |
A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. | |
The gas supply is not properly connected or turned on. | See the Installation Instructions that came with your range. | |
Surface burners do not light. | The control knob is not set properly. | Push in the control knob and turn it to the LITE position. |
The burner caps are not in place. The burner base is misaligned. | Clean the electrodes. Put the burner cap on the burner head. Align the burner base. | |
Surface burner clicks during operation. | The control knob has been left in the LITE position. | After the burner lights, turn the control knob to a desired setting. If the burner still clicks, contact a service technician. |
The burners do not burn evenly. | Surface burner components and caps are not assembled correctly and level. | See page 46. |
Surface burners are dirty. | Clean surface burner components. (See page 45.) | |
Very large or yellow surface burner flames | Wrong orifice is assembled. | Check the burner orifice size and contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas). |
Surface burners light but oven burners do not light. | The oven door lock is turned on. | The display will show the Lock icon. Hold the oven door open and press the START/ SET button for 3 seconds. The oven will beep and the Lock icon will turn off. |
Gas Pressure Regulator shut off switch is in the ‘off position. | Call a qualified service technician. |
Oven
Problem | Possible cause | Action |
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The oven control beeps and displays an information code. | You have a function information code. See the Information codes chart on page 56 | Press the OFF/CLEAR button and restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
Very large or yellow oven burner flames. | The oven burner air adjustment shutters need to be adjusted. | Call for a qualified service technician. |
Gas supply is not properly connected or turned on. | See the Installation Instructions that came with your range. | |
Wrong orifice is assembled. | Check the burner orifice size and contact your installer if you have the wrong orifice (LP gas instead of natural gas or natural gas instead of LP gas). | |
Oven temperature is too hot or cold. | Oven thermostat needs adjustment. | See page 38. |
Oven burner will not shut off | The oven door lock is turned on. | The display will show the Lock icon. Hold the oven door open and press the START/ SET button for 3 seconds. The oven will beep and the Lock icon will turn off. |
The Sabbath function has been activated. | SAb and the time of day will show in the display. All other controls and signals will be deactivated. To turn off the oven only, press the OFF/ CLEAR button. To cancel the Sabbath function and reactivate the controls and signals, press and hold the Bake and Touch to Wake-Up buttons simultaneously for 3 seconds. | |
Oven light (lamp) will not turn on. | The oven door lock is turned on. | The display will show the Lock icon. Hold the oven door open and press the START/ SET button for 3 seconds. The oven will beep and the Lock icon will turn off. |
The Sabbath function has been activated. | SAb and the time of day will show in the display. All other controls and signals will be deactivated. To cancel the Sabbath function and reactivate the light switch and other controls, press and hold the Bake and Touch to WakeUp buttons simultaneously for 3 seconds | |
Loose or burned-out bulb | See page 48 | |
The switch operating the oven light needs to be replaced. | Call for a qualified service technician. | |
Oven smokes excessively during broiling. | Meat or food not properly prepared before broiling. | Cut away excess fat and/or fatty edges that may curl. |
Improperly positioned top oven rack. | See broiling guide on page 31. | |
Controls are not being set properly. | See page 28. | |
Greasy buildup on oven surfaces. | Regular cleaning is necessary when broiling frequently. | |
Oven will not self-clean. | The oven door lock is turned on. | The display will show the Lock icon. Hold the oven door open and press the START/ SET button for 3 seconds. The oven will beep and the Lock icon will turn off. |
The warming drawer is being used | Self-clean will not operate when the warming drawer is on | |
The oven is too hot. | Let the oven cool down and reset the controls. The self-clean cycle will not lock the oven door if the oven temperature is too hot. The door must lock before the self-clean cycle can start. | |
The self-cleaning oven controls are not properly set. | Reset the self-cleaning oven controls. | |
The door is opened. | Make sure that the door is closed. | |
Crackling or popping sound. | This is normal. | This is the sound of the metal heating and cooling during any cooking or cleaning function. |
Excessive smoking during a self-cleaning cycle. | This is the first time the oven has been cleaned. | This is normal. The oven will always smoke more the first time it is cleaned. Wipe up all excessive soiling before starting the selfcleaning cycle. If smoke persists, press the OFF/CLEAR button. Open the windows to clear the smoke from the room. After the oven has cooled and unlocked, wipe up excessive soil and reset the oven for self-cleaning. |
Oven door will not open after a self-cleaning cycle. | This is normal. | The oven door will stay locked until the oven temperature drops below 392 °F. |
Oven not clean after a selfcleaning cycle. | A fine dust or ash is normal. | This can be wiped clean with a damp cloth. Set the self-cleaning cycle for a longer cleaning time. The cycle was not long enough to burn off the dirt buildup. Extremely dirty ovens require hand-cleaning of excessive spillovers and food buildup before starting a self-cleaning cycle. Multiple self-cleaning cycles may be necessary to completely clean the oven. |
Steam or smoke coming from under the control panel. | This is normal. | The oven vent is located there. More steam is visible when using the convection functions or when baking or roasting multiple items at the same time. |
Burning or oily odor coming from the vent. | This is normal for a new oven and will disappear within 1/2 hour of the first bake cycle. | To speed the process, set a self-cleaning cycle for a minimum of 3 hours. (See page 47.) |
Strong odor. | This is temporary. | The insulation around the inside of the oven emits an odor the first few times the oven is used. |
Oven racks are difficult to slide. | Apply a small amount of vegetable oil to a paper towel and wipe edges of the oven racks with the paper towel. Racks become dull and hard to slide when they are left in the oven during a self-clean cycle. | |
Fan noise | This is normal. | The convection fan runs until the function is over or the door is opened. |
Convection fan is not working. | The fan starts automatically when the oven meets the preheat temperature. |
Warming drawer
Problem | Possible cause | Action |
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Warming drawer will not work. | The controls are not set properly. | Reset the controls as described on page 42. |
The Self-Clean or Sabbath function is being used. | The warming drawer will not operate when either of these functions is operating. Try again after these functions are completed or cancelled. | |
The oven controls have been locked. | Unlock the controls and try again. | |
There is a blown fuse or tripped circuit breaker. | Replace blown fuse or reset tripped circuit breaker. | |
Excessive condensation in the warming drawer. | The temperature setting is too high. | See page 42. |
The foods being warmed are not covered with a lid or aluminum foil. | Cover foods with a lid or aluminum foil. | |
You are trying to warm liquids. | Liquid should not be warmed in the drawer. Remove liquids. | |
Warming drawer or storage drawer does not slide smoothly or drags. | The drawer is not properly aligned with the fullextension roller guide rails or nylon drawer guides. | Remove and replace the drawer. (See page 49.) |
The contents in the drawer are too heavy. | Reduce the weight and/or redistribute the contents in the drawer. |
Others
Problem | Possible cause | Action |
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The product is not level. | The appliance has been installed improperly. The leveling leg(s) is (are) damaged or uneven. | Make sure the floor is level, strong, and stable. If the floor sags or slopes, contact a carpenter. Check and level the range. (See the Installation Instructions.) |
The kitchen cabinets are not properly aligned and make the range appear to be not level. | Ensure that cabinets are square and provide sufficient room for installation. | |
Display goes blank. | The electrical outlet Ground Fault Interrupter (GFI or GFCI) has been tripped and needs to be reset. Your digital control has been damaged. | Replace fuse or reset circuit breaker |
Food does not bake or roast properly in the oven. | Wrong cooking mode is selected. | See page 26. |
The oven racks have not been positioned properly for the foods being cooked. | See page 32. | |
Incorrect cookware or cookware of improper size being used. | See page 22. | |
Oven thermostat needs adjustment. | See page 38. | |
There is aluminum foil on racks and/or oven bottom. | Remove foil. | |
Clock or timers not set correctly. | See pages 20 and 21. | |
Food does not broil properly in the oven. | Oven controls not set properly. | See page 28. |
Oven door was not closed during broiling. | See page 26. | |
The rack has not been properly positioned. | See broiling guide on page 32. |
Information codes
Code symbol | Meaning | Solution |
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Shorted Key. | Press the OFF/CLEAR button and restart the oven. If the problem persists, disconnect all power to the oven range for at least 30 seconds and then reconnect the power. If this does not solve the problem, contact a local Samsung service center. | |
Oven sensor opened problem. | ||
Oven sensor shorted problem. | ||
Oven overheating. | ||
Door locking error. |
See other models: NE59J7630SS/AA NE59J7630SB/AA NE59J7850WS/AA NE58F9710WS/AA NE59J7850WG/AA