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20
Plumbing Problems
PROBLEM RECOMMENDED SOLUTIONS
Water Not Entering Drain
Properly
Is the drain hose aligned over the drain? Move the ice maker to align the drain. See “Connect
Water Supply.”
NOTE: Service technicians cannot repair plumbing problems outside of the ice maker. Call a licensed,
qualied plumber.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or
call Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate
an authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available
from Jenn-Air Brand Home Appliances, Customer eXperience
Center.
In Canada
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or
call Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate
an authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
200 - 6750 Century Ave.
Mississauga, ON L5N 0B7
Web address: www.jennair.ca
Or call: 1-800-JENNAIR (1-800-536-6247).
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available
from Jenn-Air Brand Home Appliances, Customer eXperience
Center.
WARNING
Excessive Weight Hazard
Use two or more people to move and install ice maker.
Failure to do so can result in back or other injury.
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