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19
Limited Warranty
Limited Warranty (ONLY FOR U.S.A.)
Panasonic Products Limited Warranty
Li
mited Warranty Coverage (For USA Only)
I
f your product does not work properly because of a defect in materials or
w
orkmanship, Panasonic Consumer Electronics Company (referred to as
“
the warrantor”) will, for the length of the period indicated on the chart below,
w
hich starts with the date of original purchase (“warranty period”), at its
op
tion either (a) repair your product with new or refurbished parts, (b) replace
i
t with a new or a refurbished equivalent value product, or (c) refund your
pur
chase price. The decision to repair, replace or refund will be made by the
w
arrantor.
Product or Part Name Labor Parts
Kitchen Appliances 1 yr. 1 yr.
Large Capacity Rice Cookers
(SR-42 series)
6 Months 6 Months
D
uring the “Labor” warranty period there will be no charge for labor. During
t
he “Parts” warranty period, there will be no charge for parts.
T
his warranty only applies to products purchased and serviced in the United
S
tates. This warranty is extended only to the original purchaser of a new
produ
ct which was not sold “as is”.
M
ail-In Service – Online or Telephone Repair Request
O
nline Repair Request
T
o submit a new repair request, and for quick repair status visit our Web Site
a
t: http://shop.panasonic.com/support
W
hen shipping the unit, carefully pack and send it prepaid in the original (or
s
upplied) carton. Include a letter detailing the complaint along with the bill of
s
ales and provide a daytime phone number where you can be reached. A
v
alid registered receipt is required under the Limited Warranty.
W
hen shipping Lithium Ion batteries please visit our web site at
h
ttp://shop.panasonic.com/support
as Panasonic is committed to providing
t
he most up to date information.
I
F REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
P
URCHASER WILL BE REQUIRED TO FURNISH A SALES
R
ECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
A
MOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
C
HARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH
P
ROOF OF PURCHASE.
Li
mited Warranty Limits And Exclusions
T
his warranty ONLY COVERS failures due to defects in materials or
w
orkmanship, and DOES NOT COVER glass, plastic parts, temperature
probe
s (if included) and normal wear and tear or cosmetic damage. The
w
arranty ALSO DOES NOT COVER damages which occurred in shipment,
or
failures which are caused by products not supplied by the warrantor, or
f
ailures which result from accidents, misuse, abuse, neglect, bug infestation,
m
ishandling, misapplication, alteration, faulty installation, set-up
ad
justments, maladjustment of consumer controls, improper maintenance,
po
wer line surge, lightning damage, modification, or commercial use (such
a
s in a hotel, office, restaurant, or other business), rental use of the product,
s
ervice by anyone other than a factory service center or other authorized
s
ervicer, or damage that is attributable to acts of God.
T
HERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“
LIMITED WARRANTY COVERAGE”.
T
HE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
C
ONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
P
RODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.
(
As examples, this excludes damages for lost time, travel to and from the
s
ervicer, loss of or damage to media or images, data or other memory or
re
corded content. The items listed are not exclusive, but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD
OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts,
so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. If a problem with this product develops
during or after the warranty period, you may contact your dealer or Service
Center. If the problem is not handled to your satisfaction, then write to:
Consumer Affairs Department
Panasonic Corporation of North America
661 Independence Pkwy
Chesapeake, VA 23320
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY, ARE YOUR RESPONSIBILITY.
As of March 2018
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