Samsung QA55Q60RAWXXY - 55 Inch Series 6 Q60R 4K UHD HDR Smart QLED TV

User Manual - Transcript

• Page 1 - English - : Thank you for purchasing this Samsung product To receive more complete service please register your product at wwwsamsungcom Model Serial No USER MANUAL
• Page 2 - English - : Before Reading This User Manual This TV comes with this user manual and an embedded eManual Before reading this user manual review the following User Manual Read this provided user manual to see information about product safety installation accessories initial configuration and product specifications eManual For more information about this TV read the eManual embedded in the product To open the eManual gt Settings gt Support gt Open eManual On the website wwwsamsungcom you can download the manuals and see its contents on your PC or mobile device Learning the eManuals assistance functions Some menu screens cannot be accessed from the eManual Search Select an item from the search results to load the corresponding page Index Select a keyword to navigate to the relevant page The menus may not appear depending on the geographical area Recent pages Select a topic from the list of recently viewed topics Learning the functions of the buttons that appear on eManual topic pages Try Now Allows you to access the corresponding menu item and try out the feature right away Link Access an underlined topic referred to on an eManual page immediately English English 2
• Page 3 - English - : Warning Important Safety Instructions Please read the Safety Instructions before using your TV Refer to the table below for an explanation of symbols which may be on your Samsung product CAUTION Class II product This symbol indicates that a safety connection to electrical earth ground is not required If this symbol is not present on a product with a mains lead the product MUST have a reliable connection to protective earth ground RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK THERE ARE NO USER SERVICEABLE PARTS INSIDE REFER ALL SERVICING TO QUALIFIED PERSONNEL AC voltage Rated voltage marked with this symbol is AC voltage This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product DC voltage Rated voltage marked with this symbol is DC voltage This symbol indicates that this product has included important literature concerning operation and maintenance Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation To ensure reliable operation of this apparatus and to protect it from overheating these slots and openings must never be blocked or covered Do not place this apparatus in a confined space such as a bookcase or builtin cabinet unless proper ventilation is provided Do not place this apparatus near or over a radiator or heat register or where it is exposed to direct sunlight Do not place vessels vases etc containing water on this apparatus as this can result in a fire or electric shock Do not expose this apparatus to rain or place it near water near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool etc If this apparatus accidentally gets wet unplug it and contact an authorised dealer immediately This apparatus uses batteries In your community there might be environmental regulations that require you to dispose of these batteries properly Please contact your local authorities for disposal or recycling information Do not overload wall outlets extension cords or adaptors beyond their capacity since this can result in fire or electric shock Powersupply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords at the plug end at wall outlets and at the point where they exit from the appliance To protect this apparatus from a lightning storm or when left unattended and unused for long periods of time unplug it from the wall outlet and disconnect the antenna or cable system This will prevent damage to the set due to lightning and power line surges English 3
• Page 4 - English - : Before connecting the AC power cord to the DC adaptor outlet make sure that the voltage designation of the DC adaptor corresponds to the local electrical supply Never insert anything metallic into the open parts of this apparatus This may cause a danger of electric shock To avoid electric shock never touch the inside of this apparatus Only a qualified technician should open this apparatus Be sure to plug in the power cord until it is firmly seated When unplugging the power cord from a wall outlet always pull on the power cords plug Never unplug it by pulling on the power cord Do not touch the power cord with wet hands If this apparatus does not operate normally in particular if there are any unusual sounds or smells coming from it unplug it immediately and contact an authorised dealer or service centre Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are going to leave the house for an extended period of time especially when children elderly or disabled people will be left alone in the house Accumulated dust can cause an electric shock an electric leakage or a fire by causing the power cord to generate sparks and heat or by causing the insulation to deteriorate Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a location with heavy dust high or low temperatures high humidity chemical substances or where it will operate 24 hours a day such as in an airport a train station etc Failure to do so may lead to serious damage to your TV Use only a properly grounded plug and wall outlet An improper ground may cause electric shock or equipment damage Class l Equipment only To turn off this apparatus completely disconnect it from the wall outlet To ensure you can unplug this apparatus quickly if necessary make sure that the wall outlet and power plug are readily accessible Store the accessories batteries etc in a location safely out of the reach of children Do not drop or strike the product If the product is damaged disconnect the power cord and contact a Samsung service centre To clean this apparatus unplug the power cord from the wall outlet and wipe the product with a soft dry cloth Do not use any chemicals such as wax benzene alcohol thinners insecticide aerial fresheners lubricants or detergents These chemicals can damage the appearance of the TV or erase the printing on the product Do not expose this apparatus to dripping or splashing Do not dispose of batteries in a fire Do not shortcircuit disassemble or overheat the batteries There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery Replace only with the same or equivalent type Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance Product design and specifications may change without notice English 4
• Page 5 - English - : Before Reading This User Manual 2 Warning Important Safety Instructions 3 01 Whats in the Box 02 TV Installation Mounting the TV on a wall 7 Providing proper ventilation for your TV 8 Attaching the TV to the Stand 9 Safety Precaution Securing the TV to the wall to prevent falling 9 03 The Samsung Smart Remote About the Buttons on the Samsung Smart Remote 10 Pairing the TV to the Samsung Smart Remote 11 Installing batteries into the Samsung Smart Remote 11 04 Running the Initial Setup Using the TV Controller 12 05 Connecting to a Network Network Connection Wireless 13 Network Connection Wired 13 Mobile Network 14 06 Troubleshooting and Maintenance Troubleshooting 15 What is Remote Support 17 Eco Sensor and screen brightness 17 Caring for the TV 18 07 Specifications and Other Information Specifications 19 Environmental Considerations 20 Decreasing power consumption 20 Licences 21 English 5 Contents
• Page 6 - English - : 01 Whats in the Box Make sure the following items are included with your TV If any items are missing contact your dealer Samsung Smart Remote amp Batteries AA x 2 Not available in some locations User Manual Warranty Card Regulatory Guide Not available in some locations TV Power Cable x 4 Wall Mount Adapter Depending on the model COMPONENT IN AV IN Adapter Not available in some locations The items colours and shapes may vary depending on the models Cables not included can be purchased separately Check for any accessories hidden behind or in the packing materials when opening the box Warning Screens can be damaged from direct pressure when handled incorrectly We recommend lifting the TV at the edges as shown Do Not Touch This Screen English 6
• Page 7 - English - : 02 TV Installation Mounting the TV on a wall If you mount this TV on a wall follow the instructions exactly as set out by the manufacturer Unless it is correctly mounted the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV For models providing wall mount adapters install them as shown in the figure below before installing the wall mount kit Refer to the installation manual included with the Samsung wall mount kit TV TV Wall mount bracket Wall mount bracket C C Wall mount Adapter Wall mount Adapter For the 82 inch model does not use wall mount adapters Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own You can install your wall mount on a solid wall perpendicular to the floor Before attaching the wall mount to surfaces other than plaster board contact your nearest dealer for additional information If you install the TV on a ceiling or slanted wall it may fall and result in severe personal injury Standard dimensions for wall mount kits are shown in the table on the next page If you are installing a thirdparty wall mount note that the length of the screws you can use to attach the TV to the wall mount is shown in column C in the table on the next page When installing a wall mount kit we recommend you fasten all four VESA screws If you want to install a wall mount kit that attaches to the wall using two top screws only be sure to use a Samsung wall mount kit that supports this type of installation You may not be able to purchase this type of wall mount kit depending on the geographical region English 7
• Page 8 - English - : TV size in inches VESA screw hole specs A B in millimetres C mm Standard Screw Quantity 4355 200 x 200 4345 M8 46575 400 x 400 82 600 x 400 4143 Do not install your wall mount kit while your TV is turned on This may result in personal injury from electric shock Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications Screws that are too long may cause damage to the inside of the TV set For wall mounts that do not comply with the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or cause the product to fall leading to personal injury Samsung is not liable for these kinds of accidents Samsung is not liable for product damage or personal injury when a nonVESA or nonspecified wall mount is used or when the consumer fails to follow the product installation instructions Do not mount the TV at more than a 15 degree tilt Always have two people mount the TV onto a wall For 82 inch or larger models have four people mount the TV onto a wall Providing proper ventilation for your TV When you install your TV maintain a distance of at least 10 cm between the TV and other objects walls cabinet sides etc to ensure proper ventilation Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature When you install your TV with a stand or a wall mount we strongly recommend you use parts provided by Samsung Electronics only Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling Installation with a stand Installation with a wall mount 10 cm10 cm 10 cm 10 cm 10 cm 10 cm10 cm English 8
• Page 9 - English - : Attaching the TV to the Stand Make sure you have all the accessories shown and that you assemble the stand following the provided assembly instructions Safety Precaution Securing the TV to the wall to prevent falling Caution Pulling pushing or climbing on the TV may cause the TV to fall In particular ensure your children do not hang on or destabilise the TV This action may cause the TV to tip over causing serious injuries or death Follow all safety precautions provided in the Safety Flyer included with your TV For added stability and safety you can purchase and install the antifall device as described below WARNING Never place a television set in an unstable location The television set may fall causing serious personal injury or death Many injuries particularly to children can be avoided by taking simple precautions such as Using cabinets or stands recommended by the manufacturer of the television set Only using furniture that can safely support the television set Ensuring the television set is not overhanging the edge of the supporting furniture Not placing the television set on tall furniture for example cupboards or bookcases without anchoring both the furniture and the television set to a suitable support Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture Educating children about the dangers of climbing on furniture to reach the television set or its controls If you are retaining and relocating the television set that you are replacing with this new set you should apply the same precautions to the old set When you have to relocate or lift the TV for replacement or cleaning be sure not to pull out the stand Preventing the TV from falling 1 Using the appropriate screws firmly fasten a set of brackets to the wall Confirm that the screws are firmly attached to the wall You may need additional material such as wall anchors depending on the type of wall 2 Using the appropriately sized screws firmly fasten a set of brackets to the TV For the screw specifications refer to the standard screw part in the table under quotMounting the TV on a wallquot 3 Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable heavyduty string and then tie the string tightly Install the TV near the wall so that it does not fall backwards Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV The product colour and shape may vary depending on the model English 9
• Page 10 - English - : 03 The Samsung Smart Remote About the Buttons on the Samsung Smart Remote The images buttons and functions of the Samsung Smart Remote may differ depending on the model The Universal Remote function operates normally only when you use the Samsung Smart Remote that comes with the TV Power Press to turn the TV on or off Colour Number button Each time you press this button the coloured buttons window and the virtual numeric pad are displayed alternately Use these coloured buttons to access additional options specific to the feature you are using Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc When you press the button and then select TTXMIX from the pop up list the TTX menu appears Return Returns to the previous menu When pressed for 1 second or more the running function is terminated When pressed while you are watching a programme the previous channel appears Playpause When pressed the playback controls appear Using these controls you can control the media content that is playing Smart Hub Returns to the Home Screen VOL Volume Move the button up or down to adjust the volume To mute the sound press the button When pressed for 1 second or more the Accessibility Shortcuts menu appears CH Channel Move the button up or down to change the channel To see the Guide or Channel List screen press the button The Guide or Channel List screen appears depending on the geographical area Press each button to run its function Select Selects or runs a focused item When pressed while you are watching a broadcast programme detailed programme information appears Directional pad updownleftright Moves the focus and changes the values seen on the TVs menu Bixby Runs Bixby Press and hold the button say a command and then release the button to run Bixby When you press the button the Explore Now menu appears at the bottom of the screen The supported Bixbys languages and features may differ by geographical region Ambient Mode In TV mode press this button to enter Ambient Mode If you press the button when the TV is turned off the TV turns on in Ambient Mode For more information about the Ambient Mode refer to Smart Features gt Using the Ambient Mode in the eManual English 10
• Page 11 - English - : Pairing the TV to the Samsung Smart Remote When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the buttons labelled and as shown in the figure on the left simultaneously for 3 seconds or more Installing batteries into the Samsung Smart Remote To install the batteries push the rear cover open in the direction of the arrow at the bottom of the illustration and then insert the batteries as shown in the figure Make sure that the positive and negative ends are facing in the correct direction Close the rear cover as shown Alkaline batteries are recommended for longer battery life English 11
• Page 12 - English - : 04 Running the Initial Setup When you turn on your TV for the first time it immediately starts the Initial Setup The Initial Setup allows you to configure the basic settings for the TV to operate such as broadcast reception channel search and network connection at one time Before starting the Initial Setup be sure to connect external devices first To use the TVs smart features the TV must be connected to the Internet To perform Initial Setup using the SmartThings app you must connect your mobile device via WiFi If the popup for setup does not appear automatically on the SmartThings app on your mobile device continue setup manually after adding the TV using Add Device on the dashboard of the SmartThings app The SmartThings app is available for mobile devices running Android 60 or higher or iOS 10 or higher Noise may occur temporarily when the TV communicates with mobile devices You can also start the Initial Setup using the TVs menu gt Settings gt General gt Reset Follow the instructions displayed on the Initial Setup screen and configure the TVs basic settings to suit your viewing environment Using the TV Controller You can turn on the TV with the TV Controller button at the bottom of the TV and then use the Control menu The Control menu appears when the TV Controller button is pressed while the TV is On For more information about its usage refer to the figure below The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached Please remove the protective film Control menu Power off Volume Up Channel Up Volume Down Channel Down Source TV Controller button Remote control sensor Press Move Press amp Hold Select The TV Controller button is located on the bottom of the TV English 12
• Page 13 - English - : 05 Connecting to a Network Connecting the TV to a network gives you access to online services such as Smart Hub as well as software updates Network Connection Wireless Connect the TV to the Internet using a standard access point or modem Wireless IP access point or modem with a DHCP Server LAN Cable Not Supplied The LAN Port on the Wall Network Connection Wired Connect your TV to the network using a LAN cable The TV will not be able to connect to the Internet if your network speed is below 10 Mbps Use Cat7 STP Type cable for the connection Shielded Twisted Pair English 13
• Page 14 - English - : Mobile Network Depending on the model or geographical area While connecting to the mobile network some functions might be unavailable Refer to the following diagram and insert the Mobile Dongle into the USB port The Mobile Dongle must be connected to the TV in order to connect to the mobile network However the Mobile Dongle is sold separately and is not available from Samsung If you have any problems using online services please contact your Internet service provider When you use a large mobile dongleData Card USB devices may not work properly due to interferences among the USB ports or the wireless network may not work properly due to interferences from the peripherals and surroundings In this case use a USB extension cable to connect a large mobile dongle to a USB port Supported mobile service providers and Model No For more information refer to the eManual English 14
• Page 15 - English - : 06 Troubleshooting and Maintenance Troubleshooting If the TV seems to have a problem first review this list of possible problems and solutions Alternatively review the Troubleshooting Section in the eManual If none of these troubleshooting tips apply please visit www samsungcom and click on Support or contact the call centre listed on the back cover of this manual This TFT LED panel is made up of sub pixels which require sophisticated technology to produce There may be however a few bright or dark pixels on the screen These pixels will have no impact on the performance of the product To keep your TV in optimum condition upgrade to the latest software Use the Update Now or Auto update functions on the TVs menu gt Settings gt Support gt Software Update gt Update Now or Auto update The TV wont turn on Make sure that the AC power cord is securely plugged in to the TV and the wall outlet Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control If the TV turns on refer to The remote control does not work There is no picturevideosound or a distorted picturevideosound from an external device or Weak or No Signal is displayed on the TV or you cannot find a channel Make sure the connection to the device is correct and that all cables are fully inserted Remove and reconnect all cables connected to the TV and the external devices Try new cables if possible Confirm that the correct input source has been selected gt Source Perform a TV self diagnosis to determine if the problem is caused by the TV or the device gt Settings gt Support gt Self Diagnosis gt Start Picture Test or Start Sound Test If the test results are normal reboot the connected devices by unplugging each devices power cord and then plugging it in again If the issue persists refer to the connection guide in the user manual of the connected device If you are not using a cable box or satellite box and your TV is receiving TV signals from an antenna or a cable wall connector run Auto Tuning to search for channels gt Settings gt Broadcasting gt Auto Tuning Settings gt Auto Tuning The Auto Tuning Settings may not appear depending on the model or geographical area If you are using a cable box or satellite box please refer to the cable box or satellite box manual English 15
• Page 16 - English - : The remote control does not work Check if the power indicator at the bottom of the TV blinks when you press the remotes Power button If it does not replace the remote controls batteries Make sure that the batteries are installed with their poles in the correct direction Try pointing the remote directly at the TV from 1518 m away If your TV came with a Samsung Smart Remote Bluetooth Remote make sure to pair the remote to the TV The cable box or satellite box remote control doesnt turn the TV on or off or adjust the volume Programme the cable box or satellite box remote control to operate the TV Refer to the cable box or satellite box user manual for the SAMSUNG TV code The TV settings are lost after 5 minutes The TV is in the Retail Mode Change the Usage Mode in the General Menu to Home Mode gt Settings gt General gt System Manager gt Usage Mode gt Home Mode Intermittent WiFi Make sure the TV has a network connection gt Settings gt General gt Network gt Network Status Make sure the WiFi password is entered correctly Check the distance between the TV and the modem or access point The distance should not exceed 152 m Reduce interference by not using or turning off wireless devices Also verify that there are no obstacles between the TV and the modem or access point The WiFi strength can be decreased by appliances cordless phones stone wallsfireplaces etc Single story Multi story Wireless access point Wireless repeater Contact your Internet Service Provider ISP and ask them to reset your network circuit to reregister the MAC addresses of your new modem or access point and the TV English 16
• Page 17 - English - : Video Apps problems Youtube etc Change the DNS to 8888 Select gt Settings gt General gt Network gt Network Status gt IP Settings gt DNS setting gt Enter manually gt DNS Server gt enter 8888 gt OK Reset by selecting gt Settings gt Support gt Self Diagnosis gt Reset Smart Hub What is Remote Support Samsung Remote Support service offers you oneonone support with a Samsung Technician who can remotely Diagnose your TV Adjust the TV settings for you Perform a factory reset on your TV Install recommended firmware updates How does Remote Support work You can easily get Samsung Remote Support service for your TV 1 Call the Samsung Contact Centre and ask for remote support 2 Open the menu on your TV and go to the Support section gt Settings gt Support 3 Select Remote Management then read and agree to the service agreements When the PIN screen appears provide the PIN number to the technician 4 The technician will then access your TV Eco Sensor and screen brightness Eco Sensor adjusts the brightness of the TV automatically This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption If you want to turn this off go to gt Settings gt General gt Eco Solution gt Ambient Light Detection If the screen is too dark while you are watching TV in a dark environment it may be due to the Ambient Light Detection function The eco sensor is located at the bottom of the TV Do not block the sensor with any object This can decrease picture brightness English 17
• Page 18 - English - : Caring for the TV If a sticker was attached to the TV screen some debris can remain after you remove the sticker Please clean the debris off before watching TV The exterior and screen of the TV can get scratched during cleaning Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches Do not spray water or any liquid directly onto the TV Any liquid that goes into the product may cause a failure fire or electric shock To clean the screen turn off the TV then gently wipe away smudges and fingerprints on the panel with a microfiber cloth Clean the body or panel of the TV with a microfiber cloth dampened with a small amount of water After that remove the moisture with a dry cloth While cleaning do not apply strong force to the surface of the panel because it can damage the panel Never use flammable liquids benzene thinner etc or a cleaning agent For stubborn smudges spray a small amount of screen cleaner on a microfiber cloth and then use the cloth to wipe away the smudges English 18
• Page 20 - English - : Environmental Considerations Operating Temperature Operating Humidity Storage Temperature Storage Humidity 50F to 104F 10C to 40C 10 to 80 noncondensing 4F to 113F 20C to 45C 5 to 95 noncondensing The design and specifications are subject to change without prior notice For information about the power supply and more information about power consumption refer to the labelrating attached to the product You can see the labelrating attached to the back of the TV For some models you can see the labelrating inside the cover terminal Decreasing power consumption When you shut the TV off it enters Standby mode In Standby mode it continues to draw a small amount of power To decrease power consumption unplug the power cord when you dont intend to use the TV for a long time English 20
• Page 21 - English - : Licences The terms HDMI and HDMI HighDefinition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries For India only This product is RoHS compliant This marking on the product accessories or literature indicates that the product and its electronic accessories should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources For more information on safe disposal and recycling visit our website wwwsamsungcomin or contact our Helpline numbers1800 40 SAMSUNG1800 40 7267864 TollFree WARNING TO PREVENT THE SPREAD OF FIRE KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES English 21
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• Page 23 - English - : Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products please contact the SAMSUNG customer care centre Country Customer Care Centre Web Site SINGAPORE 1800 7267864 1800SAMSUNG wwwsamsungcomsgsupport AUSTRALIA 1300 362 603 wwwsamsungcomausupport NEW ZEALAND 0800 726 786 wwwsamsungcomnzsupport VIETNAM 1800 588 889 wwwsamsungcomvnsupport THAILAND 026893232 1800293232 Toll free wwwsamsungcomthsupport MYANMAR 9512399888 wwwsamsungcommmsupport CAMBODIA 85523993232 1800203232 Toll free wwwsamsungcomthsupport LAOS 85621417333 MALAYSIA 1800889999 6037713 7420 Overseas contact wwwsamsungcommysupport INDONESIA 02156997777 08001128888 All Product Toll Free wwwsamsungcomidsupport PHILIPPINES 1800107267864 PLDT Toll Free 180087267864 Globe Landline and Mobile 02 4222111 Standard Landline wwwsamsungcomphsupport JAPAN 0120363905 wwwgalaxymobilejpjpsupport INDIA 1800 40 SAMSUNG 1800 40 7267864 TollFree wwwsamsungcominsupport NEPAL 16600172667 Toll Free for NTC Only wwwsamsungcominsupport BANGLADESH 08000300300 Toll free wwwsamsungcominsupport SRI LANKA 9411SAMSUNG 94117267864 wwwsamsungcominsupport EGYPT 080007267864 wwwsamsungcomegsupport ALGERIA 3004 wwwsamsungcomnafricasupport IRAN 0218255 CE wwwsamsungcomiransupport ISRAEL 6963 wwwsamsungcomilsupport SAUDI ARABIA 966 8002474357 800 247 HELP wwwsamsungcomsaensupport English wwwsamsungcomsasupport Arabic PAKISTAN 0800Samsung 72678 wwwsamsungcompksupport TUNISIA 80 100 012 wwwsamsungcomnafricasupport UAE 800SAMSUNG 800 726 7864 wwwsamsungcomaesupport English wwwsamsungcomaearsupport Arabic OMAN 800SAM CS 80072627 KUWAIT 183CALL 1832255 BAHRAIN 8000GSAM 80004726 QATAR 800CALL 8002255 TURKEY 444 77 11 wwwsamsungcomtrsupport JORDAN 080022273 06 5777444 wwwsamsungcomlevantsupport SYRIA 962 5777444 LEBANON 1299 IRAQ 80010080 MOROCCO 080 100 22 55 wwwsamsungcomnafricasupport
• Page 24 - English - : 2019 Samsung Electronics Co Ltd All rights reserved Country Customer Care Centre Web Site SOUTH AFRICA 0860 SAMSUNG 726 7864 wwwsamsungcomsupport NAMIBIA 08197267864 ZAMBIA 3434 MAURITIUS 800 2550 REUNION 0262 50 88 80 ANGOLA 917 267 864 ZIMBABWE 0808 0204 MOZAMBIQUE 847267864 NIGERIA 08007267864 wwwsamsungcomafricaensupport GHANA 0800100077 COTE D IVOIRE 80000077 wwwsamsungcomafricafrsupportSENEGAL 800000077 CAMEROON 670950077 KENYA 0800 545 545 wwwsamsungcomsupport UGANDA 0800 300 300 TANZANIA 0800 780 089 RWANDA 9999 BURUNDI 200 DRC 499999 SUDAN 1969