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EN 13
TROUBLESHOOTING GUIDE
• Read and follow the instructions given in the section “Instructions for use”.
• Check that the electricity supply has not been shut off.
• Dry the hob thoroughly after cleaning it.
• If, when the hob is switched on, alphanumeric codes appear on the display, consult the following table for instructions.
• If the hob cannot be switched off after using it, disconnect it from the power supply.
ERROR CODE DESCRIPTION POSSIBLE CAUSES ERROR ELIMINATION
C81, C82
The control panel switches off
because of excessively high
temperatures
The internal temperature of
electronic parts is too high
Wait for the hob to cool down before
using it again
F42 or F43 The connection voltage is wrong
The sensor detects a discrepancy
between the appliance voltage and
that of the mains supply
Disconnect the hob from the mains
and check the electrical connection
F12, F21, F25, F36, F37, F40, F47,
F56, F58, F60
Call the After-Sales Service and specify the error codeNOISES
NOISES MADE BY THE HOB
Induction hobs can make whistling or crackling sounds during normal operation, these actually come from the pots and pans as a result of the characteristics
of the bottoms (for example, bottoms made of several layers of material, or uneven bottoms). These noises vary depending on the pots and pans used and the
amount of food they contain, and are not indicative of a defect of any kind.
In addition, the induction hob is equipped with an internal cooling system to control the temperature of electronic parts; as a result, during operation and
for several minutes after the hob has been switched off, the noise of the cooling fan will be audible. This is perfectly normal and indeed essential for proper
functioning of the appliance.
AFTER-SALES SERVICE
Before contacting the After-sales Service:
1. See if you can solve the problem yourself with the help of the “Troubleshooting guide”.
2. Switch the appliance off and then on again it to see if the problem has been eliminated.
If the problem persists after the above checks, contact the nearest After-Sales Service.
Always specify:
• a brief description of the fault;
• the product type and exact model;
• the Service number (the number after the word Service on the rating plate), located under the
appliance (on the metal plate);
• your full address;
• your telephone number.
If any repairs are required, contact an authorised After-Sales Service Centre (to ensure the use of original spare parts and correct repairs). Spare parts are
available for 10 years.
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