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Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460274) - 2019 - CRC - 9/18/18
Customer Information 349
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 349
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 351
Customer Assistance for Text
Telephone (TTY) Users . . . . . 352
Online Owner Center . . . . . . . . . 352
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 353
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 353
Scheduling Service
Appointments . . . . . . . . . . . . . . . 355
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 355
Collision Damage Repair . . . . . 356
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 359
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 359
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 360
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 360
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 361
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 361
Event Data Recorders . . . . . . . . 361
OnStar . . . . . . . . . . . . . . . . . . . . . . . 362
Infotainment System . . . . . . . . . . 362
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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