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25
Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem Possible Causes What To Do
Burners have yellow or
The combustion quality of • Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be flames are normal. If burner flames look like
A,
call for
determined visually. service. Normal burner flames should look like
B
or
C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips C–Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas
Burner parts not replaced • See
Care and cleaning of the cooktop
section.
correctly.
Control knobs
Controls improperly set. • To turn from the
OFF
position, push the knob in
will not turn
and then turn. The knob can only be turned in a
counterclockwise
direction. When the knob is at any
other position, it can be turned in either direction
without being pushed in.
Burners do not light
Plug on cooktop is not • Make sure electrical plug is plugged into a live, properly
completely inserted in the grounded outlet.
electrical outlet.
Gas supply not connected • See the
Installation Instructions
section.
or turned on.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Igniter orifice in burner body • Remove the obstruction.
may be clogged.
Burner parts not replaced • See the
Care and cleaning of the cooktop
section.
correctly.
Hole in burner top behind • Use a small sewing needle to unplug.
the igniter may be clogged.
Ticking sound persists
Be sure the knob is in the • Remove knob by pulling it straight off the stem and
after burner is turned off OFF
position. check the bottom of the knob for any build-up of soil.
Burner flames very
Improper air to gas ratio. • If cooktop is connected to LP gas, contact the person
large or yellow
who installed your cooktop or made the conversion.
Fan does not work
The vent is not fully extended. • See the
Installation Instructions
section.
The fan control knob is • Turn knob in
clockwise
direction to turn fan on.
improperly set.
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