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User Manual
- User Manual - (English, French, Spanish)
- Quick Guide - (English)
- Energy Guide - (English)
- Warranty - (English)
- Before you start
- Operations
- Maintenance
- Troubleshooting
Table of contents
User Manual for Washer
Before you start
Initial settings
Run Calibration (recommended)
Calibrationensures accurate weight detection by the washer. Make sure the drum is empty before running Calibration .
- Press Power to turn on the washer.
- Press and hold Temp. and Delay End simultaneously for 3 seconds.
- Press and hold Start/Pause (Hold to Start) to start Calibration.
- The door is locked during the operation.
- The drum keeps rotating clockwise and counterclockwise for several minutes.
4. When complete, the washer turns off automatically.
Laundry guidelines
STEP 1 Sort
Sort the laundry according to these criteria:
- Care Label: Sort the laundry into cottons, mixed fibers, synthetics, silks, wools, and rayon.
- Color: Separate whites from colors.
- Size: Mixing different sized items together in the drum improves the washing performance.
- Sensitivity: Wash delicate items separately. For pure, new woolen items, curtains, and silk items, check the labels on the items.
NOTE
Make sure to check the care label on all clothing, and sort clothing accordingly before starting the wash.
STEP 2 Empty pockets
Empty all the pockets of your laundry items
- Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum.
Turn clothing with buttons and embroideries inside out
- If pants or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and fixed with a string.
- Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash.
STEP 3 Use a laundry net
- Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items.
- Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a fine laundry net.
- Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washer and result in injury.
STEP 4 Determine the load capacity
Do not overload the washer. Overloading may cause the washer to wash improperly.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced.
For bedding or bedding covers, the recommended maximum spin level is Level 2 or Level and the load capacity is 3.0 kg or less.
CAUTION
If the laundry is unbalanced and the “UB ” information code is displayed, redistribute the load. Unbalanced laundry may reduce spinning performance.
STEP 5 Add the correct detergent type
The type of detergent you use - general purpose, specifically for woolens, etc. - depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Regardless of the specific type of detergent you use, always use “low suds” HE laundry detergent which is designed for automatic washers.
NOTE
- Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact your local water authority.
- Do not use detergent that tends to harden or solidify. This detergent may remain after the rinse cycle, blocking the drain outlet.
CAUTION
When washing wool using the WOOLcycle, use only a neutral liquid detergent. Powdered detergent used with the WOOLcycle can remain on the laundry and discolor it.
Use HE detergent only
Your washer is designed to use high efficiency (HE) detergents.
- For the best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. (* Brand names are trademarks of their respective manufacturers.)
WARNING
For best results, use HE detergents only. Do not use non-HE detergent, organic detergent, natural detergent or HE detergents with natural ingredients (such as vinegar, baking soda).
Detergent drawer guidelines
The washer provides a three-compartment dispenser: the front-left compartment for the main wash, the front-right for fabric softeners, and the rear-right for the liquid chlorine bleach.
A. Main-wash compartment : Add mainwash detergent, water softener, soaking detergent, color–safe, and/or stain removers.
B. Softener compartment : Add fabric softener. Do not exceed the max line .
C. Bleach compartment : Add liquid chlorine bleach. Do not exceed the max line .
CAUTION
- Do not open the detergent drawer while the washer is operating.
- Do not put a tablet or capsule type detergents into the detergent drawer. Put them directly into the drum.
- Do not use a ball type detergent.
- To prevent the compartment from clogging, concentrated or highly-enriched agents fabric softener or detergent) must be diluted with water before being added.
To add washing agents to the detergent drawer
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CAUTION
NOTE
3. Add fabric softener to the softener compartment . Do not exceed the max line (B) . CAUTION
4. Close the detergent drawer. |
To use powdered detergent
First, remove the provided liquid detergent container from the mainwash compartment . Then, add powdered detergent to the main-wash compartment according to the detergent manufacturer’s instructions.
CAUTION
Do not add powdered detergent to the liquid detergent container.
To use the bleach compartment
Add only liquid chlorine bleach to the bleach compartment . Do not exceed the max line .
CAUTION
Do not add undiluted liquid chlorine bleach directly to the load or to the drum. It is a powerful chemical and can cause fabric damage, such as weakening of the fibers or color loss if not used properly.
To use oxygen boosters or color-safe bleach
Oxygen boosters or color-safe bleach can increase washing performance. Make sure to add the oxygen booster or color-safe bleach after putting the laundry into the drum.
NOTE
To use both powdered detergent and powdered oxygen booster or powdered color-safe bleach, it is more effective to put them together into the drum before loading the laundry
Operations
WARNING To reduce the risk of fire, electric shock, or injury to persons, read the Safety information before operating this appliance.
Control panel
01 Cycle Selector | Turn the dial to select a cycle. (For more information about wash cycles, see page 35.) |
02 Display | The display shows current cycle information and estimated time remaining, or an information code if the washer needs to be checked. |
03 Temp. |
Press to change the water temperature for the current cycle.
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04 Rinse |
Press to change the rinse count for the current cycle.
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05 Spin |
Press to change the spinning speed for the current cycle.
Rinse hold (All indicators are off): The final rinse process is suspended so that the laundry remains in the water. To unload the laundry, run a drain or spin process. NOTE Spin Only : To perform the spin process only, press and hold Spin for 3 seconds. With the cycle time on the display, press Spin repeatedly until a desired spinning speed is selected. Then, press and hold Start/Pause (Hold to Start) to start. |
06 Soil |
Press to change the soil level for the current cycle.
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07 Pre Soak | Press to add 30 minutes of soaking time at the start of the wash cycle for better stain removal. |
08 Alarm Off | Press to turn the alarm sound on or off. When the alarm is off, the cycle completion melody and the power-off beep will not sound. However, button and alert sounds will remain on. |
09 Delay End | Set the washer to finish your wash automatically at later time. Choose a delay of between 1 to 24 hours (in 1 hour increments). (For more information about Delay End , see page 38.) |
10 Smart Care | This function enables you to check the status of the washer using a smartphone. |
11 Power | Press to turn the washer on or off. |
12 Start/Pause (Hold to Start) | Press and hold to start operation or press to stop operation temporarily. |
Icon description
Garment+ |
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Door Lock |
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SELF CLEAN reminder |
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Child Lock |
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Alarm Off |
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Simple steps to start
- Press Power to turn on the washer.
- Turn the Cycle Selector to select a cycle.
- Change the cycle settings (Temp. , Rinse , Spin , and Soil ) as necessary.
- Select desired options as necessary.
- Press and hold Start/Pause (Hold to Start) .
To change the cycle during operation
- Press Start/Pause (Hold to Start) to stop operation.
- Select a different cycle.
- Press and hold Start/Pause (Hold to Start) again to start the new cycle.
WARNING
Do not place anything on top of your washer while it is running
Cycle overview
NOTE
The washer detects the weight of the items and automatically adjusts the optimal water level, washing time, rinse counts, and spin counts. (This may not be applicable on some cycles.)
Cycle | Description |
NORMAL |
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HEAVY DUTY |
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WHITES |
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BEDDING |
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ACTIVEWEAR |
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QUICK WASH |
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DELICATES |
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PERM PRESS |
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RINSE+SPIN |
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SELF CLEAN+ |
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Cycle chart
Use this chart to set the best cycle and options for your laundry.
NOTE
Special features
Delay End
You can set the washer to finish your wash automatically at a later time by choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.
- Select a cycle. Then, change the cycle settings if necessary.
- Press Delay End repeatedly until a desired end time is set.
- Press and hold Start/Pause (Hold to Start) .
- To cancel Delay End , restart the washer by pressing Power .
Real-life case
You want to finish a two-hour cycle 3 hours from now. To do this, you add the Delay End option to the current cycle with a 3-hour setting, and then press and hold Start/Pause (Hold to Start) at 2:00 pm. The washer starts operating at 3:00 pm and ends at 5:00 pm.
Provided below is the time line for this example.
ATC (Auto Temperature Control)
ATC enables the washer to control water temperatures in each washing cycle using the internal thermistor. It is designed to maintain certain washing temperatures for best results.
NOTE
- If you select NORMAL or HEAVY DUTY , you may notice the washer supplying cold water. This is normal because the machine is designed to reduce power consumption. In these cycles, the water temperature for Level 5 is similar to bath-water temperatures, and Level 3 is similar to comfortable swimming pool temperatures.
- To wash clothes at a specific temperature, you must choose a different cycle first.
Child Lock
The Child Lockfunction locks the washer door to prevent children from climbing into and suffocating inside the drum.
- To activate or deactivate Child Lock , press and hold both Temp. and Rinse for 3 seconds.
- When Child Lockis activated, the door locks and the Child Lockindicator turns on. All the buttons on the control panel becomes inactive, and you must deactivate Child Lock to use the control panel.
- When Child Lockis deactivated, the door unlocks and the Child Lockindicator turns off. All the buttons on the control panel becomes active, and you can use the control panel.
NOTE
To add laundry after activating Child Lock , deactivate Child Lockor restart the washer.
Alarm Off
You can turn the alarm sound on or off. When the alarm is off, the cycle completion melody and the power-off beep will not sound. However, the other sounds stay active.
- Press Alarm Off to turn the alarm on or off.
- Your setting will be kept even after you turn off and then restart the appliance.
Maintenance
Keep the washer clean for best performance and to lengthen its life cycle.
WARNING
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump.
Self Clean
Certain usage and environmental conditions may result in some residue build-up or odor in the washer drum. To prevent this build-up of residue or odor causing bacteria and keep your washer drum fresh and clean, perform the SELF CLEAN cycle at least once a month or every 40 cycles. Perform the recommended procedure below when using the SELF CLEAN cycle.
- Remove all items from the washer drum and ensure the drum is empty. Laundry left in the drum during the SELF CLEAN cycle may be damaged.
- Press Power to turn on the washer.
- Turn the Cycle Selector to SELF CLEAN .
- Press and hold Start/Pause (Hold to Start) .
NOTE
- The water temperature for SELF CLEAN is defaulted to Hot. This temperature cannot be changed.
- In the case where residue is present in the washer drum, add liquid chlorine bleach to the MAX level line in the main-wash compartment before starting the SELF CLEAN cycle. Do not add the liquid chlorine bleach to the bleach compartment (This is only the case for SELF CLEAN cycle).
- Do not exceed the max line. Do not use or mix any other detergent or chemicals during the SELF CLEAN cycle. If necessary, run a RINSE+SPINcycle after the SELF CLEAN cycle has completed to help remove any remaining residue.
CAUTION
If there is chlorine bleach left in the washer drum for an extended period of time, rust can occur.
SELF CLEAN reminder
- After 40 washing cycles, the SELF CLEAN LED reminder icon and the SELF CLEAN cycle LED will blink on the control panel for an hour and then turn off automatically.
- The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 40 cycles have been completed.
Smart Care
To enable this function, you must first download the Samsung Laundry app from the Play Store or the App Store and install it on a mobile device that has a camera function. The Smart Carefunction has been optimized for Galaxy and iPhone mobile devices (applicable models only).
- When the washer detects an issue to check, an information code appears on the display. To enter Smart Caremode, press Smart Care .
- The washer starts the self-diagnosis procedure and displays an information code if a problem is detected.
- Run the Samsung Laundry app on your mobile device, and then tap Smart Care .
- Put the mobile device close to the washer’s display so that the smartphone camera and the washer face each other. The information code will be recognized automatically by the app.
- When the information code is recognized correctly, the app provides detailed information about the problem with applicable solutions.
NOTE
- The function name, Smart Care , may differ depending on the language.
- If the washer's display reflects light, the app may fail to recognize the information code.
- If the app fails to recognize the information code, you can enter the code manually on the app
Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.
NOTE Use a spacious container because the water in the drum may be more than expected. |
Cleaning
Surface of the washer
Use a soft cloth with a nonabrasive household cleaner. Do not spray water onto the washer.
Mesh filter
Clean the mesh filter of the water hose once or twice a year.
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NOTE If a mesh filter is clogged, the “4C ” information code appears on the washer’s display screen.
Pump filter
You should clean the pump filter 5 or 6 times a year to prevent it from clogging. A clogged pump filter may reduce the bubble effect.
NOTE
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NOTE
If the pump filter is clogged, the “5C ” information code appears on the washer’s display screen.
CAUTION
- Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.
- Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak.
Detergent drawer
NOTE Other parts of the drawer can also be removed. They can fall out if you hold the drawer upside down. |
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5. Clean the drawer recess using a soft brush. 6. Reinsert the liquid detergent container into the detergent drawer. 7. Slide the drawer into the drawer recess, and then push it inward until it is fully closed. NOTE To remove remaining detergent, run the RINSE+SPIN cycle with the drum empty. |
Door diaphragm
- Open the door, and then empty the drum.
- Combine 3/4 cups of liquid chlorine bleach and 1 gallon of warm tap water.
- Wearing rubber gloves, use a soft, clean cloth dipped in the water and bleach solution to clean the diaphragm.
- Let stand 5 minutes, and then wipe up and dry well.
CAUTION
Use bleach carefully and be sure to follow the bleach manufacturer’s use and care instructions.
Recovery from freezing
The washer may freeze when the temperature in its location drops below 32 °F (0 °C).
- Turn off the washer, and then unplug the power cord.
- Pour warm water over the water tap to loosen the water hose.
- Disconnect the water hose, and then soak it in warm water.
- Pour warm water into the drum and leave it for about 10 minutes.
- Reconnect the water hose to the water tap.
NOTE
If the washer still doesn’t operate normally, repeat the steps above.
Care for an extended period of non-use
Avoid leaving the washer unused for an extended time. However, if you intend to leave the washer unused for a long period of time, follow the directions below:
- Press Power , and then turn the Cycle Selector to RINSE+SPIN .
- Empty the drum, and then press and hold Start/Pause (Hold to Start) .
- When the cycle is complete, close the water taps and disconnect the water hoses.
- Turn off the washer, and then unplug the power cord.
- Open the door to let air circulate through the drum.
Cleaning the exterior
- Turn off the water taps after finishing the day’s washing. This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the door open to allow the inside of your washer to dry out.
- Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. Clean the following as recommended below:
- Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panel.
- Cabinet – Clean with soap and water.
Cleaning the interior
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.
CAUTION
Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry.
NOTE
Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”.
Troubleshooting
Checkpoints
If you encounter a problem with the washer, first check the table below and try the suggestions.
Problem | Action |
Does not start. |
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Water supply is insufficient, or no water is supplied. |
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After a cycle, detergent remains in the detergent drawer. |
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Excessive vibrations or makes noise. |
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Does not drain and/ or spin. |
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The door does not open. |
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Excessive suds. |
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Cannot add additional detergent. |
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The washer stops. |
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Fills with the wrong temperature water. |
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The load is wet at the end of a cycle. |
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Leaks water. |
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Has odors. |
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After a cycle, washer is not off and/or the door does not open. |
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If a problem persists, contact a local Samsung service center.
Information codes
If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Code | Action |
1C |
Check the water level sensor.
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DC |
The door is open.
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DC1 |
Check the door switch.
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LC |
Check for water leaks.
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4C |
Check the water supply line.
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4C2 |
Laundry needs protection because the water being supplied is too hot.
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5C |
Check the drain system.
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HC |
Check the washing heater.
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UB |
Check the spinning process.
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8C, 8C1, 8C2 |
Check the MEMS sensor.
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OC |
Water may overflow.
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3C |
Check the motor.
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AC6 |
Check the PBA communication status.
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9C1, 9C2 |
The electronic control needs to be checked.
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SF |
System failed.
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If any information code keeps appearing on the screen, contact a local Samsung service center.
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