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15
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual, or visit www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
Whirlpool Brand Home Appliances
Customer eXperience Center
200 - 6750 Century Ave.
Mississauga Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
If you experience Recommended Solutions
Microwave oven will
not operate
Check the following:
■ Household fuse or circuit breaker: If a household fuse has blown or a circuit breaker has tripped, replace
the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■ Magnetron: Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does
not heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
■ Door: Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove
it, then rmly close door.
If a message about the door appears in the display, the door has been closed for 5 minutes or more
without the microwave oven being started. This occurs to avoid unintended starting of the microwave
oven. Open and close the door, then start the cycle.
■ Control: Make sure control is set properly. Make sure Control Lock is off. Make sure Demo mode
(onsome models) is off.
Arcing in the
microwave oven
Check the following:
■ Soil buildup: Soil buildup on cavity walls, microwave inlet cover, and area where the door touches the
frame can cause arcing. See “General Cleaning” in the “Microwave Oven Care” section.
Turntable alternates
rotation directions
■ This is normal and depends on motor rotation at the beginning of the cycle.
Display shows
messages
■ “Enter clock” with ashing digits means there has been a power failure. Reset the clock.
■ A letter followed by a number is an error indicator. Call for assistance.
Fan running during
cooktop usage
■ This is normal. The microwave oven’s cooling fan, which is separate from the vent fan, automatically
comes on during microwave oven operation to cool the microwave oven. It may also automatically come
on and cycle on and off to cool the microwave oven’s controls while the cooktop below is being used.
Radio, TV, or cordless
phone interference
Check the following:
■ Proximity: Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
■ Soil: Make sure the microwave oven door and sealing surfaces are clean.
■ Frequency: Some 2.4 GHz-based cordless phones and home wireless networks may experience static
or noise while microwave oven is on. Use a corded phone, a different frequency cordless phone, or avoid
using these items during microwave oven operation.
TROUBLESHOOTING
For accessories in Canada, you can visit our website at www.whirlpool.ca or call us at 1-800-807-6777.
Cleaning Supplies
■ Heavy-duty Degreaser
■ Affresh
®
Kitchen Appliance Cleaner
■ Affresh
®
Stainless Steel Cleaner
■ Affresh
®
Stainless Steel Wipes
ACCESSORIES
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