Brother FAX-2840 User Manual

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If you are having difficulty with your machine B

Important

• For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

• If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips. You can solve most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/

• If you think there is a problem with the way your faxes look, make a copy first. If the copy looks

good, the problem may not be your machine. Check the chart below and follow the

troubleshooting tips.

• Using non-Brother supplies may affect the print quality, hardware performance, and machine

reliability.

Printing received faxes

Difficulties Suggestions

 Condensed print

 Horizontal streaks

 Top and bottom sentences are

cut off

 Missing lines

Usually this is caused by a poor telephone connection. If your copy looks good,

you probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Poor print quality See Improving the print quality uu page 92.

Vertical black lines when receiving The corona wire for printing may be dirty. Clean the corona wire on the drum unit.

(See Cleaning the corona wire uu page 60.)

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

If the problem continues, call Brother Customer Service at:

1-877-BROTHER (1-877-276-8437) (in USA) or

1-877-BROTHER (in Canada).

Received faxes appear as split or

blank pages.

If the received faxes are divided and printed on two pages or if you get an extra

blank page, your paper size setting may not be correct for the paper you are using.

(See Paper Size uu page 16.)

Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced

incoming fax.)

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Brother FAX-2840