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38
EN
TROUBLESHOOTING
Operation of the appliance can lead to errors and malfunctions. The following tables contain possible
causes and notes for resolving an error message or malfunction.
Before Calling for Service
You can remedy most of the problems by yourself, consequently save time and money, since you do not
need to call LG Electronics service centre. The following table should assist you by troubleshooting.
Error Messages
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If this appliance does not function properly or does not function at all, check the following
before you call LG Electronics service centre.
Symptoms Possible Cause & Solution
1E
INLET ERROR
Water supply is not adequate in that location. Water does not enter
appliance or it enters slowly.
• Check another tap in the house.
Water supply tap is not completely open. Water does not enter the
appliance or it enters slowly.
• Open fully tap.
Water supply hose(s) are kinked.
• Straighten hose or reinstall the water inlet hose
The filter of the supply hose(s) are clogged.
• Check and clean the filter of the inlet hose.
If water leakage occurs in the aqua stop supply hose, indicator will
become red.
• Replace the aqua stop supply hose.
OE
WATER OUTLET
ERROR
Drain hose is kinked or clogged. Water in the appliance does not drain
or drains slowly.
• Clean and straighten the drain hose.
The drain filter is clogged.
• Check and clean the drain filter.
UE
UNBALANCE ERROR
The appliance has a system which detects and corrects the unbalance
of the appliance.
• The laundry may be too wet at the end of the cycle, rearrange the laundry
to allow proper spinning. Close the door and press Start/Pause button.
It may take a few moments before the appliance begins to spin. The door
must be locked before spin can be achieved.
Load is too small. This system may stop spinning or even interrupt the
spin cycle altogether if individual heavy articles (e.g. bath mat, bath
robe, etc.) are loaded.
• Add 1 or 2 similar items or smaller articles of laundry to help balance the
load. Close the door and press Start/Pause button. It may take a few
moments before the appliance begins to spin. The door must be locked
before spin can be achieved.
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