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44 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
Food does not broil
properly.
The serving size may not
be appropriate.
Refer to the cooking guide
for serving sizes on page 31,
and then try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on
page 31.
The cookware is not suited
for broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil
element for 10 minutes.
• See the broiling
recommendation guide
on page 31.
The oven
temperature is too
hot or too cold.
The oven sensor needs to
be adjusted.
See the section on adjusting
the thermostat on page 33.
The oven will not
self-clean.
The oven temperature is
too high to start a self-
clean operation.
Allow the range to cool, and
then reset the controls.
The oven controls have
been set incorrectly.
See the section on self-
cleaning on page 34.
A self-cleaning cycle
cannot be started if the
oven lockout feature has
been activated or if a
radiant surface element
is on.
Deactivate the oven lockout
(see page 33).
Make sure all surface
elements are turned off.
Problem Possible cause Solution
Excessive smoking
during a self-
cleaning cycle.
There is excessive soiling
in the oven.
Press OVEN OFF. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil,
and then start the self-
cleaning cycle again.
The oven door will
not open after a
self-cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a self-
cleaning cycle.
The oven controls were not
set correctly.
See the section on self-
cleaning on page 34.
The oven was heavily
soiled.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily
soiled ovens may need to be
self-cleaned again or for a
longer period of time.
Steam is coming
out of the vent.
When using the convection
feature, it is normal to see
steam coming out of the
oven vent.
This is normal operation,
and not a system failure. Use
the range as usual.
As the number of racks
or amount of food being
cooked increases, the
amount of visible steam
will increase.
A burning or oily
odor is coming
from the vent.
This is normal in a new
oven and will disappear in
time.
If the range is new, operate
the oven empty on bake at
400 °F for 1 hour. You can
also try wiping up residue in
the oven when it is cool.
NE59M4310_AA_DG68-00881A-03_EN+MES+CFR.indb 44 2019-12-13 10:57:48
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