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42 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
The surface unit
frequently cycles on
and off.
The surface unit
stops glowing when
changed to a lower
setting.
The element will cycle on
and off to maintain the
power setting.
This is normal operation, and
not a system failure. Use the
range as usual.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid
across the cooktop surface.
Problem Possible cause Solution
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on pages
37-38.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
“Cracking” or
“popping” sound.
This is the sound of the
metal heating and cooling
during the cooking function.
This is normal operation, and
not a system failure. Use the
range as usual.
NE59M4310_AA_DG68-00881A-03_EN+MES+CFR.indb 42 2019-12-13 10:57:48
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