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15
Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
Before you call
Problem Solution
Poor cooking results
• Many factors affect cooking results. Adjust the recipe’s recommended
power levels or cooking times.
• Cookware is too lightweight or warped. Use heavier quality cookware
so foods being prepared may cook more evenly.
Food not heating
evenly
• Improper cookware. Select at-bottomed cookware of a proper size
to t element.
• Incorrect control setting. Raise or lower setting until proper amount
of heat is obtained.
Scratches or abrasions
on ceramic glass
cooktop surface
• Coarse particles (such as salt or sand) are between cooktop and
utensil. Be sure cooktop surface and bottom of utensils are clean
before use. Small scratches do not affect cooking and will become
less visible with use.
• Cleaning materials not recommended for glass ceramic cooktop
have been used. See Ceramic-Glass Cooktop section in this Owner’s
Guide.
• Cookware with rough bottom has been used. Use at-bottomed,
smooth utensils. See Cookware Recommendations in this Owner’s
Guide.
Metal marks on ceramic
glass cooktop surface
• Sliding or scraping of metal utensils on cooktop surface. Do not slide
metal utensils on cooktop surface. Use a mildly abrasive cleanser to
remove marks.
Brown streaks and
specks on ceramic
glass cooktop surface
• Boilovers have cooked onto surface. Use razor blade scraper to
remove soil. See instructions under Care & Cleaning.
• Cleaning materials not recommended for ceramic-glass cooktop have
been used. Use recommended cleaners and cleaning method. See
Care & Cleaning section in this Owner’s Guide.
Areas of discoloration
on ceramic glass
cooktop surface
• Mineral deposits from water and food. Wet surface with water and
sprinkle on a cooktop cleaning creme. Scrub with a clean damp paper
towel until the stain disappears. Wipe remaining paste away, then
apply a small amount of cooktop cleaning creme and polish with a
clean paper towel. Use cookware with clean, dry bottoms. See Care
& Cleaning section in this Owner’s Guide.
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