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After-sales service en
43
4 After-sales service
After-sales service
If you cannot rectify a fault yourself,
contact customer services. ~ Cover
page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give customer services the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information
*depending on the model:
On the inside of the door*/in the
opened service flap* and on the rear of
the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Odour has not been
removed satisfactorily
after the sensoFresh î
programme.
■ The active oxygen treatment is less effective if the drum is dirty. Run the
äDrum Clean î programme before using the appliance for the first
time, and regularly thereafter.
■ Have you loaded too much laundry? Do not exceed the maximum load.
■ Have you selected a high enough intensity? Select a higher intensity.
There is detergent resi-
due on the laundry.
■ Some phosphate-free detergents contain water-insoluble residue.
■ Select q Rinse or brush the laundry after washing.
When the appliance is
paused, ‹ flashes and
® lights up.
■ The water level is too high. It is not possible to add laundry. Close the door
immediately if necessary.
■ Touch ‹ to continue the programme.
‹ flashes when the
appliance is paused and
® is off.
The door is unlocked. It is possible to add laundry.
If you cannot rectify a fault yourself (after switching the machine off and then on again) or a repair is required:
■ Switch off the appliance and pull the mains plug out of the socket.
■ Turn off the tap and call the after-sales service.
Faults Cause/remedy
E no. Product number
FD Production number
(1U )'
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