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16
www.napoleongrills.com
N415-0271-AU JAN 24.18
Problem Possible Causes Soluon
Burners will not cross
light each other.
Dirty or corroded cross
light brackets.
Clean or replace as required.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside
surfaces.
This is not a defect. The nish on the lid and hood
is porcelain, and will not peel. The peeling is
caused by hardened grease, which dries into paint-
like shards, that ake o. Regular cleaning will
prevent this. See cleaning instrucons.
Burner output on
“high” seng is
too low. (Rumbling
noise and uering
blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other
maer in venturi tube.
Universal Liqueed
Petroleum Gas regulator
in “low ow” state.
Check gas level in Universal Liqueed Petroleum
Gas cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighng
instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh”
sound, followed by a
connuous blow-torch
type sound and grows
dim.)
Ceramic les overloaded
with grease drippings
and build-up. Ports are
clogged.
Burner overheated due
to inadequate venlaon
(too much grill surface
covered by griddle or
pan.)
Cracked ceramic le.
Leaking gasket
surrounding the ceramic
le, or a weld failure in
the burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at
least ve minutes or unl the ceramic les are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
o and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
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