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Appendix
40
A Bluetooth connection is not established or your earbuds and the
mobile device are disconnected
•
Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
•
Ensure that the latest version of the Galaxy Wearable app is installed on the mobile
device. If necessary, update the Galaxy Wearable app to the latest version.
•
Ensure that your earbuds and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
•
Restart the mobile device and relaunch the Galaxy Wearable app.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charging contacts of the earbuds and the charging contacts of the
charging case are in contact with each other.
•
Ensure that the charger is connected properly to the charging case.
•
If the charging contacts are dirty, the battery may not charge properly. Wipe both gold-
coloured contacts with a dry cloth and try charging the battery again.
•
Visit a Samsung Service Centre and have the battery replaced.
The charging time and the battery life is different between the
earbuds
•
The charging time may differ between the two earbuds even if they started charging at
the same time.
•
The charging time and the remaining battery may differ between the two earbuds due to
different inner components.
The battery depletes faster than when first purchased
•
When you expose the Galaxy Buds+ or the battery to very cold or very hot temperatures,
the useful charge may be reduced.
•
The battery is consumable and the useful charge will get shorter over time.
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