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Temperature is too warm ■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment (refrigerator
or freezer) more quickly.
■ Doors are opened often or not closed completely - This allows warm air to enter the refrigerator. Minimize door
openings, keep the doors fully closed, and make sure both doors are properly sealed.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
■ Large amount of warm food recently added - Allow several hours for the refrigerator to return to its normal
temperature.
■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder setting. Check the
temperature again in 24 hours.
Temperature is too cold ■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a warmer setting. Check the
temperature again in 24 hours.
■ Top refrigerator shelf is colder than lower shelves - On some models, air from the freezer enters the refrigerator
compartment through vents near the top refrigerator shelf. As a result, the top shelf can be slightly colder than
lower shelves.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
Interior moisture buildup NOTE: Some moisture buildup is normal. Clean with a soft dry cloth.
■ Room is humid - A humid environment contributes to moisture buildup. Use the refrigerator only in an indoor
location, with as little humidity as possible.
■ Doors are opened often or not closed completely - This allows humid air to enter the refrigerator. Minimize
door openings, keep the doors fully closed, and make sure both doors are properly sealed.
Interior lights do not work ■ Doors have been open for an extended period of time - Close the doors to reset the lights.
■ Light bulb is loose in the socket or has burned out - On models with incandescent or fullsize LED interior light
bulbs, tighten or replace the bulb. See “Lights.”
NOTE: On models with mini LED lights, call for assistance or service if the interior lights do not illuminate when
either door is opened. See either the front cover or the Warranty for contact information.
Dispenser lights do not work
(on some models)
■ Dispenser light is turned off - On some models, if the dispenser light is set to OFF, the light will turn on only
when a dispenser pad/lever is pressed. If you want the dispenser light to stay on continuously, select a different
setting. See “Water and Ice Dispensers.”
■ Dispenser light is set to AUTO or NIGHT LIGHT - On some models, if the dispenser light is set to AUTO or
NIGHT LIGHT, make sure the dispenser light sensor is not blocked. See “Water and Ice Dispensers.”
NOTE: On models with mini LED lights, call for assistance or service if the dispenser lights do not operate correctly.
See either the front cover or the Warranty for contact information.
DOORS AND LEVELING Possible Causes and/or Recommended Solutions
Doors are difficult to open ■ Gaskets are dirty or sticky - Clean the gaskets and contact surfaces with mild soap and warm water. Rinse and
dry with a soft cloth.
Doors will not close completely ■ Door is blocked open - Move food packages away from the door. Make sure all bins and shelves are in their
correct positions. Make sure all packaging materials have been removed.
Doors appear to be uneven ■ Doors need to be aligned, or refrigerator needs to be leveled - See the leveling and door alignment instructions.
Refrigerator rocks
and is not stable
■ Refrigerator is not level - To stabilize the refrigerator, remove the base grille and lower the leveling feet until
they touch the floor. See the leveling and door alignment instructions.
GENERAL OPERATION Possible Causes and/or Recommended Solutions
WARNING
Explosion Hazard
Use nonflammable cleaner.
Failure to do so can result in death, explosion, or fire.
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