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- Owner's manual - (English, French, Spanish)
- Operations
- Maintenance
- Troubleshooting
Table of contents
USER MANUAL Refrigerator
Operations
User interface
NOTE
• For detailed information about the refrigerator's functions, and apps, see the on-screen user manual available on the LCD display of your refrigerator.
• The content of apps and widgets and their design is subject to change. Support for apps and widgets may be discontinued without notice, depending on the content provider’s policy.
• Children's use of the refrigerator's functions, apps, and services must be supervised by adults.
• The PANDORA apps are only available in the United States.
01 Home screen 02 Soft buttons |
01 Home screen
01 Apps & Widgets • Tap a desired app or widget to launch it. • Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid. When you move the app or widget to a new grid location, the location turns blue if it is available. If it is not available, it turns red. • You can add an app or widget that has been removed from the Apps list. 02 Status bar • Displays the status of various functions. (Refer to the following Icon descriptions table.) |
Icon descriptions
02 Soft buttons
01 Microphone - Tap to turn the microphone on or off. 02 Task Manager - Tap to open the Task Manager. - See the Task Manager section for details. 03 Home - Tap to open the Home screen. 04 Return - Tap to return to the previous screen. 05 Notification - Tap to display the Quick Panel. 06 Hide/Show - Tap to hide or show Soft buttons. - The Hide/Show button only appears when an app is active. |
Fridge Manager
To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge Manager widget.
• The design of the Fridge Manager widget differs with the model. • On the Fridge Manager widget, the current fridge and freezer temperatures are displayed. • For detailed settings, tap the widget to open the Fridge Manager. |
The Fridge Manager is a graphical representation of your refrigerator. The top half represents the refrigerator compartment, and the bottom half represents the freezer compartment. The temperature or mode settings for each are displayed over each section. Fridge Manager At a Glance 01 Temperature Changes the set temperature in the fridge or freezer. You can also turn on and turn off the refrigerator's Power Cool function and the freezer's Power Freeze function. - Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps running at full speed for several hours and then returns to the previous temperature. - To freeze large amounts of food, activate Power Freeze at least 20 hours before putting the food in the freezer. 02 Special Features View a short explanation of some of the refrigerator's special features. 03 Fridge Settings Change many of the fridge's settings including settings for ice making, the door alarm, and the temperature units (°F or °C). See the next page for details. 04 External Conditions Displays the external (ambient) temperature and humidity |
NOTE :Also displayed is the Ice Off (ice making off) indicator at the top, center. When the indicator displays Ice Off, the refrigerator's ice maker is turned off.
Settings
Display reset (applicable models only)
If the display is not working correctly, try resetting the display. This may resolve the problem.
1. Open the right-side fridge door and locate the switch cover on the top right corner of the door. 2. Push up the cover to reveal the power switch. | |
3. Turn the switch off, and then turn it on again. 4. Reinsert the switch cover. You will hear a click when the cover is in place. |
SMART GRID Function (Demand Response) (applicable models only)
When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest.
Using the SMART GRID (Demand Response) Function
This feature monitors energy prices and demand information from your utility company and sends notifications to the refrigerator to run high energy consuming tasks during offpeak times when electricity costs and demand are lower.
If the refrigerator receives a control signal from the utility company, the refrigerator will display the DAL (L3) ~ TALR (L4) levels on the refrigerator display and control the power consumption according to the level.
Exception condition: The DAL and TALR control signals from a utility company work as long as product performance is maintained.
If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the refrigerator will operate in Delay Appliance Load or Temporary Appliance Load Reduction mode.
- Delay Appliance Load (L3): The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period. This function controls functions that consume a lot of energy such as adjusting the Cooling system, running the defrost cycle, and making ice.
- DAL mode is automatically deactivated after it lasts for the amount of time stipulated by the DAL signal (max. 4.5 hours) or when the Override function is turned on.
- Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice.
- TALR (L4) mode is automatically deactivated after it lasts for the received duration (max. 15 minutes), or when the Override function is turned on. The mode is immediately deactivated and the refrigerator returns to the normal state when the door is opened or closed, or the dispenser is used.
To check the MAC address
- Tap the Settings icon on the Home screen.
- Scroll down to and open About Device.
- The screen displays (among others) the Wi-Fi MAC address.
Override Mode
When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can activate OVERRIDE mode.
When you activate OVERRIDE mode, the refrigerator ignores the SMART GRID (Demand Response) signal and is not controlled by the utility company.
Activating and deactivating Override mode
- Tap the Fridge Manager icon.
- On the bottom of the Fridge Manager screen, tap the Fridge Settings icon.
- Tap Demand Response.
- Slide the DAL/TALR override button to the ON or OFF position.
Using the Energy Management Function
The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience.
1. Operational Status
- You can check the DR and Override status.
2. Energy Consumption Reporting
- Shows the accumulated power consumption. Power consumption data is updated every 5 minutes.
3. Delay Defrost Capability
- The Delay Defrost Capability function saves energy by delaying the defrost operation to a time specified by the user. You can configure the time. and this function will save energy during the specified period in a 24 hour cycle. If the time is not set, the function works with the default time settings. The default time settings are below:
- 6 am to 10 am: November 1st to April 30th.
- 3 pm to 7 pm: May 1st to October 31st.
Recommendations for voice recognition
For the voice recognition function, there is a built-in microphone on top of the refrigerator’s display. To use the voice recognition function:
- Stand no more than 3 feet (1 meter) from the refrigerator and speak loudly and clearly towards the built-in microphone.
- Speak at a regular pace. Reduce ambient noises, such as noises from a living-room TV.
Special features
Water/Ice dispenser (applicable models only)
With the dispenser, you can dispense water with or without ice.
The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass against dispenser lever, and then push the dispenser lever. To dispense water with ice
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Ice maker (applicable models only)
The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice.
Ice making
After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:
- Let the refrigerator run at least 24 hours without dispensing ice for optimal performance.
- Dispense the first 4 to 6 ice cubes into a glass.
- Wait another 8 hours and dispense another 4 to 6 ice cubes.
- Then, wait another 16 hours and dispense the first glass-full of ice.
Diagnosis
If ice does not dispense, first check the ice maker. To check the ice maker
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Ice Maker Off
To disable the icemaker, tap Fridge Manager > Fridge Settings > Ice Maker on the Home screen, and then select Off. Make sure to empty the ice bucket.
Remaining ice cubes may clump together, making it difficult to remove them.
To remove the ice bucket, see the ice bucket section
Water clouding
Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds.
Maintenance
Handling and care
Ice bucket (applicable models only)
If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket.
1. To remove the ice bucket, gently lift it up, and then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other hand. 2. Empty the bucket. | |
3. When done, put the bucket back into position. If the bucket does not fit in, turn the helix screw 90 degrees, and then try again. | |
If the ice bucket is not firmly inserted, turn the ice screw 90 degrees, and then try again. |
Tempered glass shelves (fridge)
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CAUTION
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Door bins
The top door bin section has a marked line to ensure easy removal and proper reinsertion.
Lift up the door bin, and then pull out straight. |
Vegetable & fruit drawers
Gently lift up the front of the drawer and slide out. We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins. |
Vegetable shelf
1. Slide out the left-side vegetable drawer. | |
2. Slide in the right-side foldable shelf. | |
3. While supporting the vegetable shelf with one hand, slide it out with the other hand. |
Ice bucket (applicable models only)
To remove the ice bucket, see the Maintenance section
FlexZone™ basket
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To remove the divider and the metal cooling plate (applicable models only) from the FlexZone™ basket
1. Unlock the divider by turning the divider dial counter clockwise. 2. Slide the divider to the end as shown. | |
3. The divider has width and length bars. Push the lower part of each bar inward to unlock. See the figures for details. | |
4. Hold the divider and pull up to remove. | |
5. Turn over the basket to remove the metal cooling plate. |
To reinsert the metal cooling plate
Reinsertion in the reverse order of removal.
Reinsert the divider into the FlexZone™ basket firmly until you hear a click.
Freezer basket divider
Loosen and remove the screw from the lower side of the divider. Then, pull straight up to remove the divider. |
Cleaning
Interior and exterior
WARNING
- Do not use benzene, thinner, home/car detergent, or Clorox™ for cleaning. They may damage the surface of the refrigerator or cause a fire.
- Do not spray water onto the refrigerator. This may cause electric shock.
- Do not put fingers or any objects into the dispenser outlet.
Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.
To clean the refrigerator
- Unplug the power cord.
- Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior.
- When done, use a dry cloth or paper towel to dry well.
- Plug in the power cord.
Inner-view camera
NOTE Use a cotton swab or microfiber cloth to clean the camera on the left-side door of the fridge. |
Replacement
Water filter (applicable models only)
WARNING
- Do not use third-party water filters. Use only Samsung-provided or -approved filters.
- Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters.
The filter indicator ( ) turns red to let you know it is time to replace the water filter. Before replacing the filter, shut off the water supply line.
1. Turn the knob of the filter cartridge counter clockwise 90 degrees (1/4 turn). The filter cartridge unlocks. 2. Pull out to remove the cartridge. - If the water filter is severely contaminated, the cartridge may not be easy to remove. If that is the case, use force to remove the cartridge. - To prevent water leaks from the filter opening, pull the cartridge straight out while removing it. | |
3. Insert a new filter cartridge. Use only Samsung-provided or approved filters. | |
4. Turn the cartridge knob clockwise to lock into place. 5. On the Home screen, tap Fridge Manager > Fridge Settings > Water Filter, and then select Reset. The filter indicator turns off. 6. When you are done replacing the filter, open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line. |
Reverse osmosis water filtration system
The water pressure of the water supply system to a reverse osmosis water filtration system must be between 35 psi and 120 psi (241 kPa and 827 kPa). The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 40 psi (276 kPa). If the water pressure is below these specifications:
- Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
- Refill the water tank in the reverse osmosis system with water.
- If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.
For more information or servicing, contact a licensed plumbing professional.
LED Lights
To replace the LED lights on the refrigerator, contact a local Samsung service center.
Troubleshooting
General
Temperature
Symptom | Possible causes | Solution |
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Fridge/freezer does not operate. Fridge/freezer temperature is warm. |
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Fridge/freezer is over-cooling. |
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Interior wall is hot. |
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Odors
Symptom | Possible causes | Solution |
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Refrigerator has odors. |
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Frost
Symptom | Possible causes | Solution |
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Frost around the vents. |
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Frost on interior walls. |
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Fruits or vegetables are frozen. |
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Condensation
Symptom | Possible causes | Solution |
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Condensation forms on the interior walls. |
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Water/ice (dispenser models only)
Symptom | Possible causes | Solution |
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Water flow is weaker than normal. |
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Ice maker makes a buzzing sound. |
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Ice maker does not make ice. |
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Ice does not dispense. |
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Water does not dispense. |
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Do you hear abnormal sounds from the refrigerator?
Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user.
These sounds are normal.
- When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease.
- While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, the fan sound will stop.
- During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.
- As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.
- As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
- For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.
- Due to pressure equalizing when you open and close the refrigerator door, whooshing sounds may occur.
SmartThings
Symptom | Action |
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Could not find “SmartThings” in the app market. |
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The SmartThings app fails to operate. |
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The SmartThings app is installed but is not connected to my refrigerator. |
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Could not log into the app. |
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An error message appears when I try to register my refrigerator. |
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The SmartThings app is successfully connected to my refrigerator but does not run. |
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Samsung Family Hub
Symptom | Action |
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Could not find “Samsung Family Hub” in the app market. |
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Could not log into the app. |
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Smart Grid (applicable models only)
Symptom | Action |
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What Do I Need to use the Energy Management and Smart Grid functions? | To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following: Devices
Registration
App
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Why isn’t the Energy Management function working normally? |
Checkpoints
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Why isn’t the Delay Defrost Capability working normally? |
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LCD
Symptom | Action |
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Cannot connect to my TV. |
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The inner view picture looks bulged out or incomplete. |
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The displayed measurement on the Fridge Manager is not correct. |
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See other models: RF22NPEDBSG/AA RF28N9780SR/AA RF22N9781SG/AA Samsung Galaxy Note5 Mobile Samsung Galaxy Note8 Enterprise Edition Mobile