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In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before
asserting in court any rights or remedies
conferred by California Civil Code Section
1793.22(b). You are also required to use
BBB AUTO LINE before exercising rights
or seeking remedies created by the
Federal Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you choose to
seek redress by pursuing rights and
remedies not created by California Civil
Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort to
BBB AUTO LINE is not required by those
statutes.
THE BETTER BUSINESS BUREAU
(BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not
reached during mediation or you do not
want to participate in mediation, and if
your claim is eligible, you may participate
in the arbitration process. An arbitration
hearing will be scheduled so that you can
present your case in an informal setting
before an impartial person. The arbitrator
will consider the testimony provided and
make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you
have already taken to try to resolve them.
A Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
234
MKZ (CC9)
Customer Assistance
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