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English 17
Service
Before Calling for Service
Troubleshooting Chart
Data Plate
For handy reference, the serial tag information has been
affixed to the underside of the rough-in box, underneath the
cooktop.
How to Obtain Service or Parts
For authorized service or parts information, call the number
or write to the address listed inside the cover.
We want you to remain a satisfied customer. If a problem
comes up that cannot be resolved to your satisfaction
please let us know. Whether you write or call, please
provide us with the Model Number, FD Number (product's
unique identifier for customer service), and Date of Original
Purchase or Installation.
Problem Suggestion
Burner(s) do not light / Ignitors do not
spark
• Make sure that the gas shut off valve is in the ON position and the gas
supply to the house is not shut off.
• Make sure the burner caps are properly positioned and the burner
ports are not clogged. Clear ports with a wire or straightened paper clip
if clogged.
• Make sure the igniters are clean and dry.
• Check the power supply. It should be properly grounded with the
correct polarity. Make sure the unit is plugged in and the circuit breaker
is not tripped.
Burner flame goes out unexpectedly • Make sure that there is no draft in the room.
Ignitors spark even though knobs are in
the off position
• When the electrical power connection has been activated at the first
power up or reconnected after an outage, the igniters may spark once
or twice even though all burner knobs are in the off position.
Cooking results are not what was
expected
• The cooktop is not level.
• Cooking pan does not fit the surface being used.
• Cookware is not the type or size recommended.
Figure 10: Data Plate Location
Data Plate
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