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35
SERVICE CALL CHECK
Check the following before calling for service:
1. Place one cup of water in a glass measuring cup in the oven and close the door securely.
Operate the oven for two minutes at HIGH 100%.
A. Does the light come on in the oven? YES _____ NO _____
B. Does the cooling fan work? (Put your hand over the top ventilation
openings.)
YES _____ NO _____
C. Does the turntable rotate when the TURNTABLE ON/OFF pad is
touched and TURNTABLE ON is in the display? (It is normal for the
turntable to turn in either direction when TURNTABLE ON is in the
display.)
YES _____ NO _____
D. Is the water in the oven warm? YES _____ NO _____
E. Does 'H' appear on the display when fan is manually turned on? YES _____ NO _____
2. Remove the water from the oven and program: CONVEC,
0
450˚F
, 500 , START
A. Do CONV and COOK light? YES _____ NO _____
B. After the oven shuts o , is the inside of the oven hot? YES _____ NO _____
If 'NO' is the answer to any of the above questions, please check electrical outlet, fuse and/or circuit
breaker If either or both are not functioning properly, CONTACT YOUR NEAREST Fisher & Paykel
AUTHORIZED SERVICER. A microwave oven should never be serviced by a 'do-it-yourself' repair person.
Note: If time appearing in the display is counting down very rapidly, check Demonstration Mode on
page 30 and cancel.
For warranty service, contact your local service provider or our Customer Care Representative at
(888) 936-7872. Before you call, have the following information ready:
• Model Number (located on the bottom left corner of the cavity face)
• Serial Number (located on the bottom left corner of the cavity face)
• Date of installation
• A brief description of the problem
Your satisfaction is of the utmost importance to us. If a problem cannot be resolved to your satisfaction,
please write or email us at:
Write: Fisher & Paykel Appliances Inc.
695 Town Center Drive, Suite 180
Costa Mesa, CA 92626-1902
USA
Toll free: 1.888.9.FNP.USA (1.888.936.7872)
Fax: 949.790.8911
Email: usa.customercare@ sherpaykel.com
Web: www. sherpaykel.com
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