
01 Oven control panel (See page 31 for more information.)
02 Glass surface
03 Oven door
04 Warming drawer
05 Surface control knobs* (See page 23 for more information.)
06 Self/Steam clean latch
07 Automatic oven light switch
08 Oven light*
09 Convection fan
10 Shelf position
11 Gasket
CAUTION
BEFORE COOKING
CAUTION
DURING COOKING
CAUTION
AFTER COOKING
Location of the induction cooktop elements and controls
The induction control knobs operate the induction surface elements on the cooktop as shown below

01 Left Front: 7", 1,800 / 2,300 W
02 Left Rear: 7", 1,800 / 2,300 W
03 Right Front: 11", 2,300 / 3,300 W
04 Right Rear: 6", 1,200 / 2,000 W
05 Digital display
Safety instructions. Residual heat
The Induction cooktop has a residual heat indicator for each element. It shows which elements are still hot. You should avoid touching an element when this indicator is displayed.
Even if the Induction cooktop is switched off, the
indicator will stay lit while an element is still hot.
Digital display
Power Boost : Use this setting to heat up the contents of a pot or pan faster than the maximum power level "
" (Hi).
Displayed if an element knob was set to an On position after the Sabbath or Self-clean mode has ended or been cancelled, and the range was not able to detect a pot or pan on the burner within one minute. To return the display to normal and use the cooktop, set the knob to the Off position.
Error message. Displayed if the Induction cooktop has overheated because of abnormal operation. Example : Operating with empty cookware.
Error message. Displayed if the cookware on an element is unsuitable or too small or if no cookware has been placed on the cooking zone.
,
Displayed when the Sabbath or Self-clean mode is operating.CAUTION
Induction cooktop control knob

1. Push the knob in.
2. Turn in either direction to the setting you want.
3. The digital displays will show "
-
", "
" or "
".
• Move the Knob dial until the desired power level setting appears in the digital display:
(Lo),
(Simmer),
to
(Hi),
(Boost).
NOTE Should one or more of the cooking zones switch off before the indicated time has elapsed, see the "Troubleshooting" section. (page 53)
Induction power boost control

1. To use the Power boost setting, turn the control knob directly to the "Hi/Boost" setting.
2. The digital display will show "
".
• The power boost function makes additional power available to the induction cooking zone when you need it. Example: To bring a large volume of water to a boil.
• The power boost function is activated for a maximum of 10 minutes for each cooking zone. After Power Boost is finished, the cooking zones automatically return to power level "
".
NOTE
• If you turn the control knob to "Hi/Boost" from another power level, the Induction cooking zone will operate at power level "
". (You cannot set Boost "
", if you rotate the knob to the left.)
• In certain circumstances, the Power boost function may be deactivated automatically to protect the internal electronic components of the induction element.
Induction simmer control

1. To use the Simmer setting, turn the control knob to Simmer.
2. The digital display will show "
".
• Use Simmer to simmer and keep large quantities of foods such as stews and soup warm.
• The simmer setting of the small cooking zone is ideal for delicate foods and melting chocolate.
Virtual flame technology

Virtual flame technology creates the appearance of flames when you turn on an induction element.
Use quality cookware in good condition

The cookware used with the cooktop surface should have flat bottoms that make good contact with the entire surface of the Cooking Zone. Check for flatness by rotating a ruler across the bottom of the cookware. Be sure to follow all the recommendations for using cookware.
Also remember to
CAUTION
| CORRECT | INCORRECT | |
|
Flat pan bottom & straight sides.
Pan size meets or exceeds the recommended minimum size for the Cooking Zone. See "Using the correct size cookware" on page 27.
Pan rests completely on the Cooktop surface.
Pan is properly balanced. |
Curved or warped pan bottoms or sides
Pan does not meet the minimum size required for the Cooking Zone used. See "Using the correct size cookware" on page 27.
Pan bottom rests on cooktop trim or does not rest completely on the cooktop surface.
Heavy handle tilts pan |
NOTE
ANY one of the incorrect conditions listed above may be detected by the sensors located below the ceramic cooktop surface. If the cookware does not meet one or more of these conditions, one or more of the Cooking Zones will not heat, and settings will flash in the affected Cooking Zone display. Correct the problems before attempting to activate the cooktop.
The Induction element can only be turned on when cookware with a magnetic base is placed on one of the cooking zones. You can use the cookware identified as suitable below.
Cookware material

NOTE
NOTE
will be displayed. After 1 minute, the corresponding cooking zone will turn off.Induction cooking zones adapt automatically to the size of the bottom of the cookware up to a certain limit. However the magnetic part of the bottom of the cookware must have a minimum diameter depending upon the size of the cooking zone.


You may hear the following operational noises:
These noises are normal and do not indicate any defects.
Suitability test

Cookware is suitable for induction cooking if a magnet sticks to the bottom of the cookware and the cookware is labelled as suitable by the cookware manufacturer.
Better pans produce better results
Energy saving tips

You can save valuable energy by observing the following points:
If for any reason the temperatures on any of the cooking zones exceeds the safety level, then the cooking zone will automatically reduce the heat to a lower power level.
When you have finished using the cooktop, the cooling fan will continue to run until the cooktop’s electronics have cooled down. The cooling fan switches itself on and off depending upon the temperature of the electronics.
NOTE
If the induction cooktop overheats because of abnormal operation,
will be displayed and the induction cooktop will turn off.
Power management

The cooking zones, which consist of paired cooking elements, are restricted to drawing a certain maximum amount of power. If you cause a cooking zone to exceed its maximum allowed power by switching on the Power Boost function, the Power Management function automatically reduces the power setting of the two elements in the cooking zone and reduces the power draw.
READ THE INSTRUCTIONS CAREFULLY BEFORE USING THE OVEN. For satisfactory use of your oven, become familiar with the various features and functions of the oven as described below. Detailed instructions for each feature and function follow later in this user manual.

01 DISPLAY: Shows the time of day, oven temperature, whether the oven is in the bake, broil or self-cleaning mode, and the time set for the timer or automatic oven operations.
•
: When you use the self-cleaning feature, this icon appears in the display.
•
: When you use the steam cleaning feature, this icon appears in the display.
•
: When the oven is pre-heating, this icon appears in the display.
02 NUMBER PAD: Use to set any function requiring numbers such as the clock, the timer, the oven temperature, the start time, and the length of operation for timed baking.
03 CONVECTION BAKE: Use to select the Convection bake function of the oven.
04 CONVECTION ROAST: Use to select the Convection roast function of the oven.
05 BAKE: Use to select the bake function of the oven.
06 BROIL: Use to select the broil function of the oven.
07 KEEP WARM: Use to select the keep warm function of the oven to keep cooked foods warm.
08 STEAM CLEAN: Use to select the steam cleaning function of the oven.
09 SELF CLEAN: Use to select the Self-cleaning function of the oven.
10 SMART CONTROL: Use to select the smart control feature.
11 EASY COOK: Use to recall the easy cook recipe setting of the oven.
12 WARMING DRAWER: Use to set the warming drawer function of the oven.
13 TIMER ON/OFF: Use to set or cancel the minute timer. The minute timer does not start or stop cooking.
14 COOKING TIME: Press, and then use the number pad to set the amount of time you want your food to cook. The oven will shut off when the cooking time has run out.
15 DELAY START: Press to set the oven to start and stop automatically at a time you set. (Bake, Conv.Bake/Roast, Slow Cook, Dehydrate, and Self Clean)
16 CLOCK: Use to set the time of day.
17 CLEAR: Use to cancel a previously entered temperature or time.
18 LAMP: Press to turn the oven light on or off.
19 START/SET: Press to start any cooking or cleaning function in the oven.
20 OFF: Press to cancel all oven operations except the clock and timer.
The clock must be set to the correct time of day for the automatic oven timing functions to work properly.
How to set the clock
How to change between a 12-hour and 24-hour display
The kitchen timer serves as an extra timer that will beep when the set time has elapsed. It does not start or stop cooking functions. You can use the kitchen timer with any of the other oven functions.
How to set the timer
In timed cooking, the oven turns on immediately and cooks for the length of time you select. At the end of the cooking time, the oven turns off automatically.
How to set the oven for timed cooking
When timed cooking is done, the range will beep 10 times.
CAUTION
Use caution with the timed cooking or delay start features. You can use these features to cook cured or frozen meats and most fruits and vegetables. However, food that can easily spoil, such as milk, eggs, fish, meat, or poultry, should be chilled in the refrigerator first. Even when chilled, they should not stand in the oven for more than 1 hour before cooking begins, and should be removed promptly when cooking is completed. Eating spoiled food can cause food poisoning.
In delay timed cooking, the oven’s timer turns the oven on and off at times you select in advance.
How to set the oven for delay start
pad.All the features listed in the table below have minimum and maximum time or temperature settings. A beep will sound each time a pad on the control panel is pressed and the entry is accepted. An error tone will sound in the form of a long beep if the entered temperature or time is below the minimum or above the maximum setting for the feature.

The oven can be programmed to bake at any temperature from 175 °F to 550 °F. Baking temperature and time will vary depending on the ingredients and the size and shape of the baking pan used. Dark or nonstick coatings may cook faster with more browning.
How to set the temperature
Place food in the oven after preheating if the recipe calls for it. Preheating is very important for good results when baking cakes, cookies, pastry, and breads. After the oven has reached the desired temperature, the range will beep 6 times.
How to adjust the temperature while cooking
NOTE
For performance reasons, the convection fan may be turned on or off during the operation.

By using the convection bake feature, you will be able to cook faster. Convection baking uses a fan to circulate the oven’s heat evenly and continuously within the oven. This improved heat distribution allows for even cooking and excellent results when you use multiple racks at the same time. Foods cooked on a single oven rack will generally cook faster and more evenly with convection baking. Multiple oven rack cooking may slightly increase cook times for some foods, but the overall result is time saved. Breads and pastries brown more evenly. You can program the oven for convection baking at any temperature between 175 °F and 550 °F.
Tips for convection baking
The amount of time you save will vary depending on the amount and type of food you are cooking. When baking cookies or biscuits, you should use pans with no sides or very low sides to allow the heated air to circulate around the food. Using a pan with a dark finish will produce faster cooking times. When using convection baking with a single rack, place the oven rack in position 3 or 4. If cooking on multiple racks, place the oven racks in positions 3 and 5. When baking a cake, using the bake mode will produce better results.
How to set the oven for convection baking
Bake. The default temperature is 350 °F.The temperature display will start to change once the oven temperature reaches 175 °F.
The range will beep 6 times when the oven reaches the adjusted oven temperature.
4. To turn off or cancel convection baking, press OFF.
The convection oven fan shuts off when the oven door is opened.
NOTE
NOTE
For performance reasons, the convection fan may be turned on or off during the operation.
Convection roasting is good for cooking large tender cuts of meat, uncovered. Heat comes from the top heating element. The convection fan circulates the heated air evenly over and around the food. Meat and poultry are browned on all sides as if they were cooked on a rotisserie. The heated air seals in juices quickly for moist and tender results while, at the same time, creating a rich, golden brown exterior.
How to set the oven for convection roasting
Roast. The default temperature is 350 °F.The temperature display will start to change once the oven temperature reaches 175 °F. The range will beep 6 times when the oven reaches the adjusted oven temperature.
4. To turn off or cancel convection roasting, Press OFF.
The convection oven fan shuts off when the oven door is opened.
NOTE
NOTE
For performance reasons, the convection fan may be turned on or off during the operation.
Broiling is a method of cooking tender cuts of meat by direct heat under the broil element of the oven.
The high heat cooks quickly and gives a rich, brown outer appearance. Broil mode is best for meats, fish, and poultry up to 1" thick.
How to set the oven for broiling
NOTE

CAUTION
Broiling recommendation guide
The size, weight, thickness, starting temperature, and your doneness preference will affect broiling times. This guide is based on meats at refrigerator temperature. Always use a broiler pan and its grid when broiling. Always preheat the oven for 5 minutes before broiling.

The Easy Cook feature provides three modes, Slow Cook, Dehydrate and Bread Proof.
Slow Cook
The Slow Cook feature cooks food more slowly at lower oven temperatures. The extended cooking times allow better distribution of flavors in many recipes. This feature is ideal for roasting beef, pork, and poultry. Slow cooking meats may cause the exterior of meats to become dark but not burnt. This is normal.
NOTE
Use only 1 rack and place the rack in position 1 or 2 for the best results. Preheating the oven is not necessary.
Dehydrate
Dehydrate dries food or removes moisture from food via heat circulation. After drying the food, keep it in a cool and dry place. For fruit, adding lemon (or pineapple) juice or sprinkling sugar on the fruit will help fruit retain sweetness.

NOTE
Bread Proof
The Bread Proof function automatically provides the optimum temperature for the bread proof process, and therefore does not have a temperature adjustment. If you press Bread Proof when the oven temperature is above 100 °F, Hot will appear in the display. Because this function produces the best results when started while the oven is cool, we recommend that you wait until the oven has cooled down and Hot disappears from the display.
NOTE
Use rack position 3 for bread proofing.
Functions that can be operated from the SmartThings app may not work smoothly if communication condition becomes poor or the product is installed in a place with a weak Wi-Fi signal.
Please refer to the following table for the main functions that can be operated from the app.

How to connect the oven
icon located on your range display and the app will confirm you are connected.To be able to start the oven remotely
Oven remote control
NOTE
from the display and prevent you from being able to turn the oven on remotely.
is not shown in the display, you can still monitor the oven and cooktop status or turn the oven off.
will turn off.The keep warm feature will keep cooked food warm for serving up to 3 hours after cooking has finished.
After 3 hours, the feature will shut the oven off automatically. This feature can be used without any other cooking operations or can be set to activate after a timed or delay timed cooking operation.
You should not use this feature to reheat cold foods.
How to use the keep warm feature
How to set the oven to activate the keep warm mode after a timed cooking
You can use the Sabbath feature with baking only. The oven temperature may be set higher or lower after you set the Sabbath feature. (The oven temperature adjustment feature should be used only during Jewish holidays.) The display, however, will not change and tones will not sound when a change occurs. Once the oven is properly set for baking with the Sabbath feature active, the oven will remain continuously on until the Sabbath feature is cancelled. This will override the factory preset 12 hour energy saving feature. If the oven light is needed during the Sabbath, press
before activating the Sabbath feature. Once the oven light is turned on and the Sabbath feature is active, the oven light will remain on until the Sabbath feature is turned off. If the oven light needs to be off, be sure to turn the oven light off before activating the Sabbath feature.
How to use the Sabbath feature
1. Press Bake. The default temperature is 350 °F.
2. Enter the temperature you want, eg. 375 °F, by using the number pad.
3. Press START/SET. The temperature display will start to change once the oven temperature reaches 175 °F.
4. Press Bake and 1 at the same time for 3 seconds. The display will show SAb. Once SAb appears in the display, the oven will not beep or display any further changes. You may change the oven temperature once baking has started. Remember that the oven will not beep or display any further changes once the Sabbath feature is engaged.
5. You can turn the oven off at any time by pressing OFF. This will turn only the oven off. If you want to deactivate the Sabbath feature, hold down Bake and 1 at the same time for 3 seconds. Sab will disappear from the display
Do not to attempt to activate any other program feature except BAKE while the Sabbath feature is active. ONLY the following key pads will function correctly with the Sabbath feature on: NUMBER, BAKE, START/SET and OFF. All other keypads should not be used once the Sabbath feature is activated.
You can change the oven temperature, but the display will not change and tones will not sound when a change occurs. (The oven temperature adjustment feature should be used only on Jewish holidays.) After changing the temperature while the unit is in Sabbath mode, there is a 15 second delay before the unit recognizes the change.
You can set the Cook time function before activating the Sabbath feature.
Should you experience a power failure or interruption, the oven will shut off. When power is returned, the oven will not turn back on automatically. SAb will be displayed in the oven control display, but the oven will not operate. Food may be safely removed from the oven while it is still in the Sabbath mode, however the oven cannot be turned back on until after the Sabbath/ Holidays. After the Sabbath observance, turn OFF the Sabbath mode. Press and hold both BAKE and 1 for at least 3 seconds simultaneously to turn the Sabbath mode off. The oven can then be used with all normal functions.
Do not open the oven door or change the oven temperature for about 30 minutes after you have started Sabbath mode to allow the oven to reach the set temperature. Note that, for best performance, the oven fan operates only when the oven temperature is rising.
Do not use the cooktop when the oven is in the Sabbath MODE.
Thermostat adjustment
The temperature in the oven has been preset at the factory. When first using the oven, be sure to follow recipe times and temperatures. If you think the oven is too hot or too cool, the temperature in the oven can be adjusted. Before adjusting, test a recipe by using a temperature setting that is higher or lower than the recommended temperature. The baking results should help you to decide how much of an adjustment is needed. The oven temperature can be adjusted ±35 °F (±19°C).
How to adjust the oven temperature
NOTE
This adjustment will not affect the broiling or the self-cleaning temperatures. The adjustment will be retained in memory after a power failure.
Temp Unit (Fahrenheit or Celsius temperature selection)
The oven control can be programmed to display the temperature in Fahrenheit or Centigrade. The oven has been preset at the factory to display in Fahrenheit.
How to change the display from Fahrenheit to Centigrade or from Centigrade to Fahrenheit
Convection auto conversion feature
When you use the auto conversion feature, the convection auto conversion feature will automatically convert entered regular baking temperatures to convection baking temperatures.
If this feature is activated, the display will show the actual converted (reduced) temperature. For example, if you enter a regular recipe temperature of 350 °F and press START/SET, the display will show the converted temperature of 325 °F.
How to disable or enable the auto conversion feature
12 hour energy saving
With this feature, should you forget and leave the oven on, the control will automatically turn off the oven after 12 hours during baking functions or after 3 hours during a broil function.
How to turn the 12 hour energy saving feature on or off
Sound on/off
By using this feature, you can set the oven controls to operate silently.
How to turn the sound on or off
Demo mode
This option is for use by retail establishments for display purposes only.
(The heating element does not operate.)
How to enable or disable the demo mode
Virtual flame
You can enable or disable the virtual flame that appears when you turn the knob to start cooking.
How to turn the virtual flame on or off
AP on/off
You can turn the range's Wi-Fi connection on or off.
How to turn the AP on or off
NOTE
When you turn the range's Wi-Fi connection off, Users can't set to easy setup.
Control lockout
This feature lets you lock the buttons on the touch pad so they cannot be activated accidentally.
How to activate the control lockout feature
How to unlock the controls
This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
CAUTION
Before a self-cleaning cycle

NOTE
Remove oven racks and accessories before starting the self-clean mode.
How to run a self-cleaning cycle
NOTE
3. When the self-cleaning cycle is done, End will appear in the display and the range will beep 6 times.
How to delay the start of self-cleaning
How to turn off the self-cleaning feature
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven.
After a self-cleaning cycle
How to set the oven for steam-cleaning
For light cleaning, the Steam-cleaning function saves time and energy. For heavierduty cleaning, use the self-cleaning function.

NOTE
After a steam-cleaning cycle
WARNING

Oven vent

Cleaning painted parts and decorative trim
Cleaning stainless steel surfaces
NOTE
Oven racks
If the racks are left in the oven during a self-cleaning cycle, their color will turn slightly blue and the finish will be dull. After the self-cleaning cycle is complete and the oven has cooled, rub the sides of the racks with wax paper or a cloth containing a small amount of oil. This will help the racks glide more easily in their tracks.
Oven door

Normal daily use cleaning
Use only a ceramic cooktop cleaner. Other creams may not be as effective. By following these steps, you can maintain and protect the surface of your glass cooktop.
WARNING
DAMAGE to your glass surface may occur if you use scrub pads other than those recommended.
Removing burned-on residue

Removing heavy, burned-on residue

Removing metal marks and scratches
WARNING
Carefully check the bottoms of pans for roughness that may scratch the cooktop.
Cleaning the cooktop seal

To clean the seal around the edges of the glass, lay a wet cloth on it for a few minutes, then wipe clean with a nonabrasive cleaner.
Potential for permanent damage to the glass surface
Cleaning sugary spills and melted plastic
NOTE
If pitting or indentations in the glass surface have already occurred, the cooktop glass will have to be replaced. In this case, service will be necessary.
How to remove the door
CAUTION


3. Firmly grasp both sides of the door at the top.
4. Close the door to the door removal position, which is approximately 5 degrees from vertical (Fig. 1).
5. Lift door up and out until the hinge arm is clear of the slot (Fig. 2).
How to re-install the door

1. Firmly grasp both sides of the door at the top.
2. With the door at the same angle as the removal position, slide the indentation of the hinge arm into the bottom edge of the hinge slot. The notch in the hinge arm must be fully inserted into the bottom of the slot.

3. Open the door fully. If the door will not open fully, the indentation is not inserted correctly in the bottom edge of the slot.
4. Push the hinge locks up against the front frame of the oven cavity to the locked position.
5. Close the oven door.
CAUTION
Turn the power OFF before removing the warming drawer.
How to remove the warming drawer

3. Pull the warming drawer away from the range.
How to re-install the warming drawer

1. Position the ends of the full-extension roller guide rails in the side rails of the drawer opening.

2. Push in the drawer to close it and snap the locking clips into place.
The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. When the oven door is closed, press the
pad to turn it on or off. It will not work during a self-cleaning cycle.

CAUTION Before changing your oven light bulb, disconnect the electrical power to the range at the main fuse or circuit breaker panel. Make sure the oven and the bulb are cool.
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the tables below. If you’re still having trouble after trying the suggested solution, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
| Problem | Possible cause | Solution |
| The range is not level. |
The appliance has been installed improperly. |
• Place the oven rack in the center of the oven. Place a level on the oven rack. Adjust the leveling legs at the base of the range until the oven rack is level. • Insure the floor is level and strong and stable enough to adequately support the range. |
| The floor is sagging or sloping. | Contact a carpenter to correct the situation. | |
| The kitchen cabinets are not properly aligned and make the range appear to be not level. | Insure the cabinets are square and provide sufficient room for installation | |
| The appliance must be accessed for servicing and cannot be moved easily. |
The kitchen cabinets are not square and too close to the appliance. | Contact a builder or installer to make the appliance accessible |
| Carpet is interfering with movement of the range. | Provide sufficient space so the range can be lifted over the carpet. |
CONTROL DISPLAY
| Problem | Possible cause | Solution |
| The display goes blank. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
| The display flashes. | There was a power failure. | Reset the clock. |
COOKTOP
| Problem | Possible cause | Solution |
| The surface units will not maintain a rolling boil or will not cook fast enough. |
You may be using inappropriate cookware | Use pans which are flat and match the diameter of the surface unit selected. |
| In some areas, the power (voltage) may be low. | Cover the pan with a lid until the desired heat is obtained. | |
| The surface units will not turn on. |
A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. |
| The cooktop controls are set improperly | Check if the correct control is set for the surface unit you are using. | |
| Areas of discoloration on the cooktop. |
Food spillover was not cleaned. | Refer to the section on the care and cleaning of the glass cooktop on page 49. |
| The surface is hot and the model features a light-colored cooktop. | This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. | |
| The surface unit frequently cycles on and off. | The element will cycle on and off to maintain the power setting. | This is normal operation, and not a system failure. Use the range as usual. |
| The surface unit stops glowing when changed to a lower setting. | This is normal. The unit is still on and hot. | |
| Scratches or abrasions on the cooktop surface. |
The cooktop is being cleaned improperly | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. |
| Cookware with rough bottoms was used on the cooktop or there were coarse particles (eg. salt or sand) present between the cookware and the surface of the cooktop. | To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
| Cookware has been slid across the cooktop surface. | ||
| Brown streaks or specks. | Boilovers have been cooked onto the surface. |
• Wait until the surface cools down. Then, use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface to remove the soil. • See the section on the care and cleaning of the glass cooktop on page 49. |
| Areas of discoloration with metallic sheen. | Mineral deposits from water and food have been left on the surface of the cooktop. |
• Remove using a ceramicglass cooktop cleaning cream. • Use cookware with clean, dry bottoms. Clean the cooktop with a ceramic cleaning agent regularly every week. |
| "Cracking" or "popping" sound. | This is the sound of the metal heating and cooling during both the cooking and selfcleaning functions. | This is normal operation, and not a system failure. Use the range as usual. |
OVEN
| Problem | Possible cause | Solution |
| The oven will not turn on. |
The range is not completely plugged into the electrical outlet. | Make sure the electrical plug is inserted into a live, properly grounded outlet |
| A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. | |
| The oven controls have been set improperly. | See the chapter on operating the oven starting on page 31. | |
| The oven is too hot. | Allow the oven to cool. | |
| Incomplete service wiring. | Call for service. | |
| Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
| The oven light will not turn on. |
The light bulb is loose or defective. | Tighten or replace the bulb. |
| The switch operating the light is broken. | Call for service. | |
| The appliance will not turn on. |
The appliance is not completely plugged into the electrical outlet or a fuse in your home may be blown or a circuit breaker may have tripped. | Make sure the power cord is plugged into a live, properly grounded outlet. Check the fuse and circuit breakers. |
| Incomplete service wiring. | Call for service. | |
| Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
| The oven smokes excessively during broiling |
The oven controls have not been set properly | Refer to the section on using the broiler starting on page 38. |
| The meat has been placed too close to the element. | Reposition the rack to provide proper clearance between the meat and the element. Preheat the broil element for searing. | |
| The meat has not been properly prepared. | Remove the excess fat from the meat. Cut away fatty edges that may curl, leaving the lean intact. | |
| Grease has built up on oven surfaces. | Regular cleaning is necessary when broiling frequently | |
| Food does not bake or roast properly |
The oven controls have not been set correctly. | See the chapter on operating the oven starting on page 31. |
| The oven rack has been positioned incorrectly or is not level. | See the section on using the oven racks on page 34. | |
| Incorrect cookware or cookware of improper size is being used. | ||
| The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 42. | |
| Food does not broil properly. |
The serving size may not be appropriate. | Refer to the cooking guide for serving sizes on page 38, and then try again. |
| The rack has not been properly positioned. | See the broiling recommendation guide on page 38. | |
| The cookware is not suited for broiling. | Use suitable cookware. | |
| In some areas, the power (voltage) may be low. |
• Preheat the broil element for 10 minutes. • See the broiling recommendation guide on page 38. |
|
| The oven temperature is too hot or too cold. | The oven sensor needs to be adjusted. | See the section on adjusting the thermostat on page 42. |
| The oven will not self-clean. |
The oven temperature is too high to start a self-clean operation. | Allow the range to cool and then reset the controls. |
| The oven controls have been set incorrectly. | See the section on selfcleaning on page 45. | |
| A self-cleaning cycle cannot be started if the oven lockout feature has been activated or if a radiant surface element is on. | Deactivate the oven lockout (see page 43). Make sure all surface elements are turned off. | |
| Excessive smoking during a self-cleaning cycle. | There is excessive soiling in the oven. | Press OFF. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again. |
| The oven door will not open after a selfcleaning cycle. | The oven is too hot. | Allow the oven to cool. |
| The oven is not clean after a self-cleaning cycle. |
The oven controls were not set correctly. | See the section on selfcleaning on page 45 |
| The oven was heavily soiled. | Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. | |
| Steam is coming out of the vent. |
When using the convection feature, it is normal to see steam coming out of the oven vent. | This is normal operation and not a system failure. Use the range as usual. |
| As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. | ||
| A burning or oily odor is coming from the vent. | This is normal in a new oven and will disappear in time. |
• To speed the process, set a self-cleaning cycle for a minimum of 3 hours. • See the section on selfcleaning on page 45. |
| Strong odor. | An odor coming from the insulation around the inside of the oven is normal for the first few times the oven is used. | Operate the oven empty on the bake setting at 400 °F for 1 hour. |
| Fan noise | A convection fan may automatically turn on and off. | This is not a system failure but normal operation. |
| Oven racks are difficult to slide. | The shiny, silver-colored racks were cleaned in a selfcleaning cycle. | Apply a small amount of vegetable oil to a paper towel, and then wipe the edges of the oven racks with the paper towel. |
DRAWER
| Problem | Possible cause | Solution |
| The drawer does not slide smoothly or drags. |
The drawer is out of alignment. | Fully extend the drawer and push it all the way in. See page 52. |
| The drawer is over-loaded or the load is unbalanced. | Reduce weight. Redistribute drawer contents | |
| The warning drawer will not work. |
A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. |
| The controls are not set correctly | See the chapter on using the warning drawer on page 44. | |
| Excessive condensation in the drawer. |
There is liquid present in the drawer. | Remove the liquid. |
| Uncovered foods. | Cover food with a lid | |
| The temperature is set too high. | Adjust the temperature to a lower setting. | |
| Food dries out in the warning drawer. |
Moisture is escaping. | Cover food with a lid. |
| The drawer is not fully closed. | Push the drawer in until the latch engages. |
OVEN
| Displayed code | Possible cause | Solution |
| C-d0 | This code occurs if the control key is short for 1 minute. | Press OFF, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| C-d1 | This code occurs if the door lock is mispositioned. | |
| C-F0 | This code occurs if communication between the Main and Sub PBA is interrupted. | |
| C-F2 | This code occurs if communication between the Main and Touch is interrupted. | |
| C-20 | The oven sensor is open when the oven is operating. | |
| The oven sensor is short when the oven is operating. | ||
| C-21 | This code occurs if the internal temperature rises abnormally high. | |
| C-30 | The PCB sensor is open when the oven is operating. | |
| The PCB sensor is short when the oven is operating. | ||
| C-31 | This code occurs if the PCB temperature rises abnormally high. | Call for service |
COOKTOP
| Displayed code | Possible cause | Solution |
| F 0 H | This code occurs if communication between the Main and Inverter PBA is interrupted. | Turn the knob to Off, and then turn it to the setting you want again. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| C0 | The top sensor is open when the burner is operating. | Call for service |
| The top sensor is short when the burner is operating. | ||
| C2 | The IGBT sensor is open when the burner is operating. | |
| The IGBT sensor is short when the burner is operating. | ||
| A2 | This code occurs if the DC fan motor is open or locked. | |
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Displayed if the cookware on an element is unsuitable or too small or no cookware has been placed on the cooking zone. | Check the cookware |
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Displayed if an element knob was set to an On position when the Sabbath or Self-clean mode has ended or been cancelled, and the burner was not able to detect pan during 1 minute. | To return the display to normal and use the cooktop, turn the knob to the Off position. |
| C1 | This code appears if the internal temperature of a burner rises abnormally high. | Turn the knob to Off, and then turn it to the setting you want again. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
Reference file: Samsung NE58K9560WS/AA 5.8 cu ft. Smart Slide-in Induction Range
Additionally, the document applies to other Samsung models: NE58K9560WS