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122
INFORMATION
Problems Replaying Movies in My Media
Problem Solution
I cannot view the les on
the Movie List.
Check whether the file on the USB storage device
can be read on a computer.
Check whether the file extension is supported.
This le is invalid. message
appears or the image
display is not normal even
though the sound is OK.
Make sure that the file replays normally on the
computer's video player. (Check for damaged
files.)
Check whether the resolution is supported by the
computer.
Verify that the video/audio codec is supported.
Verify that the frame rate is supported.
Audio not supported.
message appears or the
sound is not normal even
though the image display
is OK.
Make sure that the file replays normally on the
computer's video player. (Check for damaged
files.)
Check if the audio codec is supported by the
computer.
Verify that the bit rate is supported.
Verify that the sample rate is supported.
Subtitles are not displayed.
Make sure that the file replays normally on the
computer's video player. (Check for damaged
files.)
Check if the video file has the same name as the
subtitle file.
Make sure that the video and subtitle files are in
the same folder.
Verify that the subtitle file format is supported.
Verify that the subtitle language is supported.
(Subtitle files can be opened in Notepad to check
the language.)
Image shown may differ from your projector.
For information on requesting service, refer to the following menu.
SMART
HOME
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/
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?
→ Settings → SUPPORT → Product/Service Info.
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