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SMART DIAGNOSIS
TM
Using Smart Diagnosis
TM
1
Open the refrigerator door.
2
4
NOTE
NOTE
3
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This gives you the capability of speaking
directly to our trained specialists. The specialist
records the data transmitted from your machine
and uses it to analyze the issue, providing a fast
and effective diagnosis.
Press the refrigerator door open detection
switch 5 times as in the figure to make the
light inside the compartment blink.
Hold the mouthpiece of your phone in front
of the speaker that is located on the right
hinge of the refrigerator door, when
instructed to do so by the call center.
Keep the phone in place until the tone trans-
mission has finished. Once
the data trans-
mission is completed and the tones have
stopped, resume your conversation with the
specialist, who will then be able to assist you
in using the information transmitted for
analysis.
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
Call quality differences by region may
Use the home telephone for better
communication performance, resulting in
Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
affect the function.
Diagnosis
TM
to malfunction.
better service.
17
SMART DIAGNOSIS
TM
Pull-out Tray
If you experience problems with your refrigerator,
call to the LG Service Center. Only use this feature
when is instructed to do so by the LG call center
agent. The transmission sounds that you will hear
are normal and sound similar to a fax machine.
Smart Diagnosis
TM
cannot be activated unless
your refrigerator is connected to power. If your
refrigerator is unable to turn on, then trouble-
shooting must be done without using Smart
Diagnosis
TM
.
First, call to the LG Service Center. Only use the
Smart Diagnosis
TM
feature when is instructed to
do so by the LG call center agent.
ENGLISH
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