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The TV settings are lost after 5 minutes.
The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode
( > Settings > General > System Manager > Usage Mode > Home Mode).
Intermittent Wi-Fi
Make sure the TV has a network connection ( > Settings > General > Network >
Network Status).
Make sure the Wi-Fi password is entered correctly.
Check the distance between the TV and the modem or access point. The distance should
not exceed 15.2 m.
Reduce interference by not using or turning off wireless devices. Also, verify that there are
no obstacles between the TV and the modem or access point. (The Wi-Fi strength can be
decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
Single story Multi story
Wireless access point
Wireless repeater
Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to
re-register the MAC addresses of your modem or access point and the TV.
Video Apps problems (Youtube etc)
Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status >
IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart
Hub.
English - 37
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