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Refrigerator has an odor Food is not sealed or packaged properly. Reseal packaging. Place an opened box of baking soda in the
refrigerator, replace every 3 months.
Interior needs to be cleaned. Clean the interior. See “Cleaning.”
Food stored too long. Dispose of spoiled food.
Light does not come on Refrigerator is unplugged. Plug refrigerator in to power source.
LED light is burned out. Contact a qualied technician to replace the burned out LED.
Sabbath Mode is activated. Lights are disabled in Sabbath mode. To turn on lights you must
turn o Sabbath Mode. See “Sabbath Mode” for instructions.
Doors do not close properly Refrigerator is not level. See “Leveling.”
Something is obstructing door closure. Check for and remove obstructions.
Vibration or rattling Refrigerator is not resting rmly on oor. See “Leveling.”
Normal Sounds It sounds like water is owing from the
refrigerator.
Refrigerant owing in the lines will make this sound when the
compressor starts and stops.
The refrigerator has an automatic defrosting system. The
defrosted water will make this sound.
Humming or buzzing sounds The compressor and fans for cold air circulation can make this
sound. If the refrigerator is not level, the sound will be louder.
Cracking or clicking sounds The interior parts will make this sound as they contract and
expand in response to temperature changes.
TEMPERATURE AND MOISTURE
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Refrigerator or
freezer is too warm
Temperature control is not set low enough. Adjust the compartment to a colder setting; allow 24 hours for the
temperature to adjust.
Doors opened frequently or left open. Keep door closed / Check that a package is not preventing door
from closing.
Warm food added recently. Allow time for food and refrigerator to cool.
The space between the back of the
refrigerator and the wall is too close.
Allow 2" (5 cm) space between the back of the refrigerator and the
wall.
Items against back of compartments are
blocking proper airow.
Store items only inside the trim of the glass shelves; don’t place
items against sides of the compartments or directly in front of any
vents.
Refrigerator or
freezer is too cold
Temperature control is set too low. Adjust temperature in the compartment to the next warmer
setting; allow 24 hours to adjust.
Moisture on
exterior/interior of
refrigerator
High humidity This is normal. Dry surface and adjust temperature to slightly colder
setting. Turn on the “Dehumidify” function if moisture appears on
the hinged bar on the left-hand refrigerator door.
Doors opened frequently or left open. Keep door closed. Check that a package is not preventing door from
closing.
Open container of water in refrigerator Cover or seal container.
Frost or ice crystals
on frozen food
Freezer door left open or opened frequently. Adjust the temperature to a warmer setting; allow 24 hours to
adjust.
Items blocking freezer air vents and
preventing proper air ow.
Move items away from rear wall.
Food freezing in
refrigerator
Food placed too close to the air vent. Move items away from back and top of the refrigerator.
Temperature control set too cold. Adjust the temperature to a less cold setting.
FOR MORE HELP, VISIT HAIERAMERICA.COM OR CALL THE CONSUMER HELP LINE AT
1-877-337-3639.
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