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English 71
Troubleshooting
Code Action
AC
Check communications between main and sub PBAs.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a customer service
centre.
DDC, ddC
This message appears when you open the Add Door without pressing
Start/Pause (Hold to Start). If this happens, do one of the following:
• Press the Add Door to close properly. Then, press and hold Start/
Pause (Hold to Start) and try again.
• To add laundry, open the Add Door and input laundry. Close the
Add Door properly. Then, press and hold Start/Pause (Hold to
Start) to resume operation.
8C
The MEMS sensor is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung service
centre.
AC6
Check communications between the main and the inverter PBAs.
• Depending on the state, the machine may automatically returns to
normal operation.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung service
centre.
DC1
The Main Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung service
centre.
DC3
The Add Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung service
centre.
0
The machine does not turn off automatically after the last spinning
process, and the "0" message remains.
• The machine operates normally without running the ECO DRUM
CLEAN cycle. However, it is recommended to run the cycle for
hygienic purposes.
If any information code keeps appearing on the screen, contact a local Samsung service
centre.
Untitled-2 71 2019-06-12 PM 4:41:46
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